The Ultimate Step by Step Guide to Cancelling a Pandora Subscription or Membership (pandora.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Pandora is a music streaming service that lets you listen to your favorite songs and discover new music. They offer different subscription options like Pandora Plus, which costs about $5 per month and lets you listen without ads, and Pandora Premium, which costs around $11 per month and gives you full control to create playlists and download music for offline listening. If you see a charge from Pandora, it's likely for one of these subscriptions you signed up for to enjoy ad-free music or extra features. You can manage or cancel your subscription anytime on their website.
The cancellation process for Pandora is straightforward and can be done quickly by following clear steps on various platforms such as iOS, Android, PC/Mac, and Roku. The steps are clearly outlined and accessible directly within the app settings or account settings, making it relatively easy for users to cancel their subscription without much hassle.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Pandora subscription.
How to Cancel Pandora: Step by Step
If you purchased through Pandora.com:
Sign in to your account on the Pandora website.
Go to the Subscriptions page (accessible from the Settings menu).
Select Switch Plans.
Click Cancel Subscription in the bottom corner of the screen.
If you purchased through Google Play:
Sign in to the Google Account that has your subscriptions.
Navigate to subscriptions in Google Play.
Select the subscription you wish to cancel.
Tap Cancel subscription.
Follow the instructions provided on the screen.
If you purchased through Apple (iTunes):
Open the Settings app on your iPhone or iPad.
Tap your name at the top, then tap Subscriptions.
Select Pandora from the list of subscriptions.
Tap Cancel Subscription.
Follow the prompts to confirm your cancellation.
How to Contact Pandora
If you need assistance, here's how you can get in touch with Pandora's support team.
Check your subscription source first: Cancellation often depends on where you subscribed (Google Play, Apple App Store, Amazon, T-Mobile, Pandora website).
Manage subscriptions via device settings: If subscribed through Apple, cancel in iPhone settings under Apple ID > Subscriptions. For Google Play, cancel within Google Play subscriptions.
Use a PC or desktop browser: Cancellation through mobile apps can be frustrating or impossible. Use a desktop browser to log into Pandora or iTunes account for cancellations.
Uninstalling the app doesn't cancel subscription: App removal won’t stop billing. You must actively cancel the subscription via the correct platform.
If cancellation links redirect without an option: Look for cancellation links in emails, but be cautious as some redirect back to the app without cancel options.
Contact customer service or email support: When stuck, users found emailing Pandora support or customer service chat demanding cancellation helps.
Call your bank or credit card company: If all else fails, instruct your bank to stop recurring payments to Pandora due to failed cancellation attempts.
Use third-party subscription management apps: Apps like Truebill have helped some Android users successfully cancel Pandora subscriptions.
Try canceling immediately after subscribing: To avoid forgetting, cancel right away and continue to use the subscription until the paid period ends.
Use a virtual card for new subscriptions: To prevent unexpected renewals, sign up with a virtual card that expires before the subscription period ends.
Escalate by reporting to app stores: Some users escalate by reporting the subscription as unauthorized or problematic to Apple or Google support.
Avoid phone calls if social anxiety: Use chat support, emails, or PC to avoid stressful phone calls, but escalate if necessary.
Why Do People Request Refunds from Pandora
App bugs and poor user experience: Function buttons grey out randomly, app doesn't pause for videos, repeated songs overplay, blank screens preventing adding variety, unresolved app issues.
Price increase: Users upset that subscription cost has increased despite app flaws.
Preference for other music services: After trying free trials of competitors like Amazon Music and YouTube Music, some users find those services preferable.
Difficulty canceling subscription: Some find the cancellation process tricky or nearly impossible through certain platforms.
Desire to avoid automatic billing: Users want to avoid being billed again on renewal date or after free trials end.
Switching platforms or third-party subscriptions: Cancelling to manage subscriptions through Apple, Amazon, Roku, Google Play, or Best Buy.
Lack of value perception: Subscription isn't seen as worth the cost.
Financial reasons: Temporary cancellations due to lack of funds.
Pandora Refund Script
Script
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Dear Pandora, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Pandora Refund Policy
Pandora subscriptions automatically renew until canceled. You can cancel at any time through the Help Center instructions, the confirmation email, or Listener Support. After cancellation, you retain access until the end of your current paid period, but refunds are not provided for any fees already paid unless required by law. If your subscription was purchased via an external service (e.g., Google, Apple), you must cancel through that service's tools.
The Easiest Way to Get a Pandora Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Pandora—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Pandora allows you to cancel your subscription at any time, but when you do, the service will continue until the end of your current billing period before access expires. However, a key pain point is that subscription fees are non-refundable after purchase, so you will not get any money back for the unused remaining time. There are no early cancellation fees or lock-ins, but free trials convert automatically into paid subscriptions unless you cancel before the trial ends, which can be a hidden landmine.
App bugs and poor user experience: Function buttons grey out randomly, app doesn't pause for videos, repeated songs overplay, blank screens preventing adding variety, unresolved app issues.
Price increase: Users upset that subscription cost has increased despite app flaws.
Preference for other music services: After trying free trials of competitors like Amazon Music and YouTube Music, some users find those services preferable.
Difficulty canceling subscription: Some find the cancellation process tricky or nearly impossible through certain platforms.
Desire to avoid automatic billing: Users want to avoid being billed again on renewal date or after free trials end.
Switching platforms or third-party subscriptions: Cancelling to manage subscriptions through Apple, Amazon, Roku, Google Play, or Best Buy.
Lack of value perception: Subscription isn't seen as worth the cost.
Financial reasons: Temporary cancellations due to lack of funds.
Pandora account login email or username
Pandora account password (you will be required to enter your password again to confirm cancellation)
Access to the account billing or subscription section (via the website or app)
Knowledge of the original payment provider/biller if you subscribed through a third-party (Google Play, Apple, Roku, etc.)
Access to the relevant billing platform if the subscription was made through Google, Apple, or Roku (e.g., Apple ID/Google account credentials as appropriate)
For deceased users or users without password access, you may need to contact Pandora support and may be required to provide proof of authority to act on the account holder's behalf (e.g., death certificate, executor documentation)
Confirmation of cancellation after following the online prompts
Before canceling your Pandora subscription, know that if you downgrade from Pandora Premium to Pandora Plus or free ad-supported Pandora, you will lose access to your on-demand music collection and custom playlists. However, your collection and playback history will be saved on Pandora's servers for when you decide to return to Premium. You will still have access to your created stations, podcasts, and any Thumb feedback you've provided. Also, offline downloaded content will need to be downloaded again if you resubscribe. If you completely close your account, it is unclear whether playlists are retained.
Pandora subscriptions automatically renew until canceled. You can cancel at any time through the Help Center instructions, the confirmation email, or Listener Support. After cancellation, you retain access until the end of your current paid period, but refunds are not provided for any fees already paid unless required by law. If your subscription was purchased via an external service (e.g., Google, Apple), you must cancel through that service's tools.
To cancel your Pandora Plus or Premium subscription, you will need to log into your Pandora account and enter your password to confirm the cancellation. This is done by going to your profile image > Settings > Subscriptions > Switch Plans > Cancel Subscription. If you don't remember your password, you can reset it at https://www.pandora.com/account/forgot_password. So yes, your password is required to cancel the subscription on Pandora.com.
We've actually written a step by step guide on how to get a refund from Pandora. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Pandora subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Pandora account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Pandora online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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