The Ultimate Step by Step Guide to Cancelling an One Medical Subscription or Membership (openpracticesolutions.com)
By
Bella K.
|
Published
July 9, 2025
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Updated
July 18, 2025
One Medical is a membership-based primary care service that charges $199 per year. With membership, you get access to services like same-day app-based help for common issues, urgent video chats with providers, and both in-office and virtual scheduled visits. They handle everyday health care, preventive care, urgent concerns, prescription refills, chronic condition management, and mental health support. When visits are billed to insurance, usual copays and deductibles apply, so the membership fee covers access and convenience, but visit costs may still come through your insurance.
Canceling a One Medical membership is relatively straightforward as users can cancel directly via the app by going to the Membership settings and selecting 'Cancel Membership.' The process is user-friendly and can be done at any time, making it easier than average but still requiring navigation through the app, so it is not a 1 (absolute easiest).
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a One Medical subscription.
How to Cancel One Medical: Step by Step
If you purchased through One Medical directly:
Log into your One Medical account.
Navigate to the Membership, Insurance & Billing settings page.
Select Cancel Membership.
Your membership will be canceled at the end of your billing cycle.
If you purchased through Amazon:
Log into your Amazon account.
Go to Manage your One Medical Memberships.
Select Cancel membership renewal.
Follow the prompts to confirm the cancellation.
How to Contact One Medical
If you need assistance, here's how you can get in touch with One Medical's support team.
Use email cancellation by emailing admin@onemedical.com to ensure there is a written record of your cancellation request.
Cancel online via account by logging into your One Medical account and selecting "Cancel Membership" for immediate effect.
Document all communications in case you need to escalate later (save emails and chat transcripts).
Be persistent with customer service, as some users report impersonal, uncooperative service; escalating multiple times may be necessary though often unfruitful.
Time your cancellation strategically close to your renewal date to avoid being charged for the next period.
Avoid using their phone booking system after cancellation as users report they are still technically obligated to provide appointments even after cancellation—use email or online cancellation methods for clear proof.
Be firm and clear in language, stating explicitly that you want to cancel immediately and stop all future charges to prevent them from trying to keep your membership active.
Prepare for potential delays or appointment reschedules as users report last-minute cancellations and difficulty rebooking which might be frustrating around cancellation time.
Keep your payments and bank statements handy if charges continue post cancellation, and dispute with your bank if necessary.
Why Do People Request Refunds from One Medical
Privacy concerns due to acquisition by Amazon and fears over data sharing and use of personal health information.
Difficulty in canceling memberships, with users reporting automated replies and non-intuitive processes.
Appointment issues such as last-minute cancellations, rebooking problems, and difficulty securing same-day or specialist appointments.
Poor quality of care and perceived decline in service quality post-corporate changes.
Billing disputes including unexpected charges, aggressive billing practices, and difficulties in resolving errors.
Communication problems with automated messages, lack of direct answers, and poor customer service responsiveness.
Staff turnover causing inconsistencies in care and lack of continuity with primary care providers.
Unhelpful handling of medical concerns with reports of providers dismissing symptoms and not offering treatment plans.
Technical issues like system glitches affecting scheduling and causing rescheduling headaches.
High cost relative to perceived value, with some users feeling the service does not justify the membership fees.
One Medical Refund Script
Script
Copy
Dear One Medical, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
One Medical Refund Policy
One Medical allows you to cancel your membership at any time. Cancellation stops the auto-renewal, but you will retain access to membership services until the end of your current billing cycle. To cancel, go to the Membership, Insurance & Billing settings in the app; if purchased via Amazon, follow the specific cancellation instructions for Amazon memberships.
The Easiest Way to Get a One Medical Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from One Medical—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
One Medical allows you to cancel your membership at any time, but you must do so before your membership renews to avoid being charged for the next billing cycle. After cancellation, you will continue to have access until the end of your current billing period, but there are no prorated refunds for any unused portion of your membership. Be aware that if your membership fee changes, you will be notified 30 days in advance and you must cancel if you do not agree with the new fee to avoid future charges. There are no lock-ins or early cancellation fees, but missing the cancellation window can result in unexpected charges due to auto-renewal.
Privacy concerns due to acquisition by Amazon and fears over data sharing and use of personal health information.
Difficulty in canceling memberships, with users reporting automated replies and non-intuitive processes.
Appointment issues such as last-minute cancellations, rebooking problems, and difficulty securing same-day or specialist appointments.
Poor quality of care and perceived decline in service quality post-corporate changes.
Billing disputes including unexpected charges, aggressive billing practices, and difficulties in resolving errors.
Communication problems with automated messages, lack of direct answers, and poor customer service responsiveness.
Staff turnover causing inconsistencies in care and lack of continuity with primary care providers.
Unhelpful handling of medical concerns with reports of providers dismissing symptoms and not offering treatment plans.
Technical issues like system glitches affecting scheduling and causing rescheduling headaches.
High cost relative to perceived value, with some users feeling the service does not justify the membership fees.
Account login credentials (username/email and password) for accessing your One Medical account.
Full name and contact information used for your One Medical membership.
Membership or subscription details (such as membership ID, subscription type, or billing reference number, if available).
Reason for cancellation (if required, though often optional).
Confirmation of cancellation request through the app, website, email, or phone call.
Method of payment (especially if confirming the end of billing or requesting a refund).
Email address associated with your One Medical account (especially if cancelling via email or customer support).
Amazon account information if you purchased membership through Amazon, including steps to manage via "Memberships & Subscriptions" in your Amazon account.
Contacting customer support (One Medical main phone: 1-888-ONEMED1, DPC program: 844-673-2563, or emailing admin@onemedical.com/pm-membermgt@onemedical.com as appropriate).
Before cancelling your One Medical membership, know that cancellation will stop auto-renewal but you will retain access to membership services until the end of your current billing cycle. Upon cancellation, you lose access to value-added membership features such as personalized healthcare navigation, on-demand telehealth services, insurance and billing support, specialist booking and referral management, 24/7 service team connection, and digital tools that simplify healthcare access. Membership payment is not required for medical services at One Medical, but canceling means you forfeit these enhanced service benefits. Also, no prorated refunds are provided, and if you are part of a Direct Primary Care program, cancellation terminates that participation as well at the end of your subscription term. Always cancel before renewal to avoid additional charges.
One Medical allows you to cancel your membership at any time. Cancellation stops the auto-renewal, but you will retain access to membership services until the end of your current billing cycle. To cancel, go to the Membership, Insurance & Billing settings in the app; if purchased via Amazon, follow the specific cancellation instructions for Amazon memberships.
To cancel your One Medical subscription, you generally need to log into your One Medical account and select "Cancel Membership" in the Membership and Billing settings. This means you will need your password to access your account for cancellation. Alternatively, you can cancel by calling their support at 1-888-ONEMED1 (option 2), which might not require a password. If you have forgotten your password, you can reset it here: https://app.onemedical.com/forgot_password. This provides both an online and phone cancellation option for convenience.
We've actually written a step by step guide on how to get a refund from One Medical. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your One Medical subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your One Medical account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel One Medical online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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