Regal Unlimited is a movie subscription service that lets you watch unlimited standard 2D movies at Regal theaters. You can choose from different plans that cost between about $21.49 and $26.49 per month, depending on which theaters you want access to. The subscription also gives you discounts on food, birthday gifts like popcorn and a drink, early access to new movies, and you can even invite friends to some showings for free. Just keep in mind that if you watch premium format movies (like IMAX), you'll pay a little extra, and the subscription switches to a month-to-month plan after the initial commitment period.
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The cancellation process is straightforward, requiring users to sign in to their Crown Club account online or contact Customer Relations, both of which are easily accessible methods. However, cancellation takes effect only at the end of the current billing term or monthly period, which adds some complexity and delay to the process, causing it to be slightly more than just very easy but still low difficulty.
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How to Cancel Regal Unlimited: Step by Step
If you purchased through Regal's Website:
- Sign in to your Regal Crown Club account at www.regmovies.com.
- Select the option to manage your subscription.
- Follow the on-screen instructions to cancel your subscription.
If you purchased through the Regal App:
- Open the Regal App.
- Log in to your Regal Crown Club account.
- Navigate to your account settings and select manage subscription.
- Follow the prompts to cancel your subscription.
If you would like to cancel via Customer Relations:
- Contact Customer Relations by visiting here.
- Provide your account details and request to cancel your subscription.
Tips & Tricks for Canceling Regal Unlimited
- Contact customer support directly via email (customersupport@regalcinemas.com) or social media (Facebook or Twitter) as the app has no cancellation option.
- Use social media DMs for faster responses from customer service, typically within 24-48 hours.
- Send a clear, concise cancellation request including your full name and account details to expedite processing.
- Expect that cancellation may not be immediate if you are within the initial 3-month or 1-year subscription commitment.
- Be prepared for customer service to offer alternative options
- Check your email for confirmation or any additional cancellation instructions
- Some users successfully prevent further charges by removing their payment method as a last resort.
- If initial contact methods fail, escalate by repeatedly messaging on social media and keeping language polite but firm.
- Timing matters: try to initiate cancellation a few days before the billing cycle to avoid an additional charge.
Regal Unlimited Customer Service Info
If you need assistance, here's how you can get in touch with Regal Unlimited's support team.
Cancel Regal Unlimited Script
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Dear Regal Unlimited Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my Regal Unlimited subscription. Due to recent changes in my financial situation, I am unable to continue with the monthly billing at this time.
I appreciate the services provided and enjoy the benefits of the membership, but I must prioritize my expenses. Please let me know if you need any further information to process this request.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Regal Unlimited allows you to cancel your subscription at any time by signing into your Crown Club account or by notifying Customer Relations. However, cancellations during the initial three-month or one-year term will only take effect at the end of that term, and you remain responsible for fees during that period. Refunds are generally not available except as specifically stated in their rules, and after cancellation, you may not reapply for a subscription for six months.
To cancel your Regal Unlimited subscription, you generally need to sign in to your Crown Club account on regmovies.com or via the app, which requires your password. This means you need your password to access your account and manage the cancellation online. If you don't remember your password, you can reset it at this URL: https://www.regmovies.com/reset-password-request. Alternatively, you can notify Customer Relations for cancellation, but using the online method is the standard process.
- Difficulty in cancellation process: No direct cancel button in the app; requires contacting customer support via email or social media.
- Slow or unresponsive customer service: Calls and emails to cancel often ignored or delayed responses.
- Auto-renewal issues: Subscriptions automatically renew without clear or easy opt-out options.
- Poor app usability: Cancellation options are hidden, disappear, or don't work properly on some devices.
- Financial reasons: Wanting to save money or unable to afford the subscription due to changes in income.
- Reduced movie-going frequency: Can't commit to seeing enough movies to justify the cost.
- Limited movie availability or schedule changes: Delayed or lack of appealing movies to watch.
- No option to pause subscription: Users want to pause but are forced to cancel or keep paying.
- Subscription lock-in periods: Some plans restrict cancellation except after a fixed term or special circumstances.
- Feeling the service is a scam or unfair: Lack of control over the account and payment methods leads to distrust.
- Concerns about health and safety: Avoiding theaters due to hygiene or COVID-19 concerns.
Regal Unlimited subscriptions come with an initial non-cancelable term of either three months or one year depending on the plan you choose. If you try to cancel during this initial term, you will still be responsible for payment through the end of that period, and cancellation will only take effect after it ends. Additionally, you cannot get refunds or stop billing mid-term and may not subscribe again for six months after cancellation, so be prepared for this lock-in before signing up.
Before canceling your Regal Unlimited subscription, it's important to know that cancellation requests during the initial three-month or one-year term typically take effect only at the end of that term. After the initial term, cancellations take effect at the end of the current billing period. Once you cancel, your subscription pass will be deactivated immediately, and all your existing reservations will be automatically canceled. You will lose access to unlimited movie viewings and special subscription benefits, and you cannot reapply for a subscription plan for six months after cancellation. Additionally, while some surcharges for canceled reservations are refunded, convenience fees are not. Keep these factors in mind when deciding to cancel.
- Full name associated with your Regal Unlimited account
- Regal card or account number
- Email address used for your account
- Reason for cancellation (optional, but may be requested)
- Access to your account (if cancelling via website or app)
- Confirmation of initial subscription term completed (at least 3 months/1 year)
- Subject line "Request to Cancel Regal Unlimited Subscription" (if cancelling by email)
We've actually written a step by step guide on how to get a refund from Regal Unlimited. Check it out!
The Easiest Way to Cancel Regal Unlimited
If you’re frustrated trying to cancel your subscription, membership, or bill from Regal Unlimited—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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