Scentbird is a subscription service that sends you an 8 mL vial of a designer fragrance each month for $16.95. You can explore over 900 different scents and even add multiple perfumes to your monthly calendar. There's no long-term commitment, so you can skip a month or cancel anytime without any fees. Many people get billed because they subscribe to try new perfumes regularly and enjoy the convenience of receiving a perfume sample right to their door.
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Cancelling a Scentbird subscription requires emailing support or navigating through account settings, which can be moderately challenging for some users. The processing time of up to seven business days to complete the cancellation adds to the difficulty and delay in the cancellation process.
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How to Cancel Scentbird: Step by Step
If you purchased through Scentbird.com:
- Log into your account on the Scentbird website or app.
- Navigate to Account Settings.
- Select Subscription.
- Choose the Cancel Subscription option.
- Follow the prompts to confirm cancellation.
If you purchased through the mobile app:
- Open the Scentbird app and log in to your account.
- Go to Manage Subscription found in your account menu.
- Scroll down and select Cancel Subscription.
- Confirm the cancellation as prompted.
If you are unable to cancel online:
- Send an email to Scentbird customer service requesting cancellation.
- Make sure to include your account information for verification.
- Alternatively, you can message them on Instagram for assistance.
- Keep a record of your cancellation request and any responses.
Tips & Tricks for Canceling Scentbird
- Use the Scentbird app for cancellation: Go to Account > Manage Subscription > scroll to the bottom to find the cancel option.
- Use the direct cancellation link shared by users: https://www.scentbird.com/profile/subscription-status?csCancelSubscription=1 or variants like oneStepCancelSubscription=1.
- Message Scentbird on Instagram for quick response and potential refunds; some reported resolution within 2 hours.
- Email customer support with the subject "cancel" and follow up by replying with "CANCEL" to any confirmation email to finalize cancellation.
- Persistently reply “CANCEL” to any customer support emails to push through cancellation.
- Be prepared for automated, non-helpful replies with links that don’t actually allow cancellation — ignore and use other methods.
- Escalate by threatening to cancel your credit card if payments won’t stop, as some users resorted to this to force cancellation.
- Timing matters: Cancel before the next billing cycle to avoid charges, but if charged, push for a refund through Instagram or email.
- Keep records and document all communications in case of disputes or ongoing charges post-cancellation.
- Expect frustration and difficulty but remain persistent with combined methods—app, direct URL, Instagram, email—to succeed.
Scentbird Customer Service Info
If you need assistance, here's how you can get in touch with Scentbird's support team.
Cancel Scentbird Script
Script
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Dear Scentbird Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I have found that I am not using the service as much as I initially anticipated, and I believe it would be best for me to discontinue it at this time.
I appreciate your assistance with this matter and kindly ask for a confirmation of the cancellation once it has been processed.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Scentbird's subscription cancellation policy allows you to cancel your subscription anytime, with termination requests processed within seven business days. For 3, 6, or 12-month plans, cancellations take effect only at the end of the paid term with no refund for early termination, but shipments continue until the term ends. Notifications about renewals are emailed if required by law, and you can cancel or manage subscriptions via email or the website, with refunds offered only if orders have not yet been processed.
Yes, you do need your password to cancel your Scentbird subscription as the cancellation process requires you to log into your account where your password is necessary. If you don't remember your password, you will need to reset it to proceed. You can reset your password by visiting this link: https://scentbird.com/password/reset. This ensures your account security while managing your subscription.
- Difficulty cancelling subscription: No clear cancel button, unresponsive or automated customer support, and inability to skip months led to frustration and failed cancellations.
- Poor customer service: Lack of effective response to cancellation requests via email or social media.
- Unexpected price increases: Customers were charged more than originally advertised without prior notification.
- Misleading pricing: Extra charges for premium perfumes not clearly communicated upfront.
- Frustration with subscription management: Problems with app cancellations, billing, and confusing processes.
- Shipping issues: Lost packages or delivery problems affecting customer satisfaction.
- No returns or exchanges policy: Customers dissatisfied with inability to return or exchange scents they don't like.
- Excessive accumulation of products: After continued deliveries, customers felt overwhelmed with too many atomizers and scents.
Scentbird subscriptions can be canceled, but there are a few landmines to watch out for. If you have a 3, 6, or 12-month prepaid subscription, cancellation only takes effect at the end of the current term with no refunds, meaning you keep getting billed until then. Additionally, cancellations are not instant and can take up to seven business days to process, and users have reported difficulties in getting cancellation confirmed, sometimes requiring persistent follow-up with customer service.
Before cancelling your Scentbird subscription, know that canceling stops your monthly designer scent deliveries and you lose access to new monthly fragrance selections. Cancellations must be done via the website, by submitting a ticket, or by email; phone or in-person cancellations are not accepted. There is typically no refund unless you cancel within 12 hours of the latest charge, but your service will continue until the end of the current billing period. If you want a break but not a full cancellation, you can skip one to three months instead of cancelling. Remember to cancel before the next billing date (usually the 5th of each month) to avoid being charged for the next cycle.
- Email address associated with your Scentbird account
- Password to log in to your account (for online cancellation)
- Account details (such as your full name or username, if contacting customer support)
- Order or subscription number (optional but may expedite support if emailing customer service)
- Access to your Scentbird online account (to use the self-service cancellation process)
- Cancellation confirmation (keep record of confirmation email or message for your records)
We've actually written a step by step guide on how to get a refund from Scentbird. Check it out!
The Easiest Way to Cancel Scentbird
If you’re frustrated trying to cancel your subscription, membership, or bill from Scentbird—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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PAYPAL INST XFER SCENTBIRD WEB ID: PAYPALSI77, Payment to Scentbird Inc., SCENTBIRD 123 MAIN St
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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