Scentbird is a subscription service that sends you an 8 mL vial of a designer fragrance each month for $16.95. You can explore over 900 different scents and even add multiple perfumes to your monthly calendar. There's no long-term commitment, so you can skip a month or cancel anytime without any fees. Many people get billed because they subscribe to try new perfumes regularly and enjoy the convenience of receiving a perfume sample right to their door.
Cancelling a Scentbird subscription requires emailing support or navigating through account settings, which can be moderately challenging for some users. The processing time of up to seven business days to complete the cancellation adds to the difficulty and delay in the cancellation process.
Estimated Time
On average, it takes 25 minutes0025 minutes to cancel a Scentbird subscription.
How to Cancel Scentbird: Step by Step
If you purchased through Scentbird.com:
Log into your account on the Scentbird website or app.
Navigate to Account Settings.
Select Subscription.
Choose the Cancel Subscription option.
Follow the prompts to confirm cancellation.
If you purchased through the mobile app:
Open the Scentbird app and log in to your account.
Go to Manage Subscription found in your account menu.
Scroll down and select Cancel Subscription.
Confirm the cancellation as prompted.
If you are unable to cancel online:
Send an email to Scentbird customer service requesting cancellation.
Make sure to include your account information for verification.
Alternatively, you can message them on Instagram for assistance.
Keep a record of your cancellation request and any responses.
How to Contact Scentbird
If you need assistance, here's how you can get in touch with Scentbird's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Scentbird Refund
Use the Scentbird app for cancellation: Go to Account > Manage Subscription > scroll to the bottom to find the cancel option.
Use the direct cancellation link shared by users: https://www.scentbird.com/profile/subscription-status?csCancelSubscription=1 or variants like oneStepCancelSubscription=1.
Message Scentbird on Instagram for quick response and potential refunds; some reported resolution within 2 hours.
Email customer support with the subject "cancel" and follow up by replying with "CANCEL" to any confirmation email to finalize cancellation.
Persistently reply âCANCELâ to any customer support emails to push through cancellation.
Be prepared for automated, non-helpful replies with links that donât actually allow cancellation â ignore and use other methods.
Escalate by threatening to cancel your credit card if payments wonât stop, as some users resorted to this to force cancellation.
Timing matters: Cancel before the next billing cycle to avoid charges, but if charged, push for a refund through Instagram or email.
Keep records and document all communications in case of disputes or ongoing charges post-cancellation.
Expect frustration and difficulty but remain persistent with combined methodsâapp, direct URL, Instagram, emailâto succeed.
Why Do People Request Refunds from Scentbird
Difficulty cancelling subscription: No clear cancel button, unresponsive or automated customer support, and inability to skip months led to frustration and failed cancellations.
Poor customer service: Lack of effective response to cancellation requests via email or social media.
Unexpected price increases: Customers were charged more than originally advertised without prior notification.
Misleading pricing: Extra charges for premium perfumes not clearly communicated upfront.
Frustration with subscription management: Problems with app cancellations, billing, and confusing processes.
Shipping issues: Lost packages or delivery problems affecting customer satisfaction.
No returns or exchanges policy: Customers dissatisfied with inability to return or exchange scents they don't like.
Excessive accumulation of products: After continued deliveries, customers felt overwhelmed with too many atomizers and scents.
Scentbird Refund Script
Script
Copy
Dear Scentbird, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Scentbird Refund Policy
Scentbird's subscription cancellation policy allows you to cancel your subscription anytime, with termination requests processed within seven business days. For 3, 6, or 12-month plans, cancellations take effect only at the end of the paid term with no refund for early termination, but shipments continue until the term ends. Notifications about renewals are emailed if required by law, and you can cancel or manage subscriptions via email or the website, with refunds offered only if orders have not yet been processed.
The Easiest Way to Get a Scentbird Refund
If youâre frustrated trying to cancel your subscription, membership, or bill from Scentbirdâor if you didnât even realize you were being chargedâChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and weâll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Scentbird subscriptions can be canceled, but there are a few landmines to watch out for. If you have a 3, 6, or 12-month prepaid subscription, cancellation only takes effect at the end of the current term with no refunds, meaning you keep getting billed until then. Additionally, cancellations are not instant and can take up to seven business days to process, and users have reported difficulties in getting cancellation confirmed, sometimes requiring persistent follow-up with customer service.
Difficulty cancelling subscription: No clear cancel button, unresponsive or automated customer support, and inability to skip months led to frustration and failed cancellations.
Poor customer service: Lack of effective response to cancellation requests via email or social media.
Unexpected price increases: Customers were charged more than originally advertised without prior notification.
Misleading pricing: Extra charges for premium perfumes not clearly communicated upfront.
Frustration with subscription management: Problems with app cancellations, billing, and confusing processes.
Shipping issues: Lost packages or delivery problems affecting customer satisfaction.
No returns or exchanges policy: Customers dissatisfied with inability to return or exchange scents they don't like.
Excessive accumulation of products: After continued deliveries, customers felt overwhelmed with too many atomizers and scents.
Email address associated with your Scentbird account
Password to log in to your account (for online cancellation)
Account details (such as your full name or username, if contacting customer support)
Order or subscription number (optional but may expedite support if emailing customer service)
Access to your Scentbird online account (to use the self-service cancellation process)
Cancellation confirmation (keep record of confirmation email or message for your records)
Before cancelling your Scentbird subscription, know that canceling stops your monthly designer scent deliveries and you lose access to new monthly fragrance selections. Cancellations must be done via the website, by submitting a ticket, or by email; phone or in-person cancellations are not accepted. There is typically no refund unless you cancel within 12 hours of the latest charge, but your service will continue until the end of the current billing period. If you want a break but not a full cancellation, you can skip one to three months instead of cancelling. Remember to cancel before the next billing date (usually the 5th of each month) to avoid being charged for the next cycle.
Scentbird's subscription cancellation policy allows you to cancel your subscription anytime, with termination requests processed within seven business days. For 3, 6, or 12-month plans, cancellations take effect only at the end of the paid term with no refund for early termination, but shipments continue until the term ends. Notifications about renewals are emailed if required by law, and you can cancel or manage subscriptions via email or the website, with refunds offered only if orders have not yet been processed.
Yes, you do need your password to cancel your Scentbird subscription as the cancellation process requires you to log into your account where your password is necessary. If you don't remember your password, you will need to reset it to proceed. You can reset your password by visiting this link: https://scentbird.com/password/reset. This ensures your account security while managing your subscription.
We've actually written a step by step guide on how to get a refund from Scentbird. Check it out!
The cancellation process typically takes about 25 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Scentbird subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Scentbird account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Scentbird online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
PAYPAL INST XFER SCENTBIRD WEB ID: PAYPALSI77 Payment to Scentbird Inc. SCENTBIRD 123 MAIN St
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargebackâs team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
š Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)