1 - Visit the PlayStation Store website or launch the PlayStation app on your console.
2 - Log in to your account using your Sony ID and password.
3 - Select your profile icon, then go to Account Settings.
4 - Navigate to Subscription Management.
5 - Select the subscription that you want to cancel.
6 - Choose Turn Off Automatic Renewal or Cancel Subscription.
7 - Follow the prompts to confirm your cancellation.
How to Cancel Sony on a web browser
1 - Go to the Sony Account Management page.
2 - Log into your account.
3 - Select Services List.
4 - Find the service subscription you want to cancel.
5 - Click on Manage next to the subscription.
6 - Select Cancel Subscription.
7 - Confirm the cancellation when prompted.
How to Cancel Sony on Google Play
1 - Open the Google Play Store app on your device.
2 - Tap the menu icon (three horizontal lines) in the upper left corner.
3 - Select Subscriptions.
4 - Find the Sony subscription you wish to cancel.
5 - Tap on it, then select Cancel Subscription.
6 - Follow the prompts to complete the cancellation.
How to Cancel Sony on Apple App Store
1 - Open the Settings app on your iPhone or iPad.
2 - Tap on your name at the top of the screen.
3 - Select Subscriptions.
4 - Locate the Sony subscription you want to cancel.
5 - Tap on it, then select Cancel Subscription.
6 - Confirm cancellation when prompted.
How to Cancel Sony on PayPal
1 - Log into your PayPal account.
2 - Go to Settings (gear icon).
3 - Select Payments and then choose Manage Automatic Payments.
4 - Find the Sony subscription in the list of automatic payments.
5 - Click on it to view details.
6 - Choose Cancel to stop future payments.
7 - Confirm your cancellation.
Sony is a global entertainment company that offers a variety of services, including gaming, music, and movies. Through platforms like PlayStation Plus and Sony Music, they provide subscriptions that give you access to online gaming, exclusive content, and streaming music. If you've signed up for any of these, you might see regular bills from them for your subscription services.
Canceling a subscription can be somewhat convoluted due to the varying processes across different Sony services. Users may encounter multiple steps and potential barriers, such as account verification and unsatisfactory cancellation options.
Estimated Time
On average, it takes 30 minutes0030 minutes to cancel a Sony subscription.
How to Contact Sony
If you need assistance, here's how you can get in touch with Sony's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a Sony Refund
Be polite and clear: Start with a friendly tone when contacting customer service.
Use specific cancellation language: Clearly state you want to cancel your subscription.
Pick the right time: Call during off-peak hours (early mornings or late evenings) for quicker service.
Request to speak to a supervisor: If you encounter resistance, ask to escalate the issue to a higher level.
Prepare your account details: Have your account information ready to streamline the process.
Document everything: Keep a record of conversations, including date and time, for future reference.
Check for hidden cancellation options: Browse through account settings or help articles; sometimes cancellations are easier online.
Leverage social media: Post on Sony's official channels describing your issue; public visibility can prompt quicker resolution.
Invoke a lesser-known policy: Mention any specific policies or consumer rights that may apply to your situation to assert your position.
Be persistent: If initially denied, follow up and reiterate your request; persistence can pay off.
Why Do People Request Refunds from Sony
High costs - Subscription fees are too expensive.
Lack of usage - Rarely use the service or products.
Service dissatisfaction - Poor customer service experiences.
Content selection - Limited game or movie offerings.
Compatibility issues - Problems with device compatibility.
Technical issues - Frequent bugs or system crashes.
Better alternatives - Found a more attractive service or product elsewhere.
Personal financial reasons - Need to cut back on expenses.
Change in interests - Shift in entertainment preferences.
Marketplace changes - Price increases without added value.
Sony Refund Script
Script
Copy
Dear Sony, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Sony
0
0 reviews
Have you used Sony? Share your experience by leaving a review.
Sony Refund Policy
Sony's membership and subscription cancellation policy allows users to cancel their subscriptions at any time through their account settings. Changes take effect at the end of the current billing cycle, and users will continue to have access to services until that period ends. Certain conditions may apply, so it's advisable to review specific subscription details for any potential fees or requirements.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Sony Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Sony—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Be cautious, as Sony may employ tactics like requiring you to navigate through multiple layers in your account settings to cancel a subscription, making the process cumbersome. Additionally, check for any auto-renewal clauses in the terms, as well as any potential early-cancellation fees that can catch you off guard. Always be aware of the specific cancellation policy for each service, as these can vary significantly.
High costs - Subscription fees are too expensive.
Lack of usage - Rarely use the service or products.
Service dissatisfaction - Poor customer service experiences.
Content selection - Limited game or movie offerings.
Compatibility issues - Problems with device compatibility.
Technical issues - Frequent bugs or system crashes.
Better alternatives - Found a more attractive service or product elsewhere.
Personal financial reasons - Need to cut back on expenses.
Change in interests - Shift in entertainment preferences.
Marketplace changes - Price increases without added value.
Account email address associated with the subscription
Password or login credentials for the account
Subscription plan details (e.g., PlayStation Plus, Sony Music, etc.)
Order number or transaction ID
Billing information (last four digits of the payment method used)
Date of subscription initiation
Reason for cancellation (if required)
Device type (if applicable, e.g., PS4, PS5, etc.)
Access to confirmation emails or receipts
Customer support contact information (if needed for assistance)
Before cancelling your Sony subscription, it's important to know that you will lose access to exclusive content, games, or features specific to the service, such as PlayStation Plus benefits or premium movie rentals. Additionally, check if there's a billing cycle that may affect your cancellation date, as you might still be charged for the ongoing period. Keep in mind that any remaining credits or gift card balances may also be forfeited upon cancellation. Finally, consider any ongoing promotions or discounts that could impact your overall experience if you decide to re-subscribe in the future.
Sony's membership and subscription cancellation policy allows users to cancel their subscriptions at any time through their account settings. Changes take effect at the end of the current billing cycle, and users will continue to have access to services until that period ends. Certain conditions may apply, so it's advisable to review specific subscription details for any potential fees or requirements.
To cancel your subscription on Sony (sony.com), you will need to log into your account, which requires your password. If you've forgotten your password, you can easily reset it by visiting this link: [Reset Password](https://www.sony.com/username-recovery). It's important to have your password ready to ensure a smooth cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Sony subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Sony account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Sony online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Sony Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)