Shudder is a streaming service that’s all about horror, thriller, and supernatural shows and movies. They offer a monthly subscription for $8.99 or an annual plan that costs $89.99, which saves you a bit of money. With Shudder, you get commercial-free streaming, can watch on lots of devices like your phone or TV, and even download shows to watch offline. If you want more, there’s also an AMC+ bundle that includes Shudder plus other channels and features.
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The cancellation process on the Shudder website involves multiple steps that include navigating the account settings, scrolling to find the cancellation option, and confirming the cancellation twice. While it is straightforward and quick to do, requiring only a few clicks, the need for double confirmation adds a slight complexity that prevents it from being very easy.
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How to Cancel Shudder: Step by Step
If you purchased through the Shudder website:
- Open a web browser and go to shudder.com.
- Click on My Account at the top-right corner of the page.
- Scroll to the bottom and click on Cancel membership.
- On the confirmation page, select I want to cancel.
- Finally, confirm your cancellation by clicking No thanks, finish my cancellation. You should see a confirmation message.
If you purchased through Apple:
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Locate and select your Shudder subscription.
- Tap Cancel Subscription and confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap the profile icon at the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find your Shudder subscription and select Cancel subscription.
- Follow the prompts to confirm cancellation.
If you purchased through Amazon:
- Go to the Amazon website and sign in.
- Navigate to your Account settings.
- Find Your Memberships and Subscriptions.
- Locate your Shudder subscription and select Manage subscription.
- Click on Cancel Subscription and follow the instructions to confirm.
If you purchased through Roku:
- Press the Home button on your Roku remote.
- Scroll down and select Streaming Channels.
- Select My Channels.
- Highlight your Shudder channel and press the * button on your remote.
- Select Manage subscription.
- Choose Cancel subscription and confirm your decision.
If you purchased through Samsung:
- Open the Samsung app store.
- Navigate to your account and find your subscriptions.
- Select your Shudder subscription.
- Follow the prompts to cancel your subscription.
If you don't remember how you subscribed:
- Check your bank statements for any charges from Shudder or related services.
- Visit shudder.com and try logging in to see billing information.
- If you still cannot determine your subscription method, contact Shudder support for assistance.
Tips & Tricks for Canceling Shudder
- Always try to cancel on a desktop browser rather than the app — many users report the cancel option is hidden or missing in the app.
- Use incognito or private browsing mode if the website redirects you to the app when trying to cancel on mobile.
- Email support@shudder.com directly with a firm cancellation request if the website options fail, and keep a copy of your cancellation email as proof.
- Call Shudder customer service at 855-744-1217 during business hours for direct assistance if emails don’t work.
- Send a clear, concise message stating you want to cancel immediately and expect confirmation.
- If ignored, escalate by emailing multiple times and reply to newsletters or other Shudder emails with cancellation demands.
- Use social media channels like Twitter or Facebook to publicly request cancellation; sometimes this prompts faster action.
- Uninstall the app when cancelling to avoid being redirected back to it instead of the website.
- Time your cancellation request a few days before your billing date to avoid being charged for the next cycle.
- Remain polite but firm in communications to increase the chance of success without antagonizing customer service.
Shudder Customer Service Info
If you need assistance, here's how you can get in touch with Shudder's support team.
Cancel Shudder Script
Script
Copy
Hello,
I hope this message finds you well. I am writing to request the cancellation of my Shudder subscription. Due to personal financial reasons, I need to reduce my monthly expenses and unfortunately, I cannot continue with my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and for the content you provide.
Best regards,
Frequently Asked Questions
Shudder subscriptions automatically renew on a recurring basis and you can cancel at any time to stop future billing. Upon cancellation, you will retain access to Shudder through the end of your current paid subscription period, with no partial refunds provided. Cancellation procedures depend on where you subscribed, such as Shudder's website or third-party platforms like Apple, Amazon, Google Play, Roku, or Samsung.
If you signed up for Shudder directly on their website, you will need to log in with your password to cancel your subscription. There are no phone or unauthenticated chat support options that allow cancellation without signing in. If you have forgotten your password, you can reset it easily by going to this link: https://www.shudder.com/forgot-password. Just enter your email associated with the account, and you'll receive a password reset link valid for one hour to regain access and proceed with cancellation.
- Being charged after cancellation: Many customers report being billed even after they have canceled their subscriptions.
- Difficulty with cancellation process: Users frequently describe the cancellation process as difficult or impossible, causing frustration.
- Unauthorized charges: Complaints about being charged for yearly subscriptions without consent, especially after free trials through other platforms like Amazon Prime.
- Duplicate charges: Issues with managing multiple accounts leading to multiple or duplicate charges.
- Poor customer service: Lack of response to billing issues and difficulties in obtaining refunds.
- Automatic conversion from free trials: Some users report automatic conversion of free trials to paid subscriptions without explicit consent.
- Technical issues with app or device: Frustrations with cancellation specifically on devices like Samsung TV or issues within the Shudder app.
- Dissatisfaction with content quality: Some users find the content limited or not meeting their expectations, leading to cancellations.
- Streaming/Buffering problems: Technical performance issues such as buffering also contribute to users canceling their subscriptions.
Shudder subscription can typically be cancelled at any time without contracts, lock-ins, or early cancellation fees. However, a key pain point is that simply deleting the app does not cancel your subscription; you must complete the cancellation process through the original platform where you subscribed (e.g., Shudder website, Apple, Google Play, Amazon, Roku). Be cautious to confirm cancellation properly to avoid unexpected charges or automatic renewals, as some users have complained about difficulties or confusion in cancelling through certain platforms.
Before cancelling your Shudder subscription, know that once cancelled, you will lose access to all of Shudder's exclusive horror and thriller content immediately after your current billing period ends. If you signed up via mobile apps, uninstalling the app alone doesn't cancel your subscription—you need to cancel through the platform where you subscribed (e.g., website, Roku, Amazon). Shudder offers refunds only if requested within 2 days for monthly or 7 days for annual subscriptions. Also, be aware that cancelling cannot be done via email or phone and must be completed through the appropriate service or website to avoid continued charges.
- Email address and password for your Shudder account (if cancelling via website).
- Original platform of subscription (Shudder website, Apple, Google Play, Amazon, Roku, Samsung, etc.).
- Access to relevant account for third-party billing platforms such as Apple ID, Google Play account, Amazon account, or Roku account.
- If cancelling through Apple: Know which Apple ID is billed for the subscription; access to "Settings > Subscriptions" on device; or know receipt email address if you're unsure of the account.
- If cancelling through Google Play: Access your Google account used for the subscription and open "Subscriptions" in Google Play Store.
- If cancelling through Amazon: Access your Amazon account, navigate to "Memberships & Subscriptions" or "Channels."
- If cancelling through Roku or Samsung: Access your Roku or Samsung account and their subscription management sections.
- Knowledge of account login details for the method used to subscribe (helpful if you've forgotten which method you used).
- Ability to confirm cancellation via follow-up prompt or confirmation button.
We've actually written a step by step guide on how to get a refund from Shudder. Check it out!
The Easiest Way to Cancel Shudder
If you’re frustrated trying to cancel your subscription, membership, or bill from Shudder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Shudder?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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