Supercell is a game company that offers popular mobile games where players can make in-app purchases. These purchases can be for virtual currency, special game items, or passes that enhance the gaming experience. If you see a charge from Supercell, it’s usually because of one of these in-game purchases made through their official store or platforms like Google Play or the Apple App Store. Subscriptions or bills usually come from optional passes or packages to get extra game content or benefits.
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Canceling a Supercell subscription primarily depends on the platform where the subscription was purchased, typically through an app store like Apple App Store or Google Play. The process involves navigating to the subscription settings on the device and canceling there, which is straightforward but requires some user familiarity with the app store interface.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Supercell subscription.
How to Cancel Supercell: Step by Step
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find the Supercell subscription you want to cancel.
- Tap the subscription, then select Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the menu icon (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Find your Supercell subscription and select it.
- Tap Cancel Subscription.
If you purchased through a Supercell Game:
- Open the game associated with your subscription.
- Navigate to the Settings or Shop section.
- Look for the subscription management option.
- Select the subscription and choose Cancel.
If you need assistance, here's how you can get in touch with Supercell's support team.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a Supercell Refund
- Start cancellation early within the deletion timer—Supercell provides a 15-day window after the deletion request before it initiates full deletion; act fast within this time.
- Contact support repeatedly and patiently, emphasizing ownership proof with receipts, emails, and account details.
- Use the in-game support system repeatedly and try changing the in-game language to less common languages like Finnish or Portuguese to bypass automated responses and get a human agent.
- Escalate via multiple channels including in-game support, emails, and public Reddit posts or forums to pressure response.
- Be clear, respectful, and precise in your communication with support to build credibility.
- Switch to a different device or reinstall the app on another device to attempt account access workaround during deletion countdown.
- Wait for the timer to expire if cancellation fails, then resume using or switch accounts afterward.
- Prepare all evidence of account ownership to prove identity and make support escalation more effective.
- Expect slow or scarce responses—persistence is key to getting any traction from Supercell support.
- Avoid deleting account impulsively as cancellation after the timer has started is very difficult and often unsuccessful.
Why Do People Request Refunds from Supercell
- Technical problems preventing or unreasonably delaying delivery of purchased virtual items.
- Fraudulent payment transactions leading to refund requests.
- Unauthorized purchases, such as a family member making a purchase without permission.
- Dissatisfaction with the game or subscription, including change of interest or no longer playing the game.
- Server or connection issues causing poor gameplay experience.
- Financial reasons like wanting to reduce spending or cut costs.
- Accidental purchases where the purchase was made unintentionally.
- Disputes with charges raised through banks or card issuers.
- Non-receipt of purchased virtual goods due to system errors.
Supercell Refund Script
Script
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Dear Supercell, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Supercell Refund Policy
Supercell's purchase policy states that all purchases of virtual items are final and non-refundable except where required by applicable law, and once a purchase is made, you lose the right of withdrawal. Account termination, whether voluntary or involuntary, does not entitle users to refunds or compensation for unused virtual items. Supercell may also suspend or terminate accounts for various reasons including violations of terms, with no obligation for compensation. There is no specific subscription cancellation mention, implying management is through the platform's standard account and purchase controls.
The Easiest Way to Get a Supercell Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Supercell—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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