Revolut is a financial app that offers different subscription plans to make managing your money easier. For example, their Premium plan, which costs £7.99 per month, gives you access to cool subscriptions like Headspace and Uber One, better savings rates, and perks like fee-free ATM withdrawals and purchase protection. If you see charges from Revolut, it might be because you’re subscribed to one of their plans like Plus, Premium, Metal, or Ultra, which provide extras like travel insurance, event cover, and faster customer support. These plans are billed monthly or annually and are designed to help with everyday spending and international money transfers.
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While managing subscription payments is straightforward through the Revolut app, the actual cancellation of a subscription requires contacting the merchant directly. This adds a layer of difficulty since Revolut itself does not process subscription cancellations, making it somewhat inconvenient but not overly hard for users to complete the cancellation process.
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How to Cancel Revolut: Step by Step
If you purchased through Revolut People:
- Go to Revolut People settings.
- Access the Admin panel.
- Scroll down and select Close account.
- Complete the flow to finish the cancellation.
- You will need to provide a minimum of 1 month’s notice unless you are on a free trial which can be canceled at any time.
If you purchased through a Merchant:
- Contact the merchant directly to request cancellation of your subscription.
- Inform the merchant of your intention to cancel your subscription.
- Note that blocking a merchant in the Revolut app does not cancel the subscription.
If you purchased through Revolut’s app:
- Open the Revolut app.
- Go to Settings:
- For Web: Click the cog in the top-right corner.
- For Mobile: Tap your profile icon in the top-left corner.
- Select Billing.
- Hit Change plan to view options.
- Choose the plan you’d like to switch to or select to cancel your current plan.
If you need to block a merchant:
- Select the relevant card from the Cards tab.
- Choose Settings.
- Scroll down to Spend controls.
- Select Merchants to block spend at that merchant.
- Any future charges from the blocked merchant will be declined.
Tips & Tricks for Canceling Revolut
- Contact customer support via chat and mention mis-selling or overstated benefits to negotiate a free downgrade and pro-rata refund.
- Choose downgrade reason as "changes to benefits" or "changes to plan" during the cancellation process to avoid fees.
- Timing your cancellation close to or just after changes in plan benefits can help justify a free downgrade or fee waiver.
- Use polite but firm language expressing dissatisfaction with recent changes or renewal terms to push for fee waiver or refund.
- For EU customers, mention your rights regarding opt-in for changes and billing cycle protections to support your case for free cancellation or downgrade.
- Escalate through repeated chat contacts or ask for a supervisor if initial support refuses cancellation without fees.
- Downgrading steps: downgrade first to a cheaper paid plan if needed, then to free plan after a billing cycle to minimize fees.
- Keep records/screenshots of chat and cancellation requests for evidence if you need a dispute or chargeback later.
- Act swiftly within trial periods or known cooling-off periods (usually 14 days for new contracts) to avoid renewal fees.
- Beware of cancellation fees equivalent to 1-2 months' subscription; use tactics above to avoid these.
Revolut Customer Service Info
If you need assistance, here's how you can get in touch with Revolut's support team.
Cancel Revolut Script
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Dear Revolut Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to changes in my financial circumstances, I am unable to continue with my membership at this time.
I appreciate the services you offer and have enjoyed using the app, but I believe this is the best decision for me right now. Please confirm the cancellation and let me know if there are any further steps I need to take on my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Revolut allows you to cancel your paid subscription anytime, retaining access until the end of the paid billing cycle. If canceled within 14 days, you receive a full refund minus any card delivery fees; after 14 days, break fees may apply depending on plan and payment frequency. Failure to pay within 30 days can lead to subscription cancellation and downgrade to a Standard plan.
You do not need your password to cancel a subscription on Revolut because the cancellation must be done by contacting the merchant directly. In the Revolut app, you can block future payments from a merchant without needing your password, but this does not officially cancel the subscription. If you want to manage your subscriptions or block payments, you can do so through the app without a password.
- Poor customer service: Many users complain about difficult-to-reach or nonexistent human support, and only generic or automated responses are given.
- Complicated and lengthy verification processes: Repeated requests for documents, including verification of source of funds, often requiring dozens to hundreds of uploads.
- App instability and crashes: The app can crash frequently, especially during critical tasks like document uploads.
- No desktop access: Users must perform all tasks through the mobile app, which can be inconvenient.
- Account freezes and closures: Accounts can be frozen or closed without clear reasons or adequate explanation, often related to anti-money laundering (AML) compliance.
- Lack of transparency: Customers are often not told why their account is frozen or closed, leading to frustration and distrust.
- Funds accessibility issues: Users sometimes cannot access their money while accounts are under review or frozen.
- Ongoing charges despite unusable accounts: Subscription fees may be charged even when the account cannot be used.
- Unclear or unfavorable terms for cancellations and refunds: Users report difficulties in canceling subscriptions or obtaining refunds.
- Preference for traditional banks: Customers often feel that traditional banks offer better clarity, human support, and stability.
Revolut allows you to cancel or downgrade your subscription at any time, but beware of cancellation fees if done within certain periods. For Premium and Metal plans, cancelling or downgrading within the first 10 days can trigger fees ($16.99-$19.99 for Premium, $55 for Metal). Additionally, cancelling within the first 10 months incurs fees ($20 for monthly Premium, $30 for monthly Metal), with no fees applicable after 10 months. Annual plans do not have cancellation fees, but there are no refunds for the paid period. So, the main landmines are early cancellation fees and no refund on annual prepayments if you cancel early.
Before cancelling a Revolut Premium or Metal subscription, know that you will keep access to the paid features until the end of your current billing cycle. After this period, you will lose all Premium or Metal benefits, which include features like no currency exchange fair usage limit, increased free ATM withdrawals, discounts on international payments, travel insurance, and exclusive card types such as the Metal stainless steel card. Cancelling early within certain timeframes may incur break fees or card delivery fees, especially for the Metal card. Once downgraded, your account returns to the Standard plan with none of the Premium or Metal advantages.
- Full name and account information associated with your Revolut profile
- Merchant or service name of the subscription, membership or bill you want to cancel
- Details of the payment (amount, date, frequency, card used, last transaction)
- Access to the Revolut app (latest version installed)
- Plan type or tier (you may need to downgrade to Standard before closing entirely)
- Confirmation that any investment, insurance, or <18 accounts are closed
- No active subscriptions, insurances, or chargeback requests on your account
- Account balance is zero (all funds withdrawn from main, Crypto, and Merchant accounts)
- Any issued Metal cards charges settled (if received within last 3 months)
- No pending transactions on the account
- Be the account owner (especially for business accounts)
- Admin access to Revolut People settings (if managing business/group plans)
- Know that blocking a merchant/subscription in-app does not fully cancel subscriptions; direct cancellation with the merchant may be necessary
We've actually written a step by step guide on how to get a refund from Revolut. Check it out!
The Easiest Way to Cancel Revolut
If you’re frustrated trying to cancel your subscription, membership, or bill from Revolut—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Revolut?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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