The Ultimate Step by Step Guide to Cancelling a TruthFinder Subscription or Membership (truthfinder.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
TruthFinder is a service that helps you find information about people, like background checks and contact info. They offer memberships that cost between about $5 to $30 per month, and you are billed automatically every month until you cancel. Payments can be made with credit cards or PayPal. If you see a charge called TRTHFDR*TRUTHFINDER.COM on your card, that's from them.
Cancellation of TruthFinder subscriptions can be done instantly online through the Membership Settings on the user's dashboard, which is quick and user-friendly. Alternatively, cancellation over the phone is possible during business hours with confirmation provided promptly, making the process straightforward and not difficult.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a TruthFinder subscription.
Cancel before the 5-day trial ends to avoid the automatic $29.89 charge and recurring monthly fees.
Use clear, firm language on calls such as repeatedly stating "I want to cancel my subscription" without engaging in upsell attempts.
Contact customer service by phone instead of relying on online cancellation, as online portals may be unreliable or generate errors.
Have your account details ready (email, phone number used for subscription) to expedite the cancellation process.
Be prepared to escalate by asking for a manager if the front-line customer service resists cancellation.
Check your account and credit card statements for a week after cancellation to ensure no further charges occur and follow up immediately if charges persist.
Some users suggest using a one-time use or virtual card during trial sign-up to easily block unwanted charges if cancellation doesn't go through smoothly.
Timing matters: cancel well before the renewal date to avoid being charged for the next billing cycle.
If email contact is necessary, include all relevant account information and a clear statement requesting cancellation, emphasizing your inability or unwillingness to call.
Persistence pays off: several Reddit users note needing multiple attempts to get cancellations confirmed.
Why Do People Request Refunds from TruthFinder
Extra fees to download/view reports not clearly displayed at sign-up.
Website confusing to navigate.
Used service for a specific situation and then no longer needed it.
Felt misled by prompts and reports lacked notable information.
Belief that information could be found freely on Google.
Unexpected expenses (e.g., due to pandemic) led to cancellation.
Delayed cancellation requests causing extra charges.
Service perceived as a waste of money due to limited use or value.
Service not informational enough for the price.
Incomplete and inaccurate information provided by the reports.
Auto-renewal without realizing it, leading to unintended charges.
Confusion about free trials and unwanted charges after free trial.
Simple no longer needing the data or subscription service.
Various mentions of excellent, courteous customer service assisting with cancellations and refunds.
TruthFinder Refund Script
Script
Copy
Dear TruthFinder, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
TruthFinder Refund Policy
TruthFinder allows you to cancel your membership at any time either online through your Membership Settings page or by calling member care at (855) 921-3711 during business hours. Cancellation requests are processed immediately, but if canceled between billing cycles, you will still be billed for the current cycle and retain access until the end of that billing term. A confirmation email is sent within one hour after phone cancellation.
The Easiest Way to Get a TruthFinder Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TruthFinder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
TruthFinder does allow you to cancel your subscription at any time either online through your account dashboard or by calling customer service during business hours (7am-4pm Pacific, Monday-Friday). However, you should be aware that your membership fees will continue to be charged automatically until you cancel, and any existing invoices or charges already billed before cancellation remain your responsibility. There are no early-cancellation fees or lock-in contracts, but cancellation must be done before the next billing cycle to avoid being charged for that cycle, and customer service is only available during limited hours, which can delay cancellation attempts.
Extra fees to download/view reports not clearly displayed at sign-up.
Website confusing to navigate.
Used service for a specific situation and then no longer needed it.
Felt misled by prompts and reports lacked notable information.
Belief that information could be found freely on Google.
Unexpected expenses (e.g., due to pandemic) led to cancellation.
Delayed cancellation requests causing extra charges.
Service perceived as a waste of money due to limited use or value.
Service not informational enough for the price.
Incomplete and inaccurate information provided by the reports.
Auto-renewal without realizing it, leading to unintended charges.
Confusion about free trials and unwanted charges after free trial.
Simple no longer needing the data or subscription service.
Various mentions of excellent, courteous customer service assisting with cancellations and refunds.
Full name associated with the account
Login information (such as email address or username used for TruthFinder)
Billing address linked to the subscription
Details of the payment method (such as last four digits of the card on file, if requested)
Specific request to cancel the subscription, membership, or bill
Access to your Membership Settings page (if canceling online)
Proof of recent TruthFinder charge or account information (if having difficulty or disputing a bill)
Before cancelling your TruthFinder subscription, it's important to know that you can cancel anytime either online or by phone. Once you cancel, you will still be billed for the current billing cycle but will retain access to all public records and account features until the end of that cycle. After cancellation, you will lose access to these features and reports once your subscription period ends. Also, make sure to check for a confirmation email after cancelling via phone to ensure your cancellation was processed successfully.
TruthFinder allows you to cancel your membership at any time either online through your Membership Settings page or by calling member care at (855) 921-3711 during business hours. Cancellation requests are processed immediately, but if canceled between billing cycles, you will still be billed for the current cycle and retain access until the end of that billing term. A confirmation email is sent within one hour after phone cancellation.
To cancel your TruthFinder subscription online, you need to access the Membership Settings page within your account dashboard, which requires logging in with your username and password. If you don't remember your password, you will need it to log in, so you must reset it first. You can reset your password here: https://www.truthfinder.com/login/forgot-password. Alternatively, you can cancel by phone by calling their member care department at (855) 921-3711 and providing your account info, which may not require the password.
We've actually written a step by step guide on how to get a refund from TruthFinder. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TruthFinder subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TruthFinder account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TruthFinder online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
