Avast Premium Antivirus is a subscription service that protects your computer from viruses and malware. If you're seeing charges from them, it's likely for an auto-renewing subscription that gets billed regularly—either monthly or yearly—unless you cancel it. They send billing reminders via email, and you can check or update your subscription details in your Avast Account. If you ever want to stop the service, you can cancel anytime and might get a refund if it's within 30 days of purchase for certain buying methods.
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The cancellation process is straightforward if the subscription is managed through the Avast Account, involving a few clicks to unsubscribe, with clear email confirmation. For PayPal subscriptions, it generally involves managing automatic payments in the PayPal account, which is a standard process but requires navigating PayPal's interface.
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minutes to cancel a Premium (Avast Antivirus) subscription.
How to Cancel Premium (Avast Antivirus): Step by Step
If you purchased through PayPal:
- Log in to your PayPal account.
- Go to Settings.
- Click on Payments.
- Select Subscriptions and saved businesses.
- Select Avast from the list of merchants.
- On the page that appears, click Cancel to stop the automatic payments.
Tips & Tricks for Canceling Premium (Avast Antivirus)
- Call Avast Support directly and be persistent with your cancellation request.
- Request a cancellation link via email if it cannot be done immediately during the call.
- Use multiple Gmail address dot-variations to check for subscriptions that might be hidden under a different email variation.
- Be firm and use clear, unambiguous language stating your intent to cancel the subscription immediately.
- Ask to escalate your issue to a supervisor if frontline agents are unhelpful or try to block the cancellation.
- Cancel your subscription well before the renewal date to avoid unwanted charges.
- Prepare for chat support delays and obstructions; phone support may be more effective but sometimes ends calls abruptly.
- Request written email confirmation of the cancellation to have proof.
- If Avast continues charging after cancellation, involve your bank's fraud department and consider blocking future charges.
- Have all relevant information ready for the cancellation call: email address, password, order number, purchase platform (Avast, Google Play, Apple), and payment info.
- Some users have successfully used a throwaway Gmail account attached to the subscription to manage or cancel trial subscriptions.
- If no account was set up, contact Avast support directly with your product key to facilitate cancellation.
- Threaten a charge dispute or chargeback if the cancellation is obstructed or ignored, prompting a faster resolution.
Premium (Avast Antivirus) Customer Service Info
If you need assistance, here's how you can get in touch with Premium (Avast Antivirus)'s support team.
Cancel Premium (Avast Antivirus) Script
Script
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Dear Premium Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Avast Antivirus. While I greatly appreciate the service, I have decided to opt for a different solution that better fits my current needs.
Please let me know if you require any additional information to process this cancellation. I appreciate your assistance in this matter.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Avast Premium subscription requires cancelling before the next billing date to avoid future charges. You can continue using the paid product until the current subscription period ends after cancellation. Refunds are not automatic with cancellation; they must be requested according to Avast's refund policy, and cancellation methods vary depending on the purchase platform (Avast website, Google Play, App Store, or resellers).
To cancel your Avast Premium subscription, you need to sign in to your Avast Account using the email and password you used at the time of purchase. Passwords are required because you must access your account to manage and cancel the subscription. If you don't remember your password, you need to reset it before signing in. You can reset your Avast password here: https://id.avast.com/en-us/password-reset.
- Frequent and annoying upsell and upgrade pop-ups interrupting user experience.
- Subscription price increases without added value, making it expensive.
- Unwanted pop-up advertisements even for paid users.
- Complicated and frustrating cancellation process, including the need for order numbers and account login.
- Cancellation page or process not working properly, leading to failed cancellations.
- Poor customer support, with unanswered tickets and unhelpful responses.
- Continued billing after attempted cancellation, causing unauthorized charges.
- Feeling that the cancellation process is intentionally made difficult to prevent users from stopping the subscription.
- Software performance issues, such as slowing down the computer.
- Preference to use alternative free or less intrusive antivirus solutions.
Avast Premium subscription allows cancellation at any time, but you must cancel before the next billing date to avoid future charges, which can be up to 35 days before the new subscription period for multi-year plans. After cancellation, you retain access until the subscription's end, but no refund is given for the remaining period. Also, if the subscription was purchased through a third-party partner or app store, cancellation must be done through those platforms, which can sometimes complicate or delay the process. Users should be aware that entering payment details before a free trial requires timely cancellation before the trial ends to avoid being charged.
Before cancelling your Avast Antivirus Premium subscription via PayPal, it's important to know that you will continue to have access to the paid features until the end of the current subscription period. Once this period ends, all premium features and advanced security protections will no longer be available to you. After cancellation, you lose access to all premium functionalities such as advanced threat protection against internet threats. Additionally, cancelling the subscription stops future renewals, so you won't be charged again after the current period expires.
- Access to your PayPal account (login credentials for paypal.dk)
- Knowledge of the merchant name (Avast Software or similar as listed in PayPal Automatic Payments)
- Order confirmation email from Avast or PayPal (to verify which processor or details about the purchase)
- Avast Account access (if managing the subscription through Avast’s own account portal)
- Order ID or transaction ID (sometimes required for cancelling via Avast customer support or refund requests)
- Email address used for the subscription (needed for Avast support or logging in to your Avast Account)
- Billing details or recent payment details (as shown in PayPal or on bank statements, especially if order ID is missing)
We've actually written a step by step guide on how to get a refund from Premium (Avast Antivirus). Check it out!
The Easiest Way to Cancel Premium (Avast Antivirus)
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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