The General Insurance offers a variety of insurance services including auto, renter's, motorcycle, boat, home, life, health, and pet insurance. They provide easy ways for you to pay your bills, either through their website without signing in or through more options if you sign in to manage your policy. They also offer a mobile app where you can manage payments and get your insurance ID cards. If you're seeing a bill from them, it's likely for one of these insurance policies you have with them.
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Cancellation of a subscription or policy with The General Insurance requires calling a designated phone number rather than being able to complete the process online. This makes cancellation moderately easy as it involves one clear step (phone call) but lacks the convenience of online or app-based cancellation.
Estimated Time
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10 minutes
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minutes to cancel a The General Insurance subscription.
How to Cancel The General Insurance: Step by Step
If you purchased through The General Insurance directly:
- Contact Customer Service:
- Call (844)-328-0306.
- Provide your basic information, including your policy number, and state the desired cancellation date.
- Mail a Cancellation Request:
- Write a letter that includes:
- Your name
- Your address
- Your date of birth
- Your policy information
- Your desired cancellation date
- Send the letter to:
- The General
- 2636 Elm Hill Pike, Suite 100
- Nashville, TN 37214
- Cancel in Person:
- Visit your nearest agent's office (available only in Louisiana).
- Inquire about the cancellation process directly.
Tips & Tricks for Canceling The General Insurance
- Call during regular business hours to ensure you reach live agents who can process cancellations immediately.
- Be clear and direct when stating you want to cancel; avoid ambiguous language.
- Have your policy number handy and be prepared to provide personal information for verification.
- Request a confirmation number or email for your cancellation to avoid future disputes.
- If told about cancellation fees or issues, escalate politely by asking to speak with a supervisor or manager.
- Document all interactions including the agent’s name, time, date, and what was discussed.
- Timing your cancellation right after your payment period ends can help avoid extra fees.
- If switching providers, activate your new policy before canceling to avoid lapses in coverage.
- Some users found sending a mailed cancellation letter in addition to calling helps ensure processing. Include all relevant info and requested end date.
- Be persistent but polite—agents may initially resist but staying calm and consistent can lead to success.
- Avoid calling just to say “I want to cancel” initially; instead, be prepared to explain your reason and confirm end date.
- Use the official cancellation phone number: 844-328-0306, and if needed, escalate through customer service channels logically.
- Check your account/transaction history after cancellation to confirm no additional charges were made.
- Sharing proof of payment or dispute timelines can prevent wrongful policy cancellation if confusion arises.
- Look out for any system delays reported by other users and follow up accordingly.
The General Insurance Customer Service Info
If you need assistance, here's how you can get in touch with The General Insurance's support team.
Cancel The General Insurance Script
Script
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Dear General Insurance Team,
I hope this message finds you well. I am writing to formally request the cancellation of my insurance subscription with The General Insurance. Due to personal financial considerations, I have decided to review my current commitments and unfortunately, I need to discontinue this policy.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm that my subscription is cancelled and let me know if you require any further information from my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
The General Insurance allows cancellation at any time by contacting their agent or customer service at (844)-328-0306, providing policy details and desired cancellation date. If premiums are prepaid, they refund the unused portion minus any cancellation fees. Cancellation can be done by phone, mail, or in person (in Louisiana), and they may verify new insurance coverage to ensure no lapse occurs.
To cancel your subscription with The General Insurance, you need to contact them directly by phone at (844)-328-0306, by mail, or in person at a local agent if you are in Louisiana. They will ask for basic information including your policy number, but there is no indication that you need your password to cancel. However, if you want to manage your policy online and need to reset your password, you can do so here: https://www.thegeneral.com/mypolicy/forgotPassword.htm. So, a password is not required for cancellation via phone or mail, but is needed if you choose to manage your policy online.
- Rate increases without clear explanation or justification
- Poor customer service and treatment including rude adjusters and uncooperative staff
- Hidden fees and charges that were not disclosed upfront
- Refund issues, including no pro-rated refunds and poor cancellation refund amounts
- Unauthorized or unexpected charges after cancellation
- Confusing or repeated personal information requests
- Denied or poor claim handling, including slow processing and refusal to assist
- Policy cancellations without clear reason even with a good driving record
- Billing issues such as unexpected bills after cancellation
- Forced cancellations after accidents or due to policy lapses
- Frustration with lack of communication and follow-up on claims and coverage
- Increased premiums after adding vehicles or moving without clear cause
- Forced out-of-pocket costs due to claim or rental car coverage issues
The General Insurance may deduct up to 10% of the unearned premium if you cancel your policy before the end of the policy term in some states. This acts as an early cancellation fee, so even though you can cancel your membership at any time, you could face this financial penalty depending on your state and your specific policy contract. It's important to check your policy details for any state-specific rules or contract terms that could impact cancellation.
Before cancelling your subscription or policy with The General Insurance, it's important to know that you need to contact their agent directly or customer service at (844)-328-0306 to initiate the cancellation. You must provide your policy information and specify the date you want the policy to end. If you've paid your premium in full, you'll receive a refund for the unused portion minus any cancellation fees. Also, to avoid a lapse in coverage and potential higher premiums, make sure to activate your new insurance policy before cancelling your current one with The General. You lose access to all coverage and benefits once the policy ends. Additionally, canceling isn't necessary for life changes like moving or buying a new car; you can simply update your policy information instead.
- Name on the policy
- Address associated with the policy
- Social Security number
- Policy number
- Driver’s license number
- Date you would like your policy to end
- New policy information (if switching insurers; optional)
- Possible cancellation fee information
We've actually written a step by step guide on how to get a refund from The General Insurance. Check it out!
The Easiest Way to Cancel The General Insurance
If you’re frustrated trying to cancel your subscription, membership, or bill from The General Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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