Treehouse is an online learning platform that offers video courses to help people learn coding, programming, and design, whether they're beginners or more advanced. They have different learning options like individual courses, guided learning paths called Tracks, and a more intense program called Techdegree, which includes projects and extra support. They offer a free 7-day trial, and after that, the subscription costs $25 per month, which you can cancel anytime. So if you see a charge from Treehouse, it's probably for this monthly subscription to access their courses and learning content.
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Cancellation requires navigating 3 steps in account settings, which is straightforward but not highly visible or available on mobile devices, making it mildly inconvenient.
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minutes to cancel a Treehouse subscription.
How to Cancel Treehouse: Step by Step
If you purchased through Treehouse directly:
- Click the down arrow next to your profile icon in the upper right corner.
- Select "Account Settings."
- Click on the "Enrollment" link on the right side.
- Scroll to the bottom of the page under pricing plans.
- Click on the "cancel your account" link.
Tips & Tricks for Canceling Treehouse
- Use precise account and subscription page navigation: Go to your profile icon in the upper right, select Account Settings, then Enrollment or Subscription, and look for the Cancel Membership button, sometimes hidden and often at the bottom.
- Check multiple linked accounts: If you subscribed via platforms like Google Play, ensure you check all associated accounts, as the subscription might be under a different email or account.
- Cancel before billing cycle or trial end: Timing cancellation requests near the end of billing cycles or trial periods can sometimes help avoid charges, but beware of processing delays shown by some users.
- Use firm, clear language: If contacting support, be direct about wanting to cancel immediately and request confirmation by email or screenshot to avoid misunderstandings.
- Escalate if needed: If initial cancellation attempts fail, escalate by contacting Treehouse support via the top navigation support link or email, stating you have tried to cancel via the account portal.
- Document all interactions: Keep records of cancellation requests, dates, and any replies or confirmation for proof in case of disputes or unwanted charges.
- Be persistent: Some users report the cancellation button is hard to find or that cancellations don’t process immediately, so repeated attempts or early cancellation notice can be helpful.
- Watch out for auto-renewal traps: Turn off any auto-renewal settings if visible, to prevent unexpected renewals after cancellation requests.
- Use community forums cautiously: While Treehouse community forums might provide navigation tips, they do not handle billing issues, so direct official support contact is essential for actual cancellation.
Treehouse Customer Service Info
If you need assistance, here's how you can get in touch with Treehouse's support team.
Cancel Treehouse Script
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Dear Treehouse Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Although I have enjoyed my time with Treehouse and found the platform valuable, I am currently unable to continue due to financial constraints.
Please let me know if you require any further information to process this cancellation. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Treehouse memberships automatically renew monthly or annually until cancelled by the user. Cancellation requests can be made anytime via https://teamtreehouse.com/account/enrollment but will only take effect at the end of the current billing period. No refunds are given for fees already paid, including after cancellation or in cases of academic dishonesty where membership may be terminated immediately without refund.
You do not need your password specifically to cancel your Treehouse subscription. You can cancel your account by going to your profile, clicking the down arrow, selecting "Account Settings", then clicking on the "Enrollment" link where you will find the option to cancel your account. However, you might need to log in to access your account settings, which would require your password. If you need to reset your password, you can do so at this URL: https://teamtreehouse.com/password_resets.
- Unexpected charges: Users report being charged without prior notification or awareness of subscription renewal.
- Difficulty navigating the site: Complaints about the user interface, making it hard to find courses or use the platform smoothly.
- Not meeting expectations: Some users feel the content or courses do not meet their learning needs or expectations.
- No refund policy: Users mention the lack of refunds after the trial or cancellation, which may discourage continued subscriptions.
- Trial period confusion: Users sometimes forget to cancel before the 7-day free trial ends and get billed unexpectedly.
- Time management and personal reasons: Users cancel due to lack of time, financial constraints, or changing priorities unrelated to platform quality.
- Competition and alternatives: Some users cancel to switch to competitors or platforms that offer different or more appealing features, including certification policies and course variety.
Treehouse allows you to cancel your membership at any time, but you cannot cancel directly on a mobile device, which might be a landmine if you're away from a computer and forget to cancel, potentially resulting in unwanted charges. There are no contracts, lock-ins, or early cancellation fees, but you must initiate cancellation before the next billing cycle to avoid being charged for the next period. During free trials, as long as you cancel before the trial ends, you won't be billed, and your access continues until the trial's end.
Before canceling your Treehouse subscription, know that you will immediately lose access to all course content and community features such as forum posting, which are only available to active members. However, your learning progress is saved and not erased upon cancellation, so you can pick up right where you left off if you reactivate your subscription later. Be aware that the cancellation will only take effect at the end of your current billing cycle or free trial, so you continue to have access until then. Also, cancellation must be done through a desktop browser as it cannot be completed on a mobile device.
- Account login credentials (email address and password) to access your account settings.
- Access to the Subscription or Enrollment page via your profile/avatar menu.
- Ability to click the Cancel Subscription button at the bottom of the Subscription or Enrollment page.
- Identity confirmation (upon request, Treehouse may ask you to confirm your identity for security reasons).
- Email access (if contacting support to fully delete your account: help@teamtreehouse.com).
We've actually written a step by step guide on how to get a refund from Treehouse. Check it out!
The Easiest Way to Cancel Treehouse
If you’re frustrated trying to cancel your subscription, membership, or bill from Treehouse—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Treehouse?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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