The Ultimate Step by Step Guide to Cancelling a Shein Subscription or Membership (shein.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Shein is a trendy online fashion retailer that offers a wide range of clothing, accessories, and footwear for women, men, and kids. They also have a subscription service called Shein X, where members get exclusive discounts and early access to new styles. If you see a charge from them, it might be for your subscription or a recent order you placed while shopping for some cute outfits!
Cancelling a subscription with Shein can be somewhat complicated, as it often involves navigating their website and possibly dealing with customer service. Users may find it challenging if they are not familiar with the process or if they encounter any issues.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Shein subscription.
How to Cancel Shein: Step by Step
If you purchased through shein.com:
Visit the Shein website and log into your account.
Go to your Account section.
Select My Orders.
Find the subscription you wish to cancel.
Click on Details next to the subscription.
Select Cancel Subscription.
Follow the prompts to complete the cancellation.
If you purchased through the Shein mobile app:
Open the Shein app on your mobile device.
Log into your account if prompted.
Tap on Profile at the bottom right corner.
Select My Orders.
Locate the subscription you would like to cancel.
Tap on Details for that subscription.
Choose Cancel Subscription.
Confirm the cancellation by following the on-screen instructions.
If you purchased through Google Play:
Open the Google Play Store app.
Select the Profile Icon on the top right.
Tap on Payments & subscriptions.
Choose Subscriptions.
Locate the Shein subscription.
Tap Cancel Subscription.
Follow the instructions to complete the cancellation.
If you purchased through Apple (App Store):
Open the Settings app on your iOS device.
Tap on your Name at the top.
Select Subscriptions.
Find and tap on the Shein subscription.
Tap Cancel Subscription.
Follow the instructions to finalize the cancellation.
How to Contact Shein
If you need assistance, here's how you can get in touch with Shein's support team.
Try cancelling via the **desktop website** instead of the mobile app for better functionality.
Immediately check for any **automatic renewal settings** in your account and disable them.
When contacting **customer support**, start with a friendly tone and express your appreciation for their services.
Use **live chat** if available, as responses can be quicker than email.
If your cancellation isn’t processed, follow up with the phrase **"I’m considering disputing the charges"** to escalate the urgency.
Document every interaction, including **dates, names, and issues discussed** in case of future disputes.
Attempt to cancel right before a **billing cycle ends** to prevent being charged again.
If email support is slow, engage on their **social media channels** with public posts asking for help.
Express concerns about **unsubscribing rates** to leverage emotional appeals that might prompt faster action.
If you're on a subscription model, consider taking a **break** rather than completely cancelling, which can sometimes be reversed later.
Why Do People Request Refunds from Shein
High shipping costs that outweigh the benefits of low prices.
Poor quality of products not matching expectations.
Size inconsistencies leading to frequent returns.
Overwhelming marketing emails and notifications.
Negative experiences with customer service.
Delayed shipping times compared to promised dates.
New styles not appealing or relevant.
Ethical concerns related to fast fashion.
Increased budget leading to reduced discretionary spending.
Change in lifestyle or fashion preferences.
Billing issues or unauthorized charges.
Lack of loyalty rewards or incentives.
Better alternatives discovered in other brands.
Limited product availability for desired items.
Complaints of faulty items received.
Shein Refund Script
Script
Copy
Dear Shein, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Shein Refund Policy
Shein's membership can be canceled at any time through the account settings on their website. Upon cancellation, members will continue to enjoy benefits until the end of their current billing cycle, with no further charges applied.
The Easiest Way to Get a Shein Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Shein—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Shein may make it difficult to cancel your subscription by using tactics like requiring you to navigate through multiple steps or making the cancellation option less visible. Additionally, there could be fine print in their terms that lock you into a billing cycle or impose early cancellation fees. Always read the terms carefully to avoid unwelcome surprises.
High shipping costs that outweigh the benefits of low prices.
Poor quality of products not matching expectations.
Size inconsistencies leading to frequent returns.
Overwhelming marketing emails and notifications.
Negative experiences with customer service.
Delayed shipping times compared to promised dates.
New styles not appealing or relevant.
Ethical concerns related to fast fashion.
Increased budget leading to reduced discretionary spending.
Change in lifestyle or fashion preferences.
Billing issues or unauthorized charges.
Lack of loyalty rewards or incentives.
Better alternatives discovered in other brands.
Limited product availability for desired items.
Complaints of faulty items received.
Account Email Address
Account Password
Order Number for recent purchases
Membership ID for Shein VIP members
Billing Information (credit card details)
Cancellation Policy understanding
Reason for Cancellation (optional)
Customer Service Contact information
Any applicable Refund Policies
Before cancelling your Shein subscription, be aware that you will lose access to exclusive discounts, early access to sales, and potentially free shipping benefits that come with membership. Additionally, any accumulated points in their rewards program may expire upon cancellation, meaning you’ll miss out on redeeming them for future purchases. Keep in mind that any pending orders or returns should be resolved before cancellation to avoid complications.
Shein's membership can be canceled at any time through the account settings on their website. Upon cancellation, members will continue to enjoy benefits until the end of their current billing cycle, with no further charges applied.
Yes, you'll need your password to cancel your Shein subscription. This is because the process requires you to log into your account for security reasons. If you've forgotten your password, you can reset it using this link: [Reset Password](https://www.shein.com/password/reset). Once you've reset your password, you can proceed with the cancellation.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Shein subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Shein account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Shein online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
SHEIN SHEIN.COM SHEIN ONLINE SHEIN FASHION SHEIN APP SHEIN SHOP SHEIN STORE SHEIN RETAIL SHEIN CLOTHING SHEIN USA
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