The Ultimate Step by Step Guide to Cancelling a Tidal Subscription or Membership (tidal.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
Tidal is a music streaming service offering over 110 million tracks in high-quality sound, including lossless and Dolby Atmos. They provide ad-free listening, offline playback, personalized mixes, and special playlists. You can choose from different subscription plans: Individual for $10.99/month, Family for $16.99/month (up to 6 people), and a Student plan for $5.49/month. There’s also an optional DJ Extension add-on for $9/month. Many people get billed by Tidal because they subscribe to one of these plans to enjoy their music without ads and with great sound quality.
Canceling a Tidal subscription is relatively straightforward with clear steps provided on their official support page for cancellation via web, Android app, Apple, or Google Play. The process is user-friendly and mostly consists of a few clicks within account or subscription settings, making it easy but requiring some navigation and authentication.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Tidal subscription.
If you do not see an Active subscription within Apple Wallet, this means you're being billed through another payment method. You can confirm your Apple account status by contacting Apple Support directly.
If you purchased through Google Play:
On your Android device, go to subscriptions in Google Play.
Select the subscription you want to cancel.
Tap Cancel subscription and follow the instructions.
If your Google Play account does not show an Active Subscription, this means your account was registered using an alternate email address. For more help, you will need to contact Google Play support.
How to Contact Tidal
If you need assistance, here's how you can get in touch with Tidal's support team.
Cancel close to the renewal date to minimize loss of access since Tidal immediately disables features upon cancellation.
Set calendar reminders for cancellation to avoid forgetting and losing money on auto-renewals.
Use firm, clear language when contacting support or submitting cancellation requests, specifying you want no further charges.
Remove payment method after cancellation to prevent reactivation and billing mistakes.
Escalate by calling the unlisted customer service number found by users: +1 607-775-2752 for more direct service.
Beware of required exit surveys and answer honestly but firmly to proceed with cancellation.
Prepare for no immediate chat or phone support—email tickets may go unanswered, so persistence is key.
Don't expect continued service after cancellation, as Tidal often cuts off access immediately rather than letting you use the paid period.
Be cautious of promotional periods like free trials, which end service immediately on cancellation.
Join user forums or Reddit communities for recent advice and updated contact information from other users facing similar issues.
Why Do People Request Refunds from Tidal
Poor streaming quality: frequent disconnections, buffering, and skipping during playback.
Unexpected additional charges: users experiencing charges even after cancellation without refunds.
Difficulties canceling subscriptions: long delays, complicated processes, and sometimes inability to cancel without contacting support.
Poor customer service: slow or no response, lack of phone support, unhelpful automated replies.
App usability problems: trouble finding tracks, incomplete albums, poor user interface, and song transfer limitations without extra payment.
Regional restrictions: features like Alexa compatibility only available in specific countries such as the U.S.
Limited or unsatisfactory music library: missing albums or tracks compared to competitors like Spotify or Apple Music.
Legal and billing compliance issues: refusal to provide required invoices or clarity on billing.
Security and unauthorized charges: unauthorized credit card charges leading to frustration and cancellation.
Difference in audio format preferences: dissatisfaction with current audio formats such as MQA and preference for alternatives like 24-bit FLAC.
Tidal Refund Script
Script
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Dear Tidal, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Tidal Refund Policy
Tidal allows you to cancel your subscription or trial at any time. If you subscribed directly, you can cancel via your account settings on account.tidal.com or the Tidal Android app. If you subscribed through a third party like Apple or Google Play, you must cancel through them directly.
The Easiest Way to Get a Tidal Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tidal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can typically cancel your Tidal subscription at any time, but access will continue until the end of the current billing period, which means you won't get a prorated refund for the unused time. Tidal does not have contracts, lock-ins, or early-cancellation fees, but be aware they do not issue refunds if you cancel after 7 days of purchase, so cancelling immediately within the trial period is key if you want to avoid charges. The main trap is that cancellations take effect only after the subscription period ends, so you might keep paying if you're not attentive.
Poor streaming quality: frequent disconnections, buffering, and skipping during playback.
Unexpected additional charges: users experiencing charges even after cancellation without refunds.
Difficulties canceling subscriptions: long delays, complicated processes, and sometimes inability to cancel without contacting support.
Poor customer service: slow or no response, lack of phone support, unhelpful automated replies.
App usability problems: trouble finding tracks, incomplete albums, poor user interface, and song transfer limitations without extra payment.
Regional restrictions: features like Alexa compatibility only available in specific countries such as the U.S.
Limited or unsatisfactory music library: missing albums or tracks compared to competitors like Spotify or Apple Music.
Legal and billing compliance issues: refusal to provide required invoices or clarity on billing.
Security and unauthorized charges: unauthorized credit card charges leading to frustration and cancellation.
Difference in audio format preferences: dissatisfaction with current audio formats such as MQA and preference for alternatives like 24-bit FLAC.
Username or email address used for the Tidal account
Password for logging into the Tidal account
Access to account.tidal.com or the Tidal app, depending on cancellation method
Subscription platform information (directly with Tidal, Apple, Google Play, or mobile carrier)
If subscribed via Apple: Apple ID credentials and access to Apple Subscriptions
If subscribed via Google Play: Google Account credentials and access to Play Store Subscriptions
If subscribed via mobile carrier (e.g., Sprint): carrier account info; may need to contact carrier customer service and provide identifying details
Ability to navigate to Subscription or Account Settings and click "Cancel Subscription"
Confirmation of cancellation (sometimes prompt or email confirmation)
Before cancelling your Tidal subscription, know that you will lose access to streaming music and exclusive content the day after your current billing period ends. Your existing playlists and library will remain in your account, but you won't be able to play those tracks unless you resubscribe. You can continue using Tidal until the end of your paid period even after initiating cancellation. If you want to keep any music, consider downloading it for offline use before cancelling, as access to downloaded content requires an active subscription.
Tidal allows you to cancel your subscription or trial at any time. If you subscribed directly, you can cancel via your account settings on account.tidal.com or the Tidal Android app. If you subscribed through a third party like Apple or Google Play, you must cancel through them directly.
To cancel your Tidal subscription, you do need your password because you must log in with your username and password at account.tidal.com. Once logged in, you can navigate to the Subscription section to cancel your subscription. If you don't remember your password, you can reset it here: https://account.tidal.com/login. This ensures your account and subscription changes are secure.
We've actually written a step by step guide on how to get a refund from Tidal. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Tidal subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Tidal account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Tidal online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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