Can I Cancel TouchNote at Any Time?

TouchNote allows you to cancel your subscription at any time, but cancellation only takes effect at the expiration of the current subscription term, meaning you cannot get an immediate stop or refund. There are no refunds for membership payments at any time, so if you cancel early, you still lose the remainder of your paid term. Be aware that there are no early cancellation fees or contract lock-ins beyond the prepaid subscription period, but you do have to wait until the end of that period for cancellation to take effect.

Why Do People Cancel TouchNote?

Unexpected or unclear subscription sign-ups, where users were not fully aware they were signing up for a subscription.Difficulty or inability to cancel memberships or subscriptions, with reports of system errors, unclear cancellation processes, and repeated charges despite cancellation attempts.Poor customer service regarding cancellation and refunds, including lack of response and refusal to honor refunds or returns even when issues occurred.Automatic renewals happening without clear user consent and difficulty opting out.Expiration of purchased credits with no roll-over, leading to loss of value and wasted money.Feeling misled or trapped by subscription models and policies regarded as unfavorable or exploitative.High volume requirements to financially benefit from subscription plans, which is not feasible for many users.Rollover system complexities causing challenges in utilizing credits before expiration.Large upfront payments for bundles with risks of credit expiry before use.Decline in usability and reliability of certain features of the service over time.

What Information Do I Need to Cancel TouchNote?

Email address associated with your TouchNote account Password to log into your TouchNote account (if managing cancellation through the website or app) Access to your TouchNote account via the website or app to navigate to ‘Manage my membership’ and click ‘Cancel my membership’ Contact support email (help@touchnote.com) if unable to cancel via app/website Personal details that may verify your identity (such as full name or billing address), if requested by customer support for identification Membership or subscription details if known (such as plan name, renewal date, etc., potentially referenced in your account or payment records)

What Should I Know Before Cancelling TouchNote?

Before cancelling your TouchNote subscription, be aware that you will lose access to exclusive features such as photo cutouts, unique artwork, photo filters, travel stickers, location maps, customizable stamps, personalized messages, and beautiful card designs for various occasions. However, according to user feedback and company responses, you will not lose access to content you previously created or purchased after cancellation, but you will no longer be able to use the premium features. Also, cancellation stops the next auto-renewal, but any current subscription period benefits remain until expiration. There are no refunds for cancelled memberships, and in family plans, cancellation takes effect at the subscription term end with continued access until then.

What is TouchNote's Cancellation Policy?

TouchNote allows you to cancel your membership subscription at any time either through their platform or by contacting their support via email. Cancellation takes effect at the end of the current subscription term, meaning you won't lose access immediately but will not be charged for the next period.

Do I Need My TouchNote Password to Cancel?

To cancel your TouchNote subscription, you do not strictly need your password. You can stop the automatic renewal by simply sending an email to help@touchnote.com requesting cancellation. If you do prefer to manage your subscription through the website or app and need to log in but have forgotten your password, you can reset it here: https://touchnote-support.freshdesk.com/support/home (look for 'Forgot your password?'). This makes cancellation accessible even if you do not remember your password.

Can I Get a Refund from TouchNote?

We've actually written a step by step guide on how to get a refund from TouchNote. Check it out!

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How To Cancel Your TouchNote Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 29, 2025

5 min read

Difficulty

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Cancellation requires sending an email to help@touchnote.com rather than allowing direct cancellation through their website or app, which adds complexity and delay. Users have to wait for a reply which typically takes up to 24 hours, making the process less user-friendly and more time-consuming compared to instant online cancellations.

Estimated Time

On average, it takes 00 40 minutes to cancel a TouchNote subscription.

How to Contact TouchNote

If you need assistance, here's how you can get in touch with TouchNote's support team.

Phone

The phone is not available.

The email is not available.

Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your TouchNote subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your TouchNote account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel TouchNote online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

TouchNote May Show Up On Your Statement As:

TOUCHNOTE LTD CAMDEN TOWN GBR TOUCHNOTETOUCHNOTE LTD TOUCHNOTE LONDON TOUCHNOTE LTDTOUCHNOTE LTD CAMDEN TOWN TOUCHNOTE LTD CAMDEN TOWN GB TOUCHNOTE LTD ( IN-APP) TOUCHNOTE LTD LONDON GBR TOUCHNOTE LTD CAMDEN TOWN GB

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