Roomster is a service that helps people find roommates and rooms to rent. You can browse listings for free, but if you want to message others through Roomster’s system, you need a subscription. They offer different subscription plans depending on your device, which auto-renew unless you cancel. The subscription charges give you access to their mailbox feature so you can communicate with potential roommates or landlords securely.
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Roomster provides a clear tutorial for cancelling subscriptions via their website or app, making it accessible and simple for most users who can navigate to the settings and subscription sections. The process involves straightforward steps with confirmation and help desk notification, which indicates low difficulty but not completely trivial as some navigation and confirmation are required.
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minutes to cancel a Roomster : Find a Roommate subscription.
How to Cancel Roomster : Find a Roommate: Step by Step
If you purchased through the Roomster Website:
- Log into your Roomster account on roomster.com.
- Click on the Menu icon on the top left corner.
- Select Settings.
- Scroll down to the Subscription section.
- Click on Cancel Subscription.
- Confirm your cancellation by following the prompts.
- You will receive an email confirmation of your cancellation.
If you purchased through the Roomster App:
- Open the Roomster App on your mobile device.
- Log into your account.
- Tap on the Menu icon.
- Select Settings.
- Scroll down to the Subscription section.
- Tap on Cancel Subscription.
- Confirm your cancellation by following the instructions.
- You will receive an email confirmation of your cancellation.
Tips & Tricks for Canceling Roomster : Find a Roommate
- Cancel within the first 3 days of the trial period to avoid automatic upgrade to full paid membership.
- Confirm the cancellation by clicking the exact "cancel" button and not just deleting the account or ignoring emails.
- Document your cancellation attempt such as screenshots or confirmation emails in case of disputes.
- Cancel at least 24 hours before the renewal date to ensure your cancellation goes through for the upcoming billing cycle.
- Contact customer service persistently if charges continue, and escalate through multiple channels if needed.
- Dispute charges with your credit card company if the company continues to bill after confirmed cancellation.
- Be aware that refunds are rarely given, so focus on stopping future charges rather than recovering past payments.
- Use firm and clear language in your cancellation request, emphasizing that you do not authorize any further charges.
- Check your subscription status regularly after cancellation to verify it is no longer active.
- Avoid relying solely on deleting your account as this does not guarantee subscription cancellation.
Roomster : Find a Roommate Customer Service Info
If you need assistance, here's how you can get in touch with Roomster : Find a Roommate's support team.
Cancel Roomster : Find a Roommate Script
Script
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Dear Roomster Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Roomster. Due to personal reasons, I am no longer able to utilize the service as I had planned.
I appreciate the platform and the service provided, but I believe it's best for me to step away at this time. Please confirm the cancellation of my subscription and any associated billing.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Roomster offers a Basic Membership with limited access and a Full Membership subscription that includes full communication features. To cancel the Full Membership, users must log in and navigate to Settings > Account > Subscription and select "Cancel my Subscription." The cancellation takes effect after the current paid period with no further charges, and refunds are only given if no services have been rendered. Cancellations via mobile app subscriptions must be made through the respective app stores, and cancellations by email are not accepted. After cancellation, users retain Full Membership features until the end of the paid period before reverting to Basic Membership.
To cancel your subscription on Roomster, you do need to log in to your account, which requires your password. There is no indication that cancellation can be done without authentication or via phone/chat without a password. If you have forgotten your password, you can reset it here: https://roomster.com/resetpassword/VHF6VDIxUWVrNWREWFY4NnVzeDRWczlaZ2RqRlJWODBOUTZpTjRvQ1NGL3lqd3hEU0x0V3I2MUxSeGh6OXo3bktmUE5iQ0xXM3B3PQ. So, yes, you will need your password to cancel your subscription or reset it if needed.
- Difficulty canceling subscriptions: Customers report trying to cancel but subscriptions keep active.
- Unauthorized payments/continued charges: Users get charged after cancellation attempts.
- Refund refusals: Customers want refunds for charges they claim they did not authorize but are refused.
- Poor customer service support: Difficulty contacting or getting responses from customer service for cancellations.
- No longer needing service: Found a place to live or no longer looking for roommate.
- Technical problems: App or service not working properly leading to cancellation.
- High cost/not worth it: Subscriptions considered expensive and lacking sufficient listings.
- Unknowing subscription renewals: Being charged for renewals without explicit permission.
Roomster subscription automatically renews unless canceled by you, and cancellation must be done through your account settings, not by email. You can cancel at any time, but the cancellation only takes effect after the current paid period ends, meaning you still have access until then. There are no contracts, lock-ins, or early-cancellation fees, but be aware that if you want to cancel, you must do so before the next billing cycle to avoid being charged again.
Before cancelling your Roomster subscription, know that your Full Membership features like the private mailbox and the ability to text, SMS, or call other users will be lost, and your account will revert to Basic Membership with limited features such as bookmarking and email contact only. Cancellations must be done through your account settings on the Roomster website or through the app store if you subscribed via mobile; email cancellations are not accepted. After cancellation, you retain Full Membership benefits until the current paid period ends, and there will be no additional charges afterward. Refunds are only available if no services have been used, and cancelling on or before the end of the subscription period does not guarantee a refund of fees paid.
- Roomster account log-in credentials (email and password)
- Access to the account settings page under the Account tab
- Knowledge of subscription type (e.g., Full Membership)
- Access to the same platform/device you used to subscribe
(Website, Apple App Store, or Google Play Store) - Apple or Google account access (if subscription was purchased through mobile app stores)
- Understanding that cancellations must be done by the account holder and not via email
- Receipt number or transaction date (if providing a written request related to billing)
- Name and contact details (if contacting Roomster for account deletion or data issues)
We've actually written a step by step guide on how to get a refund from Roomster : Find a Roommate. Check it out!
The Easiest Way to Cancel Roomster : Find a Roommate
If you’re frustrated trying to cancel your subscription, membership, or bill from Roomster : Find a Roommate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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