QuickBooks is a service that helps you manage your business finances easily. They offer different subscription plans that let you track expenses, send invoices, and even handle payroll. You might see charges from them if you subscribe to their online plans, which come with monthly billing and let you cancel anytime. They also have extra services like bookkeeping help and time tracking, all designed to make managing money simpler for small businesses and freelancers.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process is straightforward, requiring the user to log in, navigate to settings, and follow on-screen instructions. It is primarily a self-service process with clear steps, but some users might find the navigation mildly confusing, hence not the absolute easiest but still quite simple.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a QuickBooks subscription.
How to Cancel QuickBooks: Step by Step
If you purchased through Intuit Direct:
- Sign in to the Intuit Account Manager.
- Select Products & billing, then select your company name.
- Find the product you wish to cancel and select Cancel.
- Complete the survey regarding your cancellation reason.
- Confirm cancellation details and select Continue to cancel.
- Confirm your cancellation in the pop-up and select Got it.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone/iPad.
- Select your Name to access your Apple ID.
- Select Subscriptions.
- Select QuickBooks Online and confirm the cancellation.
If you purchased through the Google Play Store:
- Open the Play Store app.
- Select your Profile icon.
- Select Payments & subscriptions, then Subscriptions.
- Select QuickBooks Online app and confirm the cancellation.
If you purchased QuickBooks Self-Employed:
- Sign in to QuickBooks Self-Employed in a web browser.
- Select the Gear ⚙ icon.
- Select Billing Info, then Cancel subscription.
If you purchased QuickBooks Payroll:
- Ensure you are the Primary or Company Administrator.
- Log into your company file.
- Go to Settings.
- Select Subscriptions and billing.
- In the Payroll section, select Cancel.
- Select Continue to cancel.
- Complete the short survey and select Cancel Payroll Service.
Tips & Tricks for Canceling QuickBooks
- Switch your subscription from annual to monthly billing first to trigger a refund for the unused annual period, then proceed with cancellation.
- Be polite but firm in language when communicating with customer service; clear and straightforward questions about refunds and cancellation timelines work well.
- If online cancellation fails, call QuickBooks customer service directly and explicitly request cancellation to escalate beyond the automated system.
- Ask for a refund if you forget to cancel on time; some users have reported success getting refunds this way.
- Timing matters: some refunds or cancellation confirmations can take a few days to reflect in your account, so be patient but follow up if needed.
- Escalate by requesting to speak to a supervisor or higher-level support if initial attempts fail.
- Export and back up your data before cancellation since QuickBooks retains read-only access only for one year after cancellation, after which data is deleted.
- Consider mentioning competitor alternatives if you want to leverage negotiation or express dissatisfaction to customer service.
- Using online forums and communities like Reddit can provide specific recent experiences and advice on wording and approaches that worked.
QuickBooks Customer Service Info
If you need assistance, here's how you can get in touch with QuickBooks's support team.
Cancel QuickBooks Script
Script
Copy
Hello QuickBooks Support,
I hope this message finds you well. I am writing to request the cancellation of my QuickBooks subscription. Due to changes in my business needs, I no longer require the service at this time.
I appreciate the support and features provided, but I believe it is best for my current situation to cancel my membership.
Thank you for your assistance in processing this request promptly. Please confirm the cancellation at your earliest convenience.
Best regards,
Frequently Asked Questions
QuickBooks Online subscription cancellation varies by purchase source: if purchased directly from Intuit, you cancel via the Intuit Account Manager, and if through Apple App Store or Google Play Store, cancellation is done through respective device settings. After cancellation, your data remains accessible in read-only mode for one year, after which it is deleted. Subscriptions auto-cancel after three failed payments, and suspended subscriptions require reactivation before cancellation.
To cancel your QuickBooks Online subscription, you generally need to sign in to your Intuit Account Manager where you manage your subscription. This means you will need your QuickBooks password to access your account and cancel the subscription yourself. If you have forgotten your password, you can reset it here: https://quickbooks.intuit.com/password/. If you cannot access your account and need to contact customer support, they may help you, but typically your account credentials including password verification might be required for identity confirmation before cancellation. So it's best to have your password or reset it beforehand.
- Cost concerns: QuickBooks subscriptions can be expensive, especially compared to owning desktop software outright.
- Forced subscription model: Users dislike being forced into subscription plans instead of one-time purchases.
- Unnecessary features: Users may not need add-ons like payroll, payments, or frequent updates.
- Difficulty and usability issues: Some users find QuickBooks difficult to use despite its user-friendly design intent.
- Changing business needs: Businesses may no longer need QuickBooks due to scaling down, shutting down, or changing operations.
- Financial constraints: Small businesses and individual traders may find subscriptions unaffordable long-term.
- Preference for alternatives: Users may want to switch to cheaper or simpler accounting software.
- Trial cancellations: Users may sign up for subscriptions or trials and cancel after deciding not to continue.
- Legacy software frustrations: Users of older desktop versions struggle with forced upgrades, login issues, or inability to continue using previous versions.
QuickBooks allows you to cancel your subscription at any time, but the cancellation only becomes effective at the end of your current billing period, meaning you won't get an immediate stop or refund for unused time. There are no prorated refunds or credits provided for cancellations or partial subscription periods, so if you cancel mid-cycle, you will still be charged for the full period. Be aware that subscription fees automatically renew unless you cancel before the renewal, and for annual subscriptions, Intuit sends a reminder 30 to 60 days before the subscription term ends.
Before cancelling your QuickBooks subscription, know that you will lose access to active features such as payroll processing, automatic updates, and customer support. After cancellation, you still have read-only access to your QuickBooks Online data for up to one year, or 90 days if you cancel during a free trial. It is important to export or print your data before cancelling, as certain functionalities and updates will no longer be available. Also, if your credit card is declined, you have a 14-day grace period to update billing information; otherwise, your account gets suspended and you must re-subscribe to regain access.
- QuickBooks admin username or email address
- QuickBooks account password
- Access to Subscriptions and billing settings (via web browser, not mobile app)
- Apple ID or Google account credentials (if subscription was purchased via Apple App Store or Google Play)
- Payment method information (if your account is currently suspended and needs to be brought current)
- Access to payroll subscription management (if cancelling a payroll subscription in addition)
- Admin access to Export data section (if you wish to back up your records before cancelling)
We've actually written a step by step guide on how to get a refund from QuickBooks. Check it out!
The Easiest Way to Cancel QuickBooks
If you’re frustrated trying to cancel your subscription, membership, or bill from QuickBooks—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to QuickBooks?
Intuit Pymt Soln Acct Fee
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
