Securus Technologies helps people stay connected with loved ones in correctional facilities through phone and video communication services. They offer subscription plans that make billing simpler and more predictable, such as a call subscription that allows up to 100 calls per month for a fixed price, and a video subscription plan that offers more affordable video sessions with a fixed monthly cost. Beyond that, they provide payment services for things like court fines and bail. So, if you're seeing charges from them, it’s probably for using these communication services or payment processing.
Difficulty
12345678910
Easy Medium Very Hard
Canceling a subscription with Securus Technologies involves a straightforward online process by logging into the account and selecting the option to close the account. The process is generally clear but some users might find the refund processing times and the inability to close some account types online a minor inconvenience.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a securus technologies subscription.
How to Cancel securus technologies: Step by Step
If you purchased through the Securus Website:
- Log in to your Securus account on the website.
- Navigate to the **Account Management** section.
- Locate the **Subscriptions** section.
- Click on **Unsubscribe** next to the facility you wish to unsubscribe from.
- You will be prompted to provide a reason for the cancellation; select a reason from the list.
- After selecting a reason, the **Unsubscribe** option will become clickable.
- Click **Complete Cancellation** to finalize the cancellation of your subscription.
- You can continue to use the Video Subscription until the end of the current billing cycle, but it will not renew thereafter.
- Please note that refunds are not available for missed sessions or for the monthly subscription fee.
If you purchased through a Mobile App:
- Open the app on your device.
- Log in to your account within the app.
- Tap on your profile icon or **Account Management**.
- Go to the **Subscriptions** section.
- Choose the subscription you wish to cancel.
- Tap on **Unsubscribe** and confirm your selection.
- Follow the prompts to provide any required information for cancellation.
- The subscription will remain active until the end of the billing cycle, after which it will not renew.
If you need assistance, here's how you can get in touch with securus technologies's support team.
Email
The email is not available.
Tips and Tricks for Getting a securus technologies Refund
- Insist on speaking directly to a representative via phone, as cancellations cannot be completed online or through the app.
- Call early when the call center opens to avoid busy lines and long wait times.
- Be prepared for a retention pitch; firmly state you want to cancel and mention you are aware of your payment obligations.
- Document all communication attempts including dates, times, and names of representatives.
- If phone cancellation fails or is not answered, immediately contact your bank or credit card to stop payment or dispute further charges.
- Disable any autopay options in your account settings online if accessible.
- Use firm but polite language such as "I am requesting a full cancellation and refund as this service is no longer needed."
- Leverage timing by cancelling right after a billing cycle starts to maximize time before next charge.
- Some users have had success by threatening to contact consumer protection agencies or dispute charges through their bank.
- Keep monitoring your bank statements after cancellation to ensure no unauthorized charges reoccur.
- If phone attempts and account settings fail, simply stop payment via your bank and authorize disputing the recurring charge.
Why Do People Request Refunds from securus technologies
- Unexpected billing charges, such as being charged for plans they did not intend to purchase.
- Inability to afford charges or subscription fees.
- Lack of clear pricing options and confusing plan descriptions.
- Poor customer service and difficulty communicating with support for cancellations or refunds.
- Automatic subscription renewals without explicit consent.
- Technical issues such as canceled scheduled visits or inability to use purchased services.
- Accidental purchases or fund allocations to wrong categories with refusal of refunds.
- Service dissatisfaction including no refunds for unused or missed sessions and subscription dissatisfaction.
- Account deletion concerns where deleting an account voids scheduled sessions without refunds.
securus technologies Refund Script
Script
Copy
Dear securus technologies, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
securus technologies Refund Policy
Securus Technologies allows account deletion via customer care or app, with refunds issued based on payment method—credit card refunds take 2-3 business days, while Western Union or check refunds take 2-3 weeks. Direct Bill accounts have a closure wait period for pending charges, and prepaid deposits like Securus Debit and eMessaging stamps are non-refundable. VideoConnect subscriptions auto-renew monthly, require cancellation before account deletion, and do not offer refunds for missed sessions or subscription fees, with the subscription active until the end of the billing cycle after cancellation.
The Easiest Way to Get a securus technologies Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from securus technologies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Securus Inmate Call Vid SECURUS INMATE 123 MAIN St WITHDRAWAL SECURUS INMATE CALL-VID Electronic Withdrawal PwP / SECURUS INM - Privacyc
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.