Can I Cancel Shopify at Any Time?

Be cautious, as Shopify may not let you cancel your subscription immediately if you're on a paid plan, and you might need to contact customer support for assistance. While you can generally cancel anytime, pay close attention to the billing cycle, as charges for the current month may not be refunded, and there are no prorated fees for early cancellation. Always review the terms of service for any potential pitfalls and ensure you're aware of any last-minute charges.

Why Do People Cancel Shopify?

Cost:** The monthly fee is too high.Lack of Use:** Not utilizing the service often enough.Business Closure:** The online store is shutting down.Better Alternatives:** Found a more cost-effective or feature-rich platform.Unsatisfactory Features:** Lacking needed functionalities or tools.Technical Issues:** Frequent glitches or poor customer support experiences.Complexity:** The platform is too complicated to navigate.Negative Return on Investment:** Sales generated do not justify the subscription cost.Seasonal Business:** Only requires the service on a temporary basis.Change in Business Model:** Shifting to a different sales strategy or platform.

What Information Do I Need to Cancel Shopify?

Account email address associated with the subscriptionPassword or access credentialsSubscription type (e.g., Basic, Shopify, Advanced)Billing cycle (monthly, yearly)Payment method used for the subscriptionOrder number or transaction IDDate of last payment madeReason for cancellationConfirmation of cancellation (email or notification)Contact information for customer support if needed

What Should I Know Before Cancelling Shopify?

Before cancelling your Shopify subscription, be aware that you'll lose access to your online store, including your products, sales data, and customer information. Any active integrations or third-party apps will also be disabled, which could affect your business operations. Additionally, review your billing cycle, as some plans may charge you immediately after cancellation, and consider whether you want to export your data before losing access. Lastly, check for any pending orders or crucial communications that need to be addressed.

What is Shopify's Cancellation Policy?

Shopify allows users to cancel their subscription at any time without penalties. However, charges for any current billing period will not be refunded, and users will maintain access to their account until the end of that period. To cancel, users must initiate the process through their account settings.

Do I Need My Shopify Password to Cancel?

Yes, you will need your Shopify account password to cancel your subscription. If you have trouble remembering it, you can reset your password using this link: https://accounts.shopify.com/auth/reset. Once you have access, you can follow the steps to cancel your subscription.

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How To Cancel Your Shopify Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published November 29, 2025

Last updated on November 29, 2025

5 min read

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Cancelling a Shopify subscription is relatively straightforward, but may require navigating through account settings. Some users might find it confusing if they are not familiar with the platform's layout.

Estimated Time

On average, it takes 00 20 minutes to cancel a Shopify subscription.

How to Contact Shopify

If you need assistance, here's how you can get in touch with Shopify's support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Shopify subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Shopify account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Shopify online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.