Spokeo is a service that helps you find info about people through searches by name, phone, email, or address. With a subscription, you get detailed results like phone numbers, emails, social media profiles, and even info about residents and property value. They offer membership plans that are prepaid monthly, quarterly, semi-annually, or annually, and these plans automatically renew unless canceled. If you're seeing a charge from Spokeo, it's likely from a subscription or a single report purchase, which you can cancel anytime but won't get refunded for the current period.
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The cancellation process on Spokeo is straightforward: users log into their account, navigate to the cancellation page or Manage Account section, and confirm cancellation. The site describes it as easy, with no indication of delays or complexity, and customer support is available if needed.
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How to Cancel Spokeo: Step by Step
If you purchased through Spokeo.com:
- Log in to your Spokeo account on the official website.
- Go to Account Settings.
- Select Manage Subscription.
- Click on Cancel Subscription.
- Confirm your cancellation and check for a confirmation email.
If you purchased through Email:
- Compose an email to support@spokeo.com.
- Use the subject line: Request to Cancel My Subscription.
- Include your full name, registered email, and the last four digits of your payment method.
- A brief message requesting cancellation of your subscription.
- Request confirmation of your cancellation.
If you purchased through Phone:
- Call +1-917-732-2141 for immediate assistance.
- Have your account details ready.
- Request cancellation of your subscription.
- Document the interaction for your records.
Tips & Tricks for Canceling Spokeo
- Cancel during the free trial period to avoid automatic monthly billing.
- Use PayPal to cancel subscription if you paid via PayPal: go to PayPal Activity, find the Spokeo charge, and cancel the subscription there to stop future payments.
- Contact Spokeo immediately via phone (888-271-4559) or email (customercare@spokeo.com) to request a refund, but expect boilerplate responses and a 10-14 day investigation wait period.
- File a dispute with PayPal for fast resolution; disputes can be resolved within 24 hours and may result in a refund.
- Flag charges with your credit card company if PayPal dispute is not an option, which can reverse the charge and shift dispute handling to Spokeo.
- Write a review and file a Better Business Bureau claim to document your experience, which might pressure the company but may not guarantee resolution.
- Recover login information if forgotten by using the email linked to the account before attempting cancellation.
- Prepare for long wait times and possible frustration when calling Spokeo customer service, as they do not have direct access to cancel subscriptions without account credentials.
- Use firm, clear language when escalating your refund request (e.g., "I am disputing this unauthorized charge and expect a refund immediately").
- Keep alerts on your payment method to monitor any unauthorized future charges post-cancellation.
Spokeo Customer Service Info
If you need assistance, here's how you can get in touch with Spokeo's support team.
Cancel Spokeo Script
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Dear Spokeo Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I have found that I no longer need the service at this time. I appreciate the value it provided, but my current circumstances no longer allow for the continued expense.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
Spokeo allows you to cancel or pause your membership at any time through your account's cancellation page. Upon cancellation, your membership will not auto-renew, and you will receive a confirmation email. While paused, your membership access is suspended and you won’t be billed during that period.
To cancel your Spokeo subscription, you do need to have your password as part of the account information required for cancellation, whether you do it online or by phone. Phone cancellation is possible by calling 1-877-913-3088 and providing your account details including your password. For online cancellation, you must log in with your email address and password at https://www.spokeo.com/ and follow the steps to cancel your subscription. If you don't remember your password, you can reset it here: https://www.spokeo.com/reset-password.
- Completed Your Search - Found the information you needed
- Cost Concerns - Want to avoid recurring membership fees
- Privacy Reasons - Prefer not to use people search services
- Unsatisfactory Results - Didn't get the expected information
- Alternative Services - Found better options elsewhere
Spokeo requires that cancellations of trial memberships be made before 11:59 PM PT on the last day of the trial to avoid charges, and canceling the trial early forfeits the remainder of the trial. For paid membership plans, all sales are final, plans are prepaid, non-refundable, and access continues until the end of the paid period after cancellation. There are no refunds or prorated charges for early cancellation, and plans will auto-renew unless canceled in time. So, while you can cancel anytime, you should be aware of no refunds and strict trial cancellation deadlines to avoid unwanted charges.
Before canceling your Spokeo subscription, know that you will lose access to all membership features including the ability to search people by name, email, phone number, and address. You will also lose any remaining search credits and the ability to access reports through Spokeo. It is important to use all your search credits and download any reports as PDFs for offline access before canceling. Additionally, you will receive a confirmation email after cancellation and your membership will simply stop auto-renewing. Consider pausing your membership as an alternative, which allows you to avoid billing while retaining future access to the service.
- Login credentials (email address and password used to access your Spokeo account)
- Full name associated with the account
- Registered email address on file with Spokeo
- Last four digits of payment method (if cancelling via email or phone)
- Account details (such as account ID, if required when calling by phone)
- Confirmation of cancellation (check for a confirmation email following cancellation)
We've actually written a step by step guide on how to get a refund from Spokeo. Check it out!
The Easiest Way to Cancel Spokeo
If you’re frustrated trying to cancel your subscription, membership, or bill from Spokeo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Spokeo?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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