1 - Contact Tenorshare support team to cancel your subscription directly.
How to Cancel tenorshare on Google Play
1 - Open the Google Play Store on your device.
2 - Tap on the Menu icon and select Subscriptions.
3 - Select the subscription you wish to cancel.
4 - Tap on Cancel subscription and follow the on-screen prompts to confirm cancellation.
How to Cancel tenorshare on Apple App Store
1 - Open the Settings app on your device.
2 - Tap on your name at the top of the screen.
3 - Select Subscriptions.
4 - Find the Tenorshare subscription you want to cancel.
5 - Tap Cancel Subscription and confirm your choice.
Tenorshare offers a range of software products mainly focused on system repair, data transfer and recovery, utilities, and AI-powered PDF tools. They provide these products mostly via subscriptions that auto-renew, meaning you get billed regularly unless you cancel. If you're seeing billing from Tenorshare, it could be for any of their software subscriptions, which generally renew automatically unless you cancel them through their support team or the app store where you subscribed. It's important to cancel subscriptions before renewal to avoid charges, as payments already made are typically non-refundable.
The cancellation process is relatively straightforward if users cancel through Google Play or Apple Store, which allows direct subscription management with clear steps. However, for most other subscriptions, users must contact Tenorshare support, which might introduce slight delays and less convenience, but overall the process is not overly complicated or time-consuming.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a tenorshare subscription.
How to Contact tenorshare
If you need assistance, here's how you can get in touch with tenorshare's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
Tips and Tricks for Getting a tenorshare Refund
Cancel through the original payment platform (PayPal, MyCommerce, Paddle) rather than relying solely on Tenorshare support.
Use clear, firm language in emails or chats: state you want a full cancellation and refund if applicable, and mention you expect confirmation of cancellation by email.
Contact support repeatedly if needed, especially during weekdays when response times are faster (within 24-48 hours).
Keep detailed records of all communications including dates, times, and responses from Tenorshare support.
Escalate through payment providers or banks if the company ignores cancellation requests or continues billing after cancellation.
Uninstalling the software does not stop billing; cancellation must be through subscription management or payment platform.
Attempt cancellation a few days before subscription renewal to avoid auto-charges.
If denied refund, dispute charges through your bank or credit card provider.
Why Do People Request Refunds from tenorshare
Duplicate purchase of the same product within 48 hours.
Wrong product purchased, then buying the correct product.
Extra charges beyond the product price like additional service fees.
No registration code received within 24 hours after purchase despite payment and lack of support response.
Charged automatic subscription renewal fee despite canceled subscription, with proof of cancellation.
Technical issues unresolved after cooperating with support within 30 days of order.
Software not working as advertised, e.g., failing to repair files or recover data as promised.
Software performs incorrectly (e.g., converts files instead of repairing them).
Product did not deliver advertised features and deemed useless by customers.
Deceptive billing practices including sneak charges and unclear auto-renewal notifications.
Difficulty canceling subscriptions and refusal of refunds due to internal policy criteria.
Refusal to honor 30-day money-back guarantee despite product failures.
Poor customer support experience when requesting refunds and troubleshooting issues.
tenorshare Refund Script
Script
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Dear tenorshare, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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tenorshare Refund Policy
Tenorshare's subscription cancellation policy states that users can cancel their subscription by contacting the Tenorshare support team directly, or through the platform where the subscription was purchased (Google Play or Apple Store). Subscription fees are non-refundable once renewed, and uninstalling the app does not cancel the subscription. To avoid recurring charges, users should cancel their subscription before the next automatic renewal. Notification emails about renewal are sent by the payment platform.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a tenorshare Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from tenorshare—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Be aware that while you can typically cancel your Tenorshare subscription at any time by contacting their support team or managing your subscription through the platform where you purchased it (Google Play or Apple Store), payments are non-refundable once processed, including renewal fees. There are no explicit mentions of lock-ins or early cancellation fees, but Tenorshare uses automatic renewal that is non-refundable if charged, and uninstalling the app does not cancel the subscription itself. You must cancel before the renewal date to avoid being charged again, and cancellation may take up to 24-48 hours for response.
Duplicate purchase of the same product within 48 hours.
Wrong product purchased, then buying the correct product.
Extra charges beyond the product price like additional service fees.
No registration code received within 24 hours after purchase despite payment and lack of support response.
Charged automatic subscription renewal fee despite canceled subscription, with proof of cancellation.
Technical issues unresolved after cooperating with support within 30 days of order.
Software not working as advertised, e.g., failing to repair files or recover data as promised.
Software performs incorrectly (e.g., converts files instead of repairing them).
Product did not deliver advertised features and deemed useless by customers.
Deceptive billing practices including sneak charges and unclear auto-renewal notifications.
Difficulty canceling subscriptions and refusal of refunds due to internal policy criteria.
Refusal to honor 30-day money-back guarantee despite product failures.
Poor customer support experience when requesting refunds and troubleshooting issues.
Order number or ID (e.g., T1231231231231231231 or GPA.1234-1234-1234-12345 for Google Play)
Registered email address used for the purchase
Product or subscription name to identify what you want to cancel
Platform or payment provider used to purchase (e.g., MyCommerce, PayPal, Google Play, Apple Store)
Invoice or receipt (if available, especially if asked for proof of purchase)
Reason for cancellation (sometimes required, optional on some platforms)
Proof of any previous cancellation attempt (e.g., screenshot of email confirmation, if disputing renewal charges)
Method of payment (if clarification of the subscription is needed)
Full name (if requested to verify account identity)
Date of purchase or renewal (if you need to clarify which billing period or charge)
Before cancelling your Tenorshare subscription, it's important to know that any payments already made are non-refundable. Once cancelled, you will lose access to all subscription benefits and features immediately after the current subscription period ends. The cancellation cannot be undone, but you do have the option to re-subscribe later if needed. Additionally, to avoid unwanted charges, ensure you cancel before the subscription renews automatically. For some older payment partners like ShareIt, user benefits will be disabled permanently after a specific date, so stay updated if you're using such services.
Tenorshare's subscription cancellation policy states that users can cancel their subscription by contacting the Tenorshare support team directly, or through the platform where the subscription was purchased (Google Play or Apple Store). Subscription fees are non-refundable once renewed, and uninstalling the app does not cancel the subscription. To avoid recurring charges, users should cancel their subscription before the next automatic renewal. Notification emails about renewal are sent by the payment platform.
To cancel your Tenorshare subscription, you typically need to manage it through the platform where you purchased it, such as Google Play or the Apple Store, where no Tenorshare password is required for cancellation. If your order is directly with Tenorshare (order format T1231231231231231231 or similar), you will need to contact their support team to cancel. This process may require account authentication via the support channel, so having your password might be necessary if they ask for verification. If you need to reset your password for any account-related issue, you can do so here: https://www.tenorshare.com/reset-password.html. Contacting support appears to be the primary way to cancel direct subscriptions without a self-service portal for cancellation.
We've actually written a step by step guide on how to get a refund from tenorshare. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your tenorshare subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your tenorshare account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel tenorshare online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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