2 - Enter the email address associated with your subscription in the provided field.
3 - Follow the prompts to confirm your cancellation request.
Personality.co offers online services centered around DISC personality profiles, which help people understand themselves and others better. They have a subscription service where users can access these profiles, and the billing is handled via standard payment methods like Visa or PayPal. If you sign up for a subscription, be aware that it renews automatically unless you cancel by emailing them through their contact form. They don’t offer refunds after 48 hours but allow you to use the service until the end of your billing period if you cancel.
Cancelling a subscription requires filling out a form with personal details and a reason, followed by a processing period of up to 24 hours. There is no immediate cancellation option directly from a user account, but customer support is available for contact.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a personality subscription.
How to Contact personality
If you need assistance, here's how you can get in touch with personality's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a personality Refund
Cancel immediately after subscribing: Cancel your subscription right away after entering payment info to avoid forgetting later; the service is typically usable for the full paid period.
Use clear and firm language: Simply state "I want to cancel my subscription" without giving reasons or justifications to shorten the cancellation process and avoid sales tactics.
Grey rock the retention specialists: Give no objections or reasons for canceling, which prevents salespeople from trying to counter your points and speeds up cancellation.
Set calendar reminders: Mark renewal or trial end dates in your calendar with alerts to cancel beforehand.
Escalate smartly: If online cancellation portals fail, try calling customer service multiple times, asking directly for cancellation, or escalating to supervisors; avoid lengthy negotiations.
Use burner or virtual credit cards: Use temporary or surrogate card numbers for subscriptions to prevent unwanted ongoing charges.
Freeze main credit cards: Temporarily freeze your main card and when payment declines, cancel the subscription upon email notification.
Avoid explaining yourself: Don't provide reasons like "too expensive" or "not using" as these invite counteroffers; simply say you want to cancel.
Post on social media: If a company is unresponsive, sometimes public posts on their social channels can prompt faster cancellation.
Time cancellations: The best time is right after payment or just before the renewal period to ensure you do not get charged for the next cycle.
Ignore company tricks: Beware of multi-step confirmations, offers to pause subscription instead of canceling, or hiding the cancellation option deep within settings.
Why Do People Request Refunds from personality
Payment Failures
Lack of Product Updates
Unresolved Product Bugs
Complicated Checkout Process
Inflexible Plan Modifications
Shifting Customer Needs
Reduced Purchasing Power
Switching to Competitors
Signing up only for Free Trial
Achieving Customer's Goal
Not knowing how to use the service
Cost outweighs perceived value
Loss of perceived value over time
Lack of options to change or edit subscription
Unexpected price increases
Friction and usability issues
Poor customer experience
External factors influencing decisions
personality Refund Script
Script
Copy
Dear personality, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About personality
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personality Refund Policy
Personality.co's membership subscription involves an initial small fee for a personality test, after which customers are enrolled in a costly monthly subscription (about £29 to £59.95) often without clear or explicit consent. The cancellation policy is unclear and difficult; customers report challenges in cancelling subscriptions as well as unresponsive or generic replies from the company, leading to unauthorized charges continuing even after cancellation attempts.
Get help with your refund
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The Easiest Way to Get a personality Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from personality—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Personality.co has been reported to use deceptive practices such as initially charging a small fee and then enrolling users into expensive subscriptions without clear consent. Many users face difficulties canceling their subscriptions, with cancellation requests often ignored or falsely acknowledged, forcing some to block their bank cards to stop unauthorized charges. The terms and conditions relating to subscriptions are typically hidden in fine print, leading to unexpected bills, and communication with the company for cancellations or refunds is reported as poor and unhelpful.
Payment Failures
Lack of Product Updates
Unresolved Product Bugs
Complicated Checkout Process
Inflexible Plan Modifications
Shifting Customer Needs
Reduced Purchasing Power
Switching to Competitors
Signing up only for Free Trial
Achieving Customer's Goal
Not knowing how to use the service
Cost outweighs perceived value
Loss of perceived value over time
Lack of options to change or edit subscription
Unexpected price increases
Friction and usability issues
Poor customer experience
External factors influencing decisions
Email address used to pay
Access to the email inbox (to confirm cancellation or receive a confirmation)
Reason for cancellation (sometimes requested, optional but common)
Account login details (in case login is required to initiate cancellation)
Before cancelling a subscription on personality.co, know that cancellation requests must be made by email using their contact form, and cancellations take effect on the date of the request. There are no prorated refunds, and refunds are only available within 48 hours of the order for unused access codes. After cancellation, you can still use the service for the remaining subscription period, but once that period ends, you will lose access to all premium content and features associated with the subscription. It is important to cancel promptly if you wish to avoid future charges.
Personality.co's membership subscription involves an initial small fee for a personality test, after which customers are enrolled in a costly monthly subscription (about £29 to £59.95) often without clear or explicit consent. The cancellation policy is unclear and difficult; customers report challenges in cancelling subscriptions as well as unresponsive or generic replies from the company, leading to unauthorized charges continuing even after cancellation attempts.
To cancel your subscription on Personality.co, it does not appear that you explicitly need your password. Cancellation requests are typically made by contacting their support via email or a contact form. There is no mention that a password is explicitly required for cancellation. If needed, you may request a password reset through their standard website process, which for many services is typically found on their login page, but a direct reset URL was not found. You can also try contacting support via phone at +1 855-342-8558 (though availability may vary) or persistently through email. Make sure to monitor your bank statements for any unauthorized charges and cancel your card if necessary to stop further billing. For more details and assistance, contacting support directly is recommended.
We've actually written a step by step guide on how to get a refund from personality. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your personality subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your personality account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel personality online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
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property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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