Can I Cancel SoftBank at Any Time?

SoftBank's subscription cancellation has some landmines to be aware of, notably an 8-day cancellation window after purchase where you can cancel but must return devices (except trade-ins) and pay prorated or full usage fees. Two-year contracts usually auto-renew, and canceling outside the renewal month often incurs cancellation fees especially if discounts were received on devices. Also, canceling related services or outside the 8-day window can lead to additional penalty fees or contract lock-ins, so you typically cannot cancel at any time without potential charges.

Why Do People Cancel SoftBank?

Must be physically present at a SoftBank store to cancel service; remote cancellation is not allowed.Immediate service cut-off upon cancellation, causing inconvenience.Cancellation fee of ¥9,975 if canceling outside of the specified contract period.Payment complications if credit card name does not match account holder or if bank accounts are closed.Poor and unfriendly customer service especially reported at the Narita SoftBank store.Difficulty in advance cancellation or payment arrangements, especially when trying to cancel prior to leaving Japan.All cancellation forms must be filled out in person and by the customer themselves.No invoices sent abroad, making overseas payment challenging.Customers may be blacklisted for failure to pay cancellation fees.Problems with changing payment methods after leaving or during the cancellation process.Early termination fee considered inconvenient by many users.

What Information Do I Need to Cancel SoftBank?

Valid identification document (original required): Driver's license Residence card or Japanese passport with address Individual Number Card (My Number Card) Other government-issued ID (see SoftBank for full list) USIM card currently in use Account login credentials (My SoftBank ID and password) if cancelling online Contract or mobile phone number associated with the account Payment of outstanding charges and, if applicable, early termination (cancellation) fee (often ¥9,500 when canceling a 2-year contract prematurely) For proxy cancellations: Original signed authorization letter (委任状) from contract holder Proxy’s valid identification document (original) If family: documentation proving relationship (e.g., certificate of residence, health insurance card, family register extract) For minors: Legal guardian's consent form and identification For business contracts: Corporate seal or signature Business ID or employee ID Proof of company registration or seal certificate (issued within 3 months) Return of device and accessories, if required (especially within cooling-off period) Written notice with contract/phone details and cancellation intent (for mail-in or cooling-off period cancellations) Name of seller and date of contract/application (for cooling-off period cancellation)

What Should I Know Before Cancelling SoftBank?

Before cancelling a SoftBank subscription, membership, or bill, be aware that you may incur contract cancellation fees or penalties, especially if cancelling outside the contract renewal month. You will lose access to all services covered by your contract, including flat-rate data services, optional services, and any specific content tied to subscriptions such as Filtering Services. If you received discounts on device prices, cancelling may trigger fees related to those discounts. Additionally, any remaining device fees or usage fees up to the cancellation date may still be charged. Note that there is an 8-day cooling-off period allowing cancellation without penalty, but you must return any devices and be aware that certain contract statuses may not be restored if porting numbers (MNP).

What is SoftBank's Cancellation Policy?

SoftBank's cancellation policy requires customers to request contract cancellation at SoftBank shops or online centers. Cancellation fees may apply if customers received device price discounts or are within a two-year contract period, which automatically renews unless canceled during the renewal month. Customers must pay basic fees up to the cancellation month (sometimes pro-rated), fees for data or optional services, and any remaining device fees. There is an 8-day cooling-off period allowing cancellation with usage fees charged and device return required under certain conditions.

Do I Need My SoftBank Password to Cancel?

To cancel your SoftBank subscription, you need to log in to "My SoftBank" with your password to proceed with the cancellation online. If you prefer, you can also cancel in person at a SoftBank shop with your ID and SIM card. If you have forgotten your password, you can reset it at this URL: https://www.softbank.jp/support/faq/view/10849. So yes, your password is necessary for online cancellation but there are alternative options through physical store visits.

Can I Get a Refund from SoftBank?

We've actually written a step by step guide on how to get a refund from SoftBank. Check it out!

How to Cancel Your SoftBank Subscription (2026)

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SoftBank allows online cancellation of subscriptions via their My SoftBank portal, which simplifies the process but may require navigating Japanese-only pages. There are potential cancellation fees and timing considerations related to contract terms that can add complexity.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your SoftBank subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your SoftBank account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel SoftBank online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

SoftBank May Show Up On Your Statement As:

SB Payment SoftBank Mobile SoftBank Corp SoftBank Billing SoftBank Payment SoftBank.jp SB Payment Service SoftBank Online SoftBank Store

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