Tidal is a music streaming service offering over 110 million tracks in high-quality sound, including lossless and Dolby Atmos. They provide ad-free listening, offline playback, personalized mixes, and special playlists. You can choose from different subscription plans: Individual for $10.99/month, Family for $16.99/month (up to 6 people), and a Student plan for $5.49/month. There’s also an optional DJ Extension add-on for $9/month. Many people get billed by Tidal because they subscribe to one of these plans to enjoy their music without ads and with great sound quality.
Difficulty
12345
678910
Easy
Medium
Very Hard
Canceling a Tidal subscription is relatively straightforward with clear steps provided on their official support page for cancellation via web, Android app, Apple, or Google Play. The process is user-friendly and mostly consists of a few clicks within account or subscription settings, making it easy but requiring some navigation and authentication.
Estimated Time
On average, it takes
3 minutes
00
00
minutes to cancel a Tidal subscription.
How to Cancel Tidal: Step by Step
If you purchased through Tidal's Website:
- Visit account.tidal.com
- Log in with your username and password
- Navigate to Subscription
- Click Cancel Subscription and confirm cancellation
If you purchased through the Tidal Android App:
- Click the heart icon
- Click the gear icon at the top right-hand corner
- Click Edit then Manage Subscription
- Scroll down and click Subscription > Cancel Subscription
If you purchased through Apple:
- For instructions on how to cancel an Apple subscription, visit the article: Apple iTunes Cancellation & In-App Purchases
- If you do not see an Active subscription within Apple Wallet, this means you're being billed through another payment method. You can confirm your Apple account status by contacting Apple Support directly.
If you purchased through Google Play:
- On your Android device, go to subscriptions in Google Play.
- Select the subscription you want to cancel.
- Tap Cancel subscription and follow the instructions.
- If your Google Play account does not show an Active Subscription, this means your account was registered using an alternate email address. For more help, you will need to contact Google Play support.
Tips & Tricks for Canceling Tidal
- Cancel close to the renewal date to minimize loss of access since Tidal immediately disables features upon cancellation.
- Set calendar reminders for cancellation to avoid forgetting and losing money on auto-renewals.
- Use firm, clear language when contacting support or submitting cancellation requests, specifying you want no further charges.
- Remove payment method after cancellation to prevent reactivation and billing mistakes.
- Escalate by calling the unlisted customer service number found by users: +1 607-775-2752 for more direct service.
- Beware of required exit surveys and answer honestly but firmly to proceed with cancellation.
- Prepare for no immediate chat or phone support—email tickets may go unanswered, so persistence is key.
- Don't expect continued service after cancellation, as Tidal often cuts off access immediately rather than letting you use the paid period.
- Be cautious of promotional periods like free trials, which end service immediately on cancellation.
- Join user forums or Reddit communities for recent advice and updated contact information from other users facing similar issues.
Tidal Customer Service Info
If you need assistance, here's how you can get in touch with Tidal's support team.
Cancel Tidal Script
Script
Copy
Dear Tidal Support,
I hope this message finds you well. I am writing to formally request the cancellation of my Tidal subscription. Unfortunately, I am no longer able to continue my membership due to budgetary constraints. Please confirm the cancellation of my subscription and ensure that no further charges are applied to my account.
Thank you for your assistance. I appreciate your help in this matter.
Best regards,
Frequently Asked Questions
Tidal allows you to cancel your subscription or trial at any time. If you subscribed directly, you can cancel via your account settings on account.tidal.com or the Tidal Android app. If you subscribed through a third party like Apple or Google Play, you must cancel through them directly.
To cancel your Tidal subscription, you do need your password because you must log in with your username and password at account.tidal.com. Once logged in, you can navigate to the Subscription section to cancel your subscription. If you don't remember your password, you can reset it here: https://account.tidal.com/login. This ensures your account and subscription changes are secure.
- Poor streaming quality: frequent disconnections, buffering, and skipping during playback.
- Unexpected additional charges: users experiencing charges even after cancellation without refunds.
- Difficulties canceling subscriptions: long delays, complicated processes, and sometimes inability to cancel without contacting support.
- Poor customer service: slow or no response, lack of phone support, unhelpful automated replies.
- App usability problems: trouble finding tracks, incomplete albums, poor user interface, and song transfer limitations without extra payment.
- Regional restrictions: features like Alexa compatibility only available in specific countries such as the U.S.
- Limited or unsatisfactory music library: missing albums or tracks compared to competitors like Spotify or Apple Music.
- Legal and billing compliance issues: refusal to provide required invoices or clarity on billing.
- Security and unauthorized charges: unauthorized credit card charges leading to frustration and cancellation.
- Difference in audio format preferences: dissatisfaction with current audio formats such as MQA and preference for alternatives like 24-bit FLAC.
You can typically cancel your Tidal subscription at any time, but access will continue until the end of the current billing period, which means you won't get a prorated refund for the unused time. Tidal does not have contracts, lock-ins, or early-cancellation fees, but be aware they do not issue refunds if you cancel after 7 days of purchase, so cancelling immediately within the trial period is key if you want to avoid charges. The main trap is that cancellations take effect only after the subscription period ends, so you might keep paying if you're not attentive.
Before cancelling your Tidal subscription, know that you will lose access to streaming music and exclusive content the day after your current billing period ends. Your existing playlists and library will remain in your account, but you won't be able to play those tracks unless you resubscribe. You can continue using Tidal until the end of your paid period even after initiating cancellation. If you want to keep any music, consider downloading it for offline use before cancelling, as access to downloaded content requires an active subscription.
- Username or email address used for the Tidal account
- Password for logging into the Tidal account
- Access to account.tidal.com or the Tidal app, depending on cancellation method
- Subscription platform information (directly with Tidal, Apple, Google Play, or mobile carrier)
- If subscribed via Apple: Apple ID credentials and access to Apple Subscriptions
- If subscribed via Google Play: Google Account credentials and access to Play Store Subscriptions
- If subscribed via mobile carrier (e.g., Sprint): carrier account info; may need to contact carrier customer service and provide identifying details
- Ability to navigate to Subscription or Account Settings and click "Cancel Subscription"
- Confirmation of cancellation (sometimes prompt or email confirmation)
We've actually written a step by step guide on how to get a refund from Tidal. Check it out!
The Easiest Way to Cancel Tidal
If you’re frustrated trying to cancel your subscription, membership, or bill from Tidal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Tidal?
BALD HEAD ISLAND LIMITED, BALTIMORE GAS AN BILLPAY ***********AS A, CHATURBILL CA 07/27
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
