3 - Select Account, then choose Payments & Subscription from the side navigation.
4 - Click the Cancel Subscription link at the top of the page to start the cancellation process.
5 - Follow the on-screen instructions to complete the cancellation.
ShipStation is a service that helps online sellers manage and ship their orders easily by bringing all their shipments into one place. It offers discounted shipping rates with big carriers like UPS and FedEx, and helps automate tasks like printing labels and tracking shipments. You might see billing from ShipStation if you have a subscription plan or if you buy shipping labels through their service. They offer a free trial with no credit card needed, and you can pay for labels by credit card or bank.
The cancellation process is straightforward and user-friendly, involving just navigating to Account Settings and clicking a cancel link followed by on-screen instructions. There are no complex steps or need to contact support unless refund-related issues arise, making the difficulty low.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a ShipStation subscription.
How to Contact ShipStation
If you need assistance, here's how you can get in touch with ShipStation's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a ShipStation Refund
Start cancellation process early to avoid getting charged for the next billing cycle, as the subscription remains active until the end of the cycle.
Document all communications and keep screenshots or emails as evidence if disputes arise.
Use clear and firm language when requesting cancellation, e.g. "Please cancel my subscription immediately and confirm the cancellation in writing." Avoid ambiguous terms like "consider cancelling".
If automated cancellation tools fail, email support directly at the provided contact (support@shipstation.com) and reference your account details and attempts to cancel.
Escalate issues by posting on official forums or publicly visible community pages to get quicker responses from support managers or escalation teams.
Be persistent if you encounter errors updating payment or cancellation info—retrying or using different browsers may help to access cancellation functions.
Check your card or payment method to ensure no decline or block on payments to prevent unintentional subscription cancellations due to payment issues.
Timing your cancellation around billing dates can help limit charges; cancel right before your billing cycle renews to avoid paying for another month.
Note that customer support may have limited direct contact options; escalation via forums and email is often necessary when chat or phone support is not accessible.
Why Do People Request Refunds from ShipStation
Recurring shipment errors: Inability to delete shipments leads to repeated mistakes and costly shipping errors.
Payment and billing issues: Subscription cancellations due to declined cards without proper warning or communication.
Lack of proactive communication: No alerts for declined payments or subscription issues causing service interruptions.
Price increases due to policy changes: API access shifted to higher-tier plans significantly increasing subscription costs.
Forced upgrades: Requirement to move to expensive higher-tier plans to retain essential features like API access.
Poor customer support: Difficulty resolving billing or subscription issues due to lack of direct contact options like phone or chat.
Hidden and unexpected fees: Surprises from UPS carrier adjustments and overcharging without clear explanations.
Poor transparency on refunds: Confusing adjustment reports, no proactive notifications about carrier fee adjustments or refunds.
Better alternatives available: Users switch to other shipping software due to pricing and service dissatisfaction.
ShipStation Refund Script
Script
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Dear ShipStation, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About ShipStation
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ShipStation Refund Policy
ShipStation allows you to cancel your subscription at any time, with your subscription remaining valid until the end of your current billing cycle. After cancellation, you can still log in but with limited access, and any remaining balance will be refunded within 14 business days following a 30-day account closure period. Cancellation is done through Account Settings and is not available for free trials, and you can reinstate a canceled account by updating your billing details.
Get help with your refund
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The Easiest Way to Get a ShipStation Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ShipStation—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
You can cancel your ShipStation subscription at any time without contracts, lock-ins, or early cancellation fees. However, if you cancel in the middle of a billing cycle, you won't receive a refund for the remaining time; your subscription remains active until the end of that billing period. This means you should be aware that billing cycles are prepaid and non-refundable upon cancellation.
Recurring shipment errors: Inability to delete shipments leads to repeated mistakes and costly shipping errors.
Payment and billing issues: Subscription cancellations due to declined cards without proper warning or communication.
Lack of proactive communication: No alerts for declined payments or subscription issues causing service interruptions.
Price increases due to policy changes: API access shifted to higher-tier plans significantly increasing subscription costs.
Forced upgrades: Requirement to move to expensive higher-tier plans to retain essential features like API access.
Poor customer support: Difficulty resolving billing or subscription issues due to lack of direct contact options like phone or chat.
Hidden and unexpected fees: Surprises from UPS carrier adjustments and overcharging without clear explanations.
Poor transparency on refunds: Confusing adjustment reports, no proactive notifications about carrier fee adjustments or refunds.
Better alternatives available: Users switch to other shipping software due to pricing and service dissatisfaction.
Login credentials (username/email and password) for your ShipStation account
Access to your Account Settings within ShipStation
Ability to navigate to Payments & Subscription or Subscription section in account settings
Access to the "Cancel Subscription" link in the Payments & Subscription section
Account must be an active (paid) account and not a free trial
If login is lost, access to password reset email or ShipStation support contact information
Before cancelling your ShipStation subscription, know that your access to all ShipStation services remains until the end of your current billing cycle. After cancellation, you can still log in, but only to view Account > Payment & Subscription settings. Critical features like running reports will no longer be available, so be sure to download or run any needed reports before cancelling. If you use a connected Stamps.com account and have a remaining balance, contact ShipStation Support to close it and request a refund. Also, if cancellation occurs due to non-payment, your account access will be limited until billing issues are resolved.
ShipStation allows you to cancel your subscription at any time, with your subscription remaining valid until the end of your current billing cycle. After cancellation, you can still log in but with limited access, and any remaining balance will be refunded within 14 business days following a 30-day account closure period. Cancellation is done through Account Settings and is not available for free trials, and you can reinstate a canceled account by updating your billing details.
Yes, you need to be logged into your ShipStation account to cancel your subscription, which means you will need your password. If you don't remember your password, you can reset it using the Forgot Password option on the login page. Here is the password reset link: https://shipstation.com/login/forgot-password. If you cannot reset your password this way, you can contact ShipStation support for further assistance.
We've actually written a step by step guide on how to get a refund from ShipStation. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ShipStation subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ShipStation account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ShipStation online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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