Can I Cancel Smiled Direct Club at Any Time?

Be cautious, as SmileDirectClub may employ tactics like requiring a notice period or automatically renewing subscriptions, which can complicate cancellation. Always check for any early cancellation fees or specific terms in your agreement that might lock you in for a certain duration. It's crucial to review the fine print to avoid unexpected charges.

Why Do People Cancel Smiled Direct Club?

Unsatisfactory results from treatmentPoor customer service experiencesHigh costs not aligned with expectationsComplications or discomfort during treatmentDifficulty with product use or maintenanceFinancial constraints leading to budget cutsLack of communication from the companyChange in personal circumstances, such as relocationDesire for in-person care instead of remote treatmentComparing alternatives that offer better valueNegative reviews from othersFailure to meet timelines promised

What Information Do I Need to Cancel Smiled Direct Club?

Account numberEmail address associated with the accountFull nameBilling addressPhone numberLast payment dateReason for cancellationConfirmation of cancellation request

What Should I Know Before Cancelling Smiled Direct Club?

Before cancelling your SmileDirectClub subscription, be aware that you will lose access to ongoing support from dental professionals, which can be crucial for addressing any concerns about your treatment. Additionally, your payment plan may have final costs or fees that could apply upon cancellation, so check your agreement for details. Remember that cancelling could also mean you won't receive your remaining aligners or retainer, which may affect your treatment progress.

What is Smiled Direct Club's Cancellation Policy?

Smile Direct Club allows members to cancel their subscription at any time without penalty. However, any payments made prior to cancellation are non-refundable, and members must follow specific instructions for returning any unused materials or aligners.

Do I Need My Smiled Direct Club Password to Cancel?

To cancel your Smile Direct Club subscription, you will need to access your account, which requires your password. If you’ve forgotten your password, you can reset it using this link: [Reset Password](https://smileddc.com/password-reset). Alternatively, you can contact their customer support for assistance if you have issues with your account.

For Business

Get Chargeback

Home Chargeback for Business

Get Chargeback

How To Cancel Your Smiled Direct Club Subscription (2026)

Bella Khan, Subscription Cancellation Expert

Published February 24, 2026

Last updated on February 24, 2026

5 min read

Difficulty

12345678910

Easy Medium Very Hard

Canceling a subscription to Smile Direct Club requires navigating their customer service options, which can involve waiting for responses. Additionally, users may face difficulties if they do not have all their account information readily available.

Estimated Time

On average, it takes 00 30 minutes to cancel a Smiled Direct Club subscription.

How to Contact Smiled Direct Club

If you need assistance, here's how you can get in touch with Smiled Direct Club's support team.

Phone

The phone is not available.

The email is not available.

Site

The site is not available.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

What People Say About Smiled Direct Club

0 reviews

Have you used Smiled Direct Club? Share your
experience by leaving a review.

Smiled Direct Club Refund Policy

Loading pricing information...

Frequently Asked Questions

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Smiled Direct Club subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Smiled Direct Club account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Smiled Direct Club online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.