TDS offers high-speed fiber internet, TV with live channels and streaming apps, home phone service, and mobile service. They also provide Wi-Fi solutions to improve connectivity throughout your home and online security for your devices. If you're getting billed by them, it's likely for one or more of these subscription services. You can pay your bill online through their "My Account" system, or by other methods like bank payments or phone. They even offer a 30-day money-back guarantee if you're not happy with the service.
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The cancellation process requires calling TDS support and a security verification step, which adds some complexity but is straightforward once on the phone. The need to return equipment and wait for account updates adds additional time but does not increase difficulty significantly.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a TDS account subscription.
How to Cancel TDS account: Step by Step
If you purchased through TDS Telecom:
- Call TDS Telecom at 1-888-CALL-TDS (225-5837).
- You will need to veriif your identity; be prepared to provide personal information for verification.
- Inform the agent that you want to cancel your subscription.
- Understand your billing responsibility: you may be charged for the full billing period of your current cycle, even if you cancel.
- Return any equipment provided by TDS. You will receive an equipment return kit including a box and a pre-paid shipping label.
- For returning equipment, follow these steps:
- Place the equipment in the provided box.
- Apply the prepaid UPS shipping label.
- Drop off the box at an authorized UPS location.
- TDS must receive the return kit within 30 days of cancellation to avoid additional charges.
Tips & Tricks for Canceling TDS account
- Call multiple times and be persistent; cancellation might not be accepted immediately, sometimes requiring a waiting period or an "inactivity request" before final cancellation.
- Request everything in writing to protect yourself from unexpected fees or claims, especially regarding equipment returns.
- Be cautious when asked about equipment; the company may claim your equipment is old and charge high fees (up to $700) if not returned properly.
- Prepare for potential sales pitches or retention offers—deal politely but firmly state your intent to cancel to avoid them.
- Escalate if necessary, asking for supervisors or customer retention managers if initial reps are unhelpful or delay the cancellation.
- Time your cancellation calls for weekdays and business hours to improve chances of smoother processing and avoid delays.
- Double-check your account after cancellation attempts to ensure no further billing occurs.
- Use firm and clear language, such as "I am requesting immediate cancellation of my account and service as of today" to avoid ambiguity.
- Sometimes indirect methods like paying off final balance or initiating service suspension first can aid in completing the cancellation process quicker.
TDS account Customer Service Info
If you need assistance, here's how you can get in touch with TDS account's support team.
Cancel TDS account Script
Script
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Dear TDS Customer Service,
I hope this message finds you well. I would like to request the cancellation of my TDS subscription due to financial constraints that have recently affected my household. I have truly appreciated the services provided but must prioritize my budget at this time.
Please confirm the cancellation of my account at your earliest convenience and let me know if you require any further information from my side.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
TDS Telecom's cancellation policy requires customers to call 1-888-CALL-TDS to cancel services, with billing continuing until a disconnect request is received. Customers may be responsible for the full billing period of the current cycle, with no refunds or credits for early cancellation. Equipment must be returned within 30 days to avoid charges, and final payments can be made by mail, phone (with fee), or online (with fee).
To cancel your TDS Telecom (tdstelecom.com) subscription, you need to call their support line at 1-888-CALL-TDS (225-5837). For security reasons, they will verify your identity during the call, so you don't necessarily need your password to cancel by phone. However, if you need to reset your password for your TDS account, you can do so by clicking the "Forgot Your Password" link on the login page and following the reset instructions sent to your email. Here is the password reset URL: https://sso.tds.net/idp/startSSO.ping
- Service outages and unreliable connectivity: Frequent and prolonged outages causing dissatisfaction and loss of income.
- Failure to fulfill service promises: Delays in service start dates and equipment upgrades leading to frustration.
- Poor customer service and communication: Unfulfilled commitments, false promises, and delays in resolving issues.
- Billing complaints: Customers responsible for full billing periods despite early cancellation.
- Disputes over equipment return and related fees: Requirement to return equipment within a limited timeframe to avoid charges.
- Unresolved infrastructure issues: Example includes failure to bury cables creating hazards despite customer complaints.
- Feeling misled by promotional offers: Customers feeling deceived by refund or service promises that were not honored.
TDS Telecom often requires calling their customer service to cancel, and billing continues through the entire service period without refunds or pro-rated credits, even if you cancel mid-cycle. Some services have contracts with early termination fees, such as $50 for a 24-month TDS Fiber Internet agreement or a 12-month Remote PC subscription, and canceling parts of bundles can void promotional pricing. Users must also return equipment within 30 days after cancellation to avoid additional charges, making the cancellation process potentially costly and cumbersome.
Before cancelling your TDS subscription, be aware that you must call TDS at 1-888-CALL-TDS to request disconnection; otherwise, you will continue to be billed. Upon cancellation, you may lose access to the TDS online payment system and must return any TDS equipment within 30 days to avoid charges for unreturned equipment. You are responsible for charges for the full billing period, and refunds are generally not given if you cancel mid-period. Additionally, if you use TDS Backup Online, you have 90 days after cancellation to manually retrieve your data, after which access will be denied and data may be deleted permanently.
- Account number (found on your TDS bill)
- Registered email address (the one provided when ordering service)
- Registered phone number (the one provided when ordering service)
- Registration ID or PIN (used by TDS for account verification)
- Full name on the account
- Service address associated with the TDS account
- Reason for cancellation (sometimes requested by customer support)
- Preferred cancellation date (if you want the cancellation on a specific date)
We've actually written a step by step guide on how to get a refund from TDS account. Check it out!
The Easiest Way to Cancel TDS account
If you’re frustrated trying to cancel your subscription, membership, or bill from TDS account—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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