The Ultimate Step by Step Guide to Cancelling a ShippingEasy Subscription or Membership (shippingeasy.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
ShippingEasy is a service that helps people and businesses manage and ship their orders easily. They offer subscription plans with different levels based on how many shipments you make each month, starting with a free plan for up to 25 shipments and going up to premium plans for businesses sending thousands of shipments. Their services include printing labels, managing product info, integrating with online stores, and offering discounts with carriers like USPS and UPS. If you get billed by them, it's likely because you're subscribed to one of their paid plans to handle your shipping needs more efficiently.
The cancellation process is straightforward and can be done entirely online through the account settings by following a simple step-by-step guide. The user just needs to go to settings, click subscriptions & billing, and click the cancel account button while providing feedback and confirming cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ShippingEasy subscription.
How to Cancel ShippingEasy: Step by Step
If you purchased through ShippingEasy:
Log in to your ShippingEasy account.
Navigate to the SETTINGS tab.
Click on SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS.
Click the Cancel Account button. (If you cannot see this button, try zooming out in your browser window.)
Enter your feedback in the feedback form.
Check the box acknowledging that you understand you will immediately lose access to your account and all data.
Click the Cancel my account button to complete the cancellation.
You will receive a confirmation email that your account has been closed.
How to Contact ShippingEasy
If you need assistance, here's how you can get in touch with ShippingEasy's support team.
Be persistent and clear in your communicationârepeatedly follow up if initial cancellation attempts are ignored.
Use direct language such as âPlease cancel my subscription immediatelyâ to avoid ambiguity and delay tactics.
Document all interactions with customer service including dates, times, and names of representatives to strengthen your case if escalation is needed.
Escalate to supervisors or higher-level support if frontline agents do not process your cancellation promptly.
Cancel near the end of your billing cycle to avoid being charged for the next cycle while your request is processed.
Leverage social media or public forums to raise visibility of your cancellation issuesâcompanies often respond faster to public complaints.
Check for any trial period loopholesâsometimes not entering payment info on a trial means no charge but also no true cancellation needed.
Be aware of potential cancellation fees and confirm with support if any penalties apply before canceling.
Use formal email cancellation requests as a written record and sometimes this triggers faster action than phone calls.
Do not rely solely on website forms for cancellation if they seem unreliableâtry speaking to a human through chat or phone.
Why Do People Request Refunds from ShippingEasy
Business size too small to justify ShippingEasy's costs.
Missing necessary tools or features for customer's shipping needs.
Lack of USPS Cubic rates availability despite subscription plans.
Additional fees such as monthly fees for connecting FedEx account.
Limited customer service availability, only during normal business hours, no weekends or after hours support.
No notifications for UPS or USPS rate changes, causing surprise overbilling and manual disputes.
Platform glitches and issues, such as ConnectEasy service errors causing delays or duplicate label printing.
Poor interface design that is difficult to navigate with a steep learning curve.
Inventory management problems and lack of integration with key platforms like Houzz.
Confusing charging system leading to frustration and billing confusion.
ShippingEasy Refund Script
Script
Copy
Dear ShippingEasy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ShippingEasy Refund Policy
ShippingEasy's cancellation policy requires users to go to the SETTINGS tab, then SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS, where they can click the Cancel Account button and complete a cancellation feedback form. Once canceled, access to the account and all data is immediately lost, and ShippingEasy will notify the One Balance account provider to refund any remaining funds, which may take 6-8 weeks. A confirmation email is sent upon successful account closure.
The Easiest Way to Get a ShippingEasy Refund
If youâre frustrated trying to cancel your subscription, membership, or bill from ShippingEasyâor if you didnât even realize you were being chargedâChargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and weâll take care of the rest.
Frequently Asked Questions
ShippingEasy requires users to cancel their subscription by calling customer support or doing so online before the end of the billing cycle to avoid further charges; there are no refunds for mid-cycle cancellations so the service remains active until the cycle ends. There are no contracts or early cancellation fees, but users should be aware that any upgrades during a billing cycle result in immediate prorated charges, and downgrades only take effect after the current cycle ends with full charges still due for the cycle. Also, users receive at least 30 days' notice before any subscription fee changes and can cancel before those changes take effect.
Business size too small to justify ShippingEasy's costs.
Missing necessary tools or features for customer's shipping needs.
Lack of USPS Cubic rates availability despite subscription plans.
Additional fees such as monthly fees for connecting FedEx account.
Limited customer service availability, only during normal business hours, no weekends or after hours support.
No notifications for UPS or USPS rate changes, causing surprise overbilling and manual disputes.
Platform glitches and issues, such as ConnectEasy service errors causing delays or duplicate label printing.
Poor interface design that is difficult to navigate with a steep learning curve.
Inventory management problems and lack of integration with key platforms like Houzz.
Confusing charging system leading to frustration and billing confusion.
ShippingEasy account credentials (username/email and password) for login
Access to the Subscription & Billing section in account settings
Reason for cancelling (may be required when providing feedback)
Confirmation checkbox indicating you understand access to all ShippingEasy data and records will end immediately
Download any needed order, shipment, or USPS transaction data before cancellation, as access is lost immediately
Do not disconnect One Balance account if you need a refund of label funds (handle refunds before cancelling)
Contact customer support phone number (855-202-2275) and business hours if cancelling by phone
Email address to receive confirmation of cancellation
Before cancelling your ShippingEasy subscription, it's crucial to download and save all your shipment and label funds data, as you lose access to your Shipment History and One Balance records immediately after cancellation. The cancellation process will also notify your One Balance account provider to refund any remaining funds, though refunds may take 6-8 weeks. Once the subscription is cancelled, you will no longer be able to access any account data or features, and the closure is permanent. Ensure you understand that cancellation results in an immediate loss of all account access and data, which is important for tax filing and business record-keeping purposes.
ShippingEasy's cancellation policy requires users to go to the SETTINGS tab, then SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS, where they can click the Cancel Account button and complete a cancellation feedback form. Once canceled, access to the account and all data is immediately lost, and ShippingEasy will notify the One Balance account provider to refund any remaining funds, which may take 6-8 weeks. A confirmation email is sent upon successful account closure.
To cancel your ShippingEasy subscription, you need to log in to your account and go to the SETTINGS tab, then click SUBSCRIPTIONS & BILLING under ACCOUNT SETTINGS to find the Cancel Account button. This means you need your password to access your account and perform the cancellation. If you have forgotten your password, you can reset it using this URL: https://app.shippingeasy.com/password_resets/new. After cancellation, you'll receive a confirmation email that your account has been closed.
We've actually written a step by step guide on how to get a refund from ShippingEasy. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ShippingEasy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ShippingEasy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ShippingEasy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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