OpenPhone is a phone service that gives you a dedicated work number you can use on your phone or computer with internet. They offer several subscription plans starting at $15 per user each month, which includes unlimited calling and messaging in the US and Canada, plus handy features like voicemail transcripts and call recording. You might see charges from OpenPhone if you have extra phone numbers, messaging registration fees, or add-ons like their AI call assistant. You can cancel anytime and keep your number for 60 days after cancellation, but you won’t be able to call or message during that time.
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Canceling an OpenPhone subscription is quite straightforward since it can be done directly in the billing settings of the web/desktop app or via app stores for mobile users. The process involves a few clear steps and immediate confirmation with a confirmation email, making it easier than average to cancel.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a OpenPhone subscription.
How to Cancel OpenPhone: Step by Step
If you purchased through OpenPhone directly:
- Go to the Billing page in the web/desktop app.
- Scroll to the bottom of the page and click Cancel Subscription.
- Confirm by typing "cancel".
- Click Yes, cancel.
- You'll receive a confirmation email.
If you purchased through the Apple App Store:
- Open the Settings app on your phone.
- Tap your name.
- Tap Subscriptions.
- Tap on the OpenPhone subscription.
- Tap Cancel subscription.
- Scroll down if you don't see it.
If you purchased through the Google Play Store:
- Launch the Google Play Store app.
- Tap Menu - My Apps - Subscriptions.
- Tap on OpenPhone to cancel.
If you need assistance, here's how you can get in touch with OpenPhone's support team.
Email
The email is not available.
Tips and Tricks for Getting a OpenPhone Refund
- Initiate cancellation through the app but immediately follow up via email or chat to confirm and escalate if no response.
- Use firm but polite language such as "Please confirm cancellation immediately to avoid further charges." Avoid emotional language.
- Ask for confirmation of cancellation number or email receipt to have proof of cancellation request.
- Escalate to a supervisor or manager if initial customer service is unhelpful or delays response.
- Try cancelling close to billing cycle end to minimize unwanted charges, but confirm actual billing date yourself.
- Mention security concerns or account issues if you want to expedite cancellation or cause more urgency.
- Document every interaction with timestamps and agent names in case you need to dispute charges later.
- Be persistent and escalate through email, social media, or forums if regular customer support is unresponsive.
- Warning about account shutdown risks if account details (like phone number) are not verified, and use that to press for resolution.
- Some users report accounts being cancelled by OpenPhone themselves without notice, so staying ahead by documenting everything is crucial.
Why Do People Request Refunds from OpenPhone
- Billing issues such as unauthorized reactivation and re-billing after cancellation.
- Poor customer support including lack of responsiveness and difficulty reaching support or sales.
- Lack of key features like automatic greetings, VoIP landline support, and caller ID features.
- Account access problems including login issues and difficulty retrieving data without closing the account.
- Notification and reliability issues such as no alerts for calls/messages and calls going straight to voicemail.
- High volume of spam calls affecting user experience.
- Cancellation and refund policy where no refunds are given for remaining subscription time, causing dissatisfaction.
- Subscription cancellations due to failed payments such as credit card declines or outdated billing info.
- Account suspension for Terms of Service violations without refund.
OpenPhone Refund Script
Script
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Dear OpenPhone, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
OpenPhone Refund Policy
OpenPhone allows you to cancel your subscription at any time, with your account remaining active until the end of the current billing period. No refunds are provided for any remaining time on your subscription, and if you cancel, OpenPhone will hold your phone number(s) for up to 30 days before potentially releasing them. Refunds are generally not offered except in certain cases, but never if the Terms of Service are violated.
The Easiest Way to Get a OpenPhone Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from OpenPhone—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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