Soapy Joe's Car Wash offers unlimited car wash memberships that you can pay for monthly or annually. They have different plans like Classic Joe, Super Joe, and Magic Joe, each with varying wash features including washing, waxing, and air fresheners. When you sign up, your credit card is charged automatically every month on the same day, and you can cancel anytime online with at least seven days' notice to stop further billing. They also provide a special fleet cleaning program tailored for businesses with multiple vehicles.
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The cancellation requires visiting a specific website page or mailing a physical address and must be done at least 7 days prior to the billing date, making it somewhat inconvenient and slow but not overly difficult.
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How to Cancel Soapy Joe's Car Wash: Step by Step
If you purchased through SoapyJoe's Car Wash website:
- Visit the cancellation page at soapyjoescarwash.com/membership-update/.
- Fill out the cancellation form provided on the page.
- Submit the form.
- If you prefer to cancel by mail, send a written cancellation request to:
- 11465 Woodside Ave.,
- Santee, CA 92071
- Ensure you cancel at least seven (7) days prior to your billing date to avoid further charges.
Tips & Tricks for Canceling Soapy Joe's Car Wash
- Call Soapy Joe's customer service at (855) 762-7956 for quickest cancellation, typically handled in a brief phone call.
- Have your FastPass number ready (found on your windshield sticker) to speed up account identification during cancellation.
- If no FastPass, provide full personal and vehicle details including name, vehicle year/make/model, phone on account, and partial card info when contacting by email or phone.
- Send cancellation requests at least 7 days before your billing cycle to ensure no further charges, as partial period refunds generally aren't given.
- Use clear and firm language when cancelling, stating that you want to end your membership immediately to avoid automatic renewal.
- Save copies of all cancellation confirmations and communications in case of billing disputes.
- If initially refused or billed after cancellation, escalate by threatening a bank dispute or chargeback, which has prompted prompt refunds.
- Avoid accepting any retention offers
- Check spam and email folders thoroughly to ensure you see any correspondence about cancellations or changes.
- Consider disputing charges directly with your credit card issuer if Soapy Joe's fails to honor cancellations and refunds.
Soapy Joe's Car Wash Customer Service Info
If you need assistance, here's how you can get in touch with Soapy Joe's Car Wash's support team.
Cancel Soapy Joe's Car Wash Script
Script
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Hello Soapy Joe's Team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription to your car wash services. Due to recent changes in my personal circumstances, I find it necessary to reevaluate my expenses, and unfortunately, I can no longer continue with my membership.
I appreciate the quality of service provided and would be grateful if you could process this cancellation at your earliest convenience. Please let me know if you need any further information to complete this request.
Thank you for your understanding.
Frequently Asked Questions
Soapy Joe's Car Wash allows you to cancel your monthly membership at any time with no obligations, provided you notify them at least 7 days before your billing date. Annual memberships are final sales and cannot be canceled, but the account may be transferred to another vehicle. Cancellations can be made via the cancel link on the Manage Account page.
You do not appear to need your password to cancel your Soapy Joe's Car Wash subscription. Cancellation can be done online by visiting https://soapyjoescarwash.com/membership-update/ or by mailing a cancellation request. There is no mention of requiring a password, but make sure to cancel at least seven days before your billing date to avoid further charges. If any login is needed, it might be via a FastPass number, but the site does not explicitly require a password for cancellation.
- Payment processing issues where subscription payments did not get processed leading to membership cancellations.
- Lack of communication about payment problems or cancellations from Soapy Joe’s.
- Difficulty canceling memberships even after multiple attempts and contacting customer service.
- Continued billing after customers have canceled memberships.
- Denied refunds despite not using services after charges were made.
- Unclear or hidden policies about cancellations and refunds, including non-refundable membership conditions.
- Unresponsive or poor customer service related to cancellation and refund requests.
- Unauthorized or repeated charges with lack of receipts and unclear billing practices.
- Billing increases without notification to customers.
- Vehicle damage during washes with denial of compensation or responsibility acceptance.
- Promotions or billing adjustments promised but not honored.
- Membership cancellations due to closures for repairs leading customers to cancel.
Soapy Joe's Car Wash allows you to cancel your membership at any time with a 7-day written notice prior to the next billing date. There are no long-term contracts, early cancellation fees, or lock-ins, but you must make sure to notify them at least a week before your next billing to avoid being charged for the next month. The cancellation process is straightforward, usually taking only a few minutes online or through customer service.
Before canceling your Soapy Joe's Car Wash membership, know that you will lose access to unlimited car washes included with your subscription. Cancellation requires visiting the Account Management page on their website, and the process takes only 2-3 minutes. You must have your FastPass number handy to locate your account, and it's important to cancel at least 7 days before your billing date to avoid being charged for the next period. For any help, their Customer Experience Team is reachable via email or phone.
- FastPass number (located on the windshield sticker)
- Email address (for online cancellation form)
- Completion of CAPTCHA (for online cancellation form)
- Wash Club number (may be required as account reference)
- Mailing address for written cancellations: 11465 Woodside Ave., Santee, CA 92071
- Submission at least 7 days before billing date to avoid further charges
We've actually written a step by step guide on how to get a refund from Soapy Joe's Car Wash. Check it out!
The Easiest Way to Cancel Soapy Joe's Car Wash
If you’re frustrated trying to cancel your subscription, membership, or bill from Soapy Joe's Car Wash—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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