Table of Contents

    How to Cancel TruthFinder

    The Ultimate Step by Step Guide to Cancelling a TruthFinder Subscription or Membership (truthfinder.com)
    By
    Bella K.
    Angelique. P
    |
    Published
    July 1, 2025
    |
    Updated
    July 1, 2025

    Difficulty

    12345 678910
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    Estimated Time

    On average, it takes 00 00 minutes to cancel a TruthFinder subscription.

    How to Cancel TruthFinder: Step by Step

    Tips & Tricks for Canceling TruthFinder

    TruthFinder Customer Service Info

    If you need assistance, here's how you can get in touch with TruthFinder's support team.
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    Frequently Asked Questions

    What is TruthFinder's Cancellation Policy?

    TruthFinder allows you to cancel your membership at any time either online through your Membership Settings page or by calling member care at (855) 921-3711 during business hours. Cancellation requests are processed immediately, but if canceled between billing cycles, you will still be billed for the current cycle and retain access until the end of that billing term. A confirmation email is sent within one hour after phone cancellation.

    Do I Need My TruthFinder Password to Cancel?

    To cancel your TruthFinder subscription online, you need to access the Membership Settings page within your account dashboard, which requires logging in with your username and password. If you don't remember your password, you will need it to log in, so you must reset it first. You can reset your password here: https://www.truthfinder.com/login/forgot-password. Alternatively, you can cancel by phone by calling their member care department at (855) 921-3711 and providing your account info, which may not require the password.

    Why Do People Cancel TruthFinder?

    • Extra fees to download/view reports not clearly displayed at sign-up.
    • Website confusing to navigate.
    • Used service for a specific situation and then no longer needed it.
    • Felt misled by prompts and reports lacked notable information.
    • Belief that information could be found freely on Google.
    • Unexpected expenses (e.g., due to pandemic) led to cancellation.
    • Delayed cancellation requests causing extra charges.
    • Service perceived as a waste of money due to limited use or value.
    • Service not informational enough for the price.
    • Incomplete and inaccurate information provided by the reports.
    • Auto-renewal without realizing it, leading to unintended charges.
    • Confusion about free trials and unwanted charges after free trial.
    • Simple no longer needing the data or subscription service.
    • Various mentions of excellent, courteous customer service assisting with cancellations and refunds.

    Can I Cancel TruthFinder at Any Time?

    TruthFinder does allow you to cancel your subscription at any time either online through your account dashboard or by calling customer service during business hours (7am-4pm Pacific, Monday-Friday). However, you should be aware that your membership fees will continue to be charged automatically until you cancel, and any existing invoices or charges already billed before cancellation remain your responsibility. There are no early-cancellation fees or lock-in contracts, but cancellation must be done before the next billing cycle to avoid being charged for that cycle, and customer service is only available during limited hours, which can delay cancellation attempts.

    What Should I Know Before Cancelling TruthFinder?

    Before cancelling your TruthFinder subscription, it's important to know that you can cancel anytime either online or by phone. Once you cancel, you will still be billed for the current billing cycle but will retain access to all public records and account features until the end of that cycle. After cancellation, you will lose access to these features and reports once your subscription period ends. Also, make sure to check for a confirmation email after cancelling via phone to ensure your cancellation was processed successfully.

    What Information Do I Need to Cancel TruthFinder?

    • Full name associated with the account
    • Login information (such as email address or username used for TruthFinder)
    • Billing address linked to the subscription
    • Details of the payment method (such as last four digits of the card on file, if requested)
    • Specific request to cancel the subscription, membership, or bill
    • Access to your Membership Settings page (if canceling online)
    • Proof of recent TruthFinder charge or account information (if having difficulty or disputing a bill)

    Can I Get a Refund from TruthFinder?

    We've actually written a step by step guide on how to get a refund from TruthFinder. Check it out!

    The Easiest Way to Cancel TruthFinder

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    What Are Some Alternatives to TruthFinder?

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    Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.