Pinger, Inc. is a company that provides communication tools like free texting and calling through their app, Textfree. They also offer subscription services for features like ad-free use and a custom phone number. If you're getting billed by Pinger, it’s likely for one of these premium services that give you extra perks to enhance your texting and calling experience.
While cancelling a subscription with Pinger, Inc. is generally straightforward, navigating their website and possibly finding relevant support resources can be a bit challenging for some users. The process may involve multiple steps, leading to a moderate level of difficulty.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Pinger, Inc. subscription.
How to Cancel Pinger, Inc.: Step by Step
If you purchased through the Pinger website:
Visit the Pinger website at pinger.com.
Log in to your Pinger account using your email and password.
Navigate to the Account Settings section.
Select Subscriptions from the menu.
Find the subscription you wish to cancel.
Click on the Cancel Subscription button.
Follow the prompts to confirm the cancellation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select Subscriptions.
Locate your Pinger subscription in the list.
Tap on the subscription.
Tap Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the three horizontal lines (menu) in the top-left corner.
Select Subscriptions.
Find your Pinger subscription in the list.
Tap on the subscription.
Tap Cancel Subscription.
Follow any additional prompts to confirm the cancellation.
If you purchased through Amazon:
Visit the Amazon website or open the Amazon app.
Log in to your Amazon account.
Go to Your Account.
Select Your Subscriptions or Your Memberships.
Find the Pinger subscription.
Select Cancel Subscription.
Confirm the cancellation by following the prompts.
How to Contact Pinger, Inc.
If you need assistance, here's how you can get in touch with Pinger, Inc.'s support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Pinger, Inc. Refund
Document Everything: Keep a record of your communications and any confirmation numbers you receive.
Call Customer Support: Many users have found that speaking directly to a representative can lead to quicker cancellations.
Prepare Your Arguments: Be ready to explain why you're cancelling; mention specifically if you’re not using the service or found a better alternative.
Use Polite Persistence: If the first representative doesn’t help, stay calm and ask to speak to a supervisor.
Timing Matters: Call during off-peak hours, like early mornings or late evenings, to avoid long waits and get more attentive agents.
Leverage Social Media: Tweeting or posting on their Facebook page about your cancellation experience can sometimes expedite the process.
Be Direct: Use clear language such as "I want to cancel my subscription" rather than vague requests.
Check for Hidden Fees: Ask about any final charges or penalties before confirming your cancellation.
Request Confirmation: Always ask for written confirmation of your cancellation to prevent future billing issues.
Try Email or Chat: If calling seems daunting, many users have had success using email or live chat support for cancellations.
Why Do People Request Refunds from Pinger, Inc.
High monthly fees that don’t match the perceived value.
Limited features compared to competing services.
Frequent technical issues or bugs impacting usability.
Better alternatives available in the market.
Lack of customer support or slow response times.
Service not used or needed anymore.
Difficulty in cancelling the subscription itself.
Unwanted charges after cancellation attempted.
Satisfaction with a free version of the service.
User frustration with app usability or interface.
Pinger, Inc. Refund Script
Script
Copy
Dear Pinger, Inc., Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Pinger, Inc.
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Pinger, Inc. Refund Policy
Pinger, Inc. allows users to cancel their subscription at any time directly through their account settings. Cancellations take effect at the end of the current billing cycle, ensuring that users can continue to use their membership until the end of the paid period. Refunds are not provided for any unused portions of the subscription.
Get help with your refund
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The Easiest Way to Get a Pinger, Inc. Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Pinger, Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as Pinger, Inc. may implement tactics like requiring you to cancel through a specific method or site, which can create friction. They might also have terms that auto-renew subscriptions or lead you into committing to longer contracts without clear communication. Always check for any potential early-cancellation fees or confusing terms that could lock you in longer than anticipated.
High monthly fees that don’t match the perceived value.
Limited features compared to competing services.
Frequent technical issues or bugs impacting usability.
Better alternatives available in the market.
Lack of customer support or slow response times.
Service not used or needed anymore.
Difficulty in cancelling the subscription itself.
Unwanted charges after cancellation attempted.
Satisfaction with a free version of the service.
User frustration with app usability or interface.
Account email address
Account password
Subscription plan name
Billing information
Date of subscription start
Reason for cancellation
Last payment date
Confirmation of cancellation
Before cancelling your Pinger subscription, be aware that you will lose access to features such as unlimited calling and texting, as well as any premium number assignments. Your current phone number associated with your Pinger account may also be lost, making it difficult for contacts to reach you. Additionally, consider that cancelling could result in the forfeiture of any unused credits or balances that you've stored in your account. Make sure to download or save any important data or conversations before proceeding with the cancellation.
Pinger, Inc. allows users to cancel their subscription at any time directly through their account settings. Cancellations take effect at the end of the current billing cycle, ensuring that users can continue to use their membership until the end of the paid period. Refunds are not provided for any unused portions of the subscription.
Yes, you'll need your password to cancel your subscription with Pinger, Inc. To ensure a smooth process, please have your login credentials ready. If you've forgotten your password, you can reset it by visiting [this link](https://pinger.com/reset-password). If you have any issues, consider reaching out to their support team for assistance.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Pinger, Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Pinger, Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Pinger, Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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