Can I Cancel Prodigy at Any Time?

Prodigy Education subscriptions do not have contracts with lock-ins or early-cancellation fees, but you must cancel before the renewal date to avoid being charged for the next period. Refunds are only available if requested within 15 days for monthly plans and within 30 days for annual or 6-month plans; after these periods, no refunds or prorated amounts are given. Cancellation must be done through the parent/teacher account on the website or app, or through app store subscription settings if purchased that way, with membership benefits continuing only until the end of the prepaid period after cancellation.

Why Do People Cancel Prodigy?

Manipulative tactics to pressure kids into wanting expensive memberships.Prioritizes selling memberships over teaching math effectively.Excessive advertisements and relentless pressure to buy premium memberships costing up to $120-$180+ per year.Distracts more than teaches math skills.Considered ineffective as a math learning tool.Encourages kids to be consumers rather than learners.Membership advantages create inequities in math education.Promotes excessive screen time.Deceptive practices towards parents and teachers.Jeopardizes children’s relationships with learning.Gamification and virtual shopping required in curriculum cause fairness issues.Membership too expensive and essential for many game features, causing dissatisfaction.Automatic yearly renewals and difficulties in obtaining refunds.Poor customer support and unclear refund instructions.Game changes and mechanics disliked by users.General dissatisfaction with value and service leads to cancellations.

What Information Do I Need to Cancel Prodigy?

Email address associated with your Parent or Teacher account (not your child's username) Account login credentials (to access the cancellation menu) Membership type (Prodigy Math or Prodigy English) Prodigy receipt or transaction information (to confirm the purchasing email or resolve disputes) Method of purchase (directly via Prodigy or through Apple/iOS App Store) Name (as registered on the account) Additional information for verification (identity and residency, if requested by support) User ID (when submitting a support ticket for cancellation) Billing details or payment method (for refund or case review, if support requests it—but not for direct entry, as Prodigy does not store card data) Request details (specifics about the membership and what you want to cancel, provided in a support ticket or chat)

What Should I Know Before Cancelling Prodigy?

Before cancelling your Prodigy membership, know that your membership benefits will continue only until the end of your current billing cycle, after which you will lose access to all subscription features. If you pause your membership instead, benefits will be unavailable during the pause period. Should you decide to use Prodigy benefits again after cancelling, a new membership purchase will be required. Keep these points in mind to avoid disruption in your access to Prodigy's educational content and features.

What is Prodigy's Cancellation Policy?

Prodigy's membership subscription can be cancelled via their website or app by logging into the Parent or Teacher account, selecting the Memberships page, and confirming the cancellation, which stops future renewals but allows benefits to continue until the billing cycle ends. Refunds are only available if requested within 15 days for monthly terms or 30 days for 6-month or annual terms, and must be requested through Prodigy support; no refunds are granted if the subscription is simply cancelled without an explicit refund request. Apple subscriptions must be cancelled and managed through Apple directly.

Do I Need My Prodigy Password to Cancel?

To cancel your Prodigy subscription, you need to log in to your Parent Account on the Prodigy website using your email address, which means you will need your password. After logging in, you can manage and cancel your membership. If you have trouble logging in or forgot your password, you can reset it at this link: https://www.prodigygame.com/password-reset. So yes, having your password is necessary to cancel the subscription, but help is available if you need to reset it.

Can I Get a Refund from Prodigy?

We've actually written a step by step guide on how to get a refund from Prodigy. Check it out!

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How To Cancel Your Prodigy Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 10, 2025

Last updated on January 4, 2026

6 min read

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The cancellation process is straightforward and can be completed entirely online through the Prodigy website or parent account. While there are multiple steps involved, the interface provides clear instructions and options, making it relatively easy for users familiar with basic web navigation.

Estimated Time

On average, it takes 00 15 minutes to cancel a Prodigy subscription.

How to Contact Prodigy

If you need assistance, here's how you can get in touch with Prodigy's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Prodigy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Prodigy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Prodigy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Prodigy May Show Up On Your Statement As:

The different ways a charge from Prodigy (prodigycollege.com) could show up on your statement as are not specifically listed on accessible online sources or official sites. Typically charges from companies like Prodigy College could appear as variations of 'Prodigy College' 'Prodigy' 'Prodigy Education' or related terms. However without precise information from Prodigy College or their payment processor the exact statement descriptors can't be confidently provided.

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