Streamlabs offers tools and apps mainly for content creators to improve their live streaming experience. They have a subscription called Streamlabs Ultra, which gives access to premium features for streaming, editing, branding, and more all in one. There's also a Streamlabs PRO membership for $5.99/month that unlocks special effects and gifs to personalize your alerts during streams. If you see a charge from Streamlabs, it’s likely for one of these subscriptions that provide extra tools to enhance streaming and content creation.
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Cancellation involves several steps including navigating membership pages, confirming cancellation, and acknowledging loss of features. The process is clear but requires multiple confirmations which adds some difficulty, though it's not overly complex or time-consuming.
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minutes to cancel a Streamlabs subscription.
How to Cancel Streamlabs: Step by Step
If you purchased through Streamlabs Ultra:
- Navigate to your Memberships Page.
- Click on Cancel Membership on the far right.
- Provide a reason for canceling from the provided options or in the Other field.
- Click the Continue Canceling button.
- Review the information regarding the loss of features and All Stars Ranking.
- Click the checkbox to acknowledge understanding of losing access to Ultra features and then click Continue Canceling to confirm.
- You will see a Success! screen confirming the cancellation, along with details on when Ultra benefits will end.
- Alternatively, navigate to your Streamlabs Account page.
- Click Your Plan at the top navigation bar.
- Click Cancel Plan, and then Cancel Ultra.
- Mark the checkbox to acknowledge losing access to Ultra features and click Confirm.
- Your account page will then show that the plan has been canceled.
If you purchased through Console:
- Navigate to your billing section.
- Find the Subscription plan.
- Click Cancel Plan.
If you purchased through Cross Clip:
- Log in to Cross Clip with the account that you purchased your subscription on.
- Click on your Profile Picture at the top right of the page > My Account.
- Click Subscription and then press Cancel.
- You will see a confirmation screen showing how long you have left to use your benefits.
If you purchased through Video Editor:
- Navigate to your Settings page.
- Click Payment Info.
- Click Cancel Subscription.
- A confirmation screen will appear confirming the cancellation.
If you purchased through Streamlabs Pro:
- Sign in to your Pro account.
- Click the top right dropdown, then click Memberships.
- You can manage your Pro subscription here and cancel.
- If you're on a tip page, login & click on the top right dropdown, then click Pro Settings.
- Click on here to cancel your subscription.
Tips & Tricks for Canceling Streamlabs
- Cancel early and double/triple-check that cancellation went through on Streamlabs Dashboard.
- Log in to the Streamlabs Dashboard to access the subscription cancellation page directly (https://streamlabs.com/dashboard/#/membership).
- Expect confusing navigation with misleading screens and buttons designed to dissuade cancellation; watch for small, less obvious text buttons like "Click to continue" to proceed.
- Cancel within first hour of purchase or renewal to have any chance at a refund; after that, refund chances drop significantly or become impossible.
- Submit support tickets persistently via https://support.streamlabs.com/hc/en-us/requests/new if cancellation or refund is not processed.
- Use firm but polite language specifying purchase date, reason for refund or cancellation, and emphasize unused paid features or accidental renewal.
- Follow up promptly after support requests and keep detailed records of communication.
- If paying via Apple or Google, use their refund request systems like reportaproblem.apple.com or Google Play's order history refund option.
- Disable Pro subscription option in Donation settings ('Allow Pro Viewers') to avoid accidental sign-ups.
- Escalate publicly by expressing dissatisfaction on forums, Reddit, Better Business Bureau, or Twitter if ignored.
- Track renewal timing closely because Streamlabs may not send specific renewal email alerts.
- Be aware of “dark patterns” such as subscription charges hidden in lighter font or misleading prompts during checkout designed to cause accidental subscriptions and complicate cancellations.
- Consider third-party disputes or chargebacks with credit card companies or PayPal if internal escalation fails.
Streamlabs Customer Service Info
If you need assistance, here's how you can get in touch with Streamlabs's support team.
Cancel Streamlabs Script
Script
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Hello Streamlabs Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to a change in my streaming needs. I appreciate the service provided, but I no longer require the membership at this time.
Please confirm the termination of my subscription and any final billing details. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Streamlabs allows users to cancel their Ultra membership by navigating to the Memberships page on their account, selecting Cancel Membership, and confirming the cancellation through a few prompts that explain the features they will lose. Alternatively, cancellations can be made via the Account page by selecting Your Plan, clicking Cancel Plan, confirming understanding of feature loss, and confirming the cancellation. The user will see a confirmation screen with the cancellation date and remaining features on the free plan.
To cancel your subscription on Streamlabs, you need to log into your Streamlabs account, which requires your password for authentication. Once logged in, you can navigate to the Memberships page or Account page to cancel your Ultra subscription. If you have forgotten your password, you can reset it at https://streamlabs.com/reset_password. There is no indication that cancellations can be done without logging in, so having your password is necessary to manage your subscription.
- Being secretly signed up for paid Streamlabs Pro subscriptions without user consent or knowledge.
- Unexpected monthly charges appearing on bank or PayPal statements.
- No clear notification or email confirmation of subscription renewal or enrollment.
- Difficulty cancelling subscriptions, sometimes only possible within a short window (e.g., 1 hour or 72 hours).
- Customer service unresponsiveness or refusal to process refunds after the refund window.
- Subscriptions auto-renewing without explicit consent and users being charged despite cancellation attempts.
- Charges continuing after cancellation requests have been made.
- Frustration with convoluted cancellation processes and attempts to upsell during cancellation.
- Lack of transparency about subscription terms and billing practices.
- Perception of "shady" or "predatory" business practices by Streamlabs regarding subscription management.
- Being charged multiple times for subscriptions or services they no longer want.
- No visible active subscription on user dashboards despite recurring charges.
- Limited refund policy causing customers to feel stuck with unwanted subscriptions.
- Automatic enrollment defaulting users into paid subscriptions when donating or signing up for free services.
Streamlabs allows you to cancel your subscription at any time, but your subscription will remain active until the end of the current billing period, meaning you won't get immediate access termination or pro-rated refunds in most cases. Refunds are only available if you request within a refund window (14 days for Streamlabs Pro, 7 days for other paid services) and haven't used any paid features. Be aware that switching from a monthly to an annual subscription is non-refundable and billed pro-rated, and no early cancellation fees exist, but refunds can be denied for refund abuse or unethical conduct.
Before cancelling a Streamlabs subscription, membership, or bill, it's important to know that you will lose access to all the premium features included with the subscription, such as priority support, advanced tools, and exclusive overlays and themes. Specifically, if you cancel a Prime or Ultra subscription, you lose access to All Stars Ranking, points, and premium animated themes and overlays, reverting your account to the free Starter Plan features. The cancellation process will clearly show the date when these benefits end and which features you retain. Additionally, you should confirm your cancellation as the system requires acknowledgment that you will lose access to premium features across all Streamlabs products.
- Login credentials for your Streamlabs account (username/email and password)
- Access to the linked email address (for possible verification or confirmation)
- Access to your Memberships or Account page on Streamlabs
- Accurate identification of the subscription/membership plan you want to cancel
- A reason for cancellation (you may need to select or type a reason during cancellation)
- Acknowledgement of loss of Ultra benefits (you may need to tick a box confirming you understand your benefits will end)
- Confirmation of your cancellation request via buttons or prompts (such as 'Continue Canceling' or 'Confirm')
- Optional: ability to submit a support ticket if you encounter issues canceling online
We've actually written a step by step guide on how to get a refund from Streamlabs. Check it out!
The Easiest Way to Cancel Streamlabs
If you’re frustrated trying to cancel your subscription, membership, or bill from Streamlabs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Streamlabs?
Streamlabs.com, Streamlabs, Streamlabs donation, SL Donation, Tip to Streamlabs, Streamlabs payout
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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