TruthFinder is a service that helps you find information about people, like background checks and contact info. They offer memberships that cost between about $5 to $30 per month, and you are billed automatically every month until you cancel. Payments can be made with credit cards or PayPal. If you see a charge called TRTHFDR*TRUTHFINDER.COM on your card, that's from them.
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Cancellation of TruthFinder subscriptions can be done instantly online through the Membership Settings on the user's dashboard, which is quick and user-friendly. Alternatively, cancellation over the phone is possible during business hours with confirmation provided promptly, making the process straightforward and not difficult.
Estimated Time
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2 minutes
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minutes to cancel a TruthFinder subscription.
How to Cancel TruthFinder: Step by Step
If you purchased through TruthFinder:
- Log in to your TruthFinder account at truthfinder.com.
- Navigate to your Account settings or Membership Settings.
- Look for the option to cancel your subscription.
- Confirm your cancellation request.
- Check your email for a confirmation of your cancellation.
If you purchased through phone:
- Contact the TruthFinder member care department at (855) 921-3711.
- Call between 7:00 am to 4:00 pm PT, Monday - Friday.
- Request to cancel your subscription.
- Wait for a confirmation email that will be sent within one hour.

Tips & Tricks for Canceling TruthFinder
- Cancel before the 5-day trial ends to avoid the automatic $29.89 charge and recurring monthly fees.
- Use clear, firm language on calls such as repeatedly stating "I want to cancel my subscription" without engaging in upsell attempts.
- Contact customer service by phone instead of relying on online cancellation, as online portals may be unreliable or generate errors.
- Have your account details ready (email, phone number used for subscription) to expedite the cancellation process.
- Be prepared to escalate by asking for a manager if the front-line customer service resists cancellation.
- Check your account and credit card statements for a week after cancellation to ensure no further charges occur and follow up immediately if charges persist.
- Some users suggest using a one-time use or virtual card during trial sign-up to easily block unwanted charges if cancellation doesn't go through smoothly.
- Timing matters: cancel well before the renewal date to avoid being charged for the next billing cycle.
- If email contact is necessary, include all relevant account information and a clear statement requesting cancellation, emphasizing your inability or unwillingness to call.
- Persistence pays off: several Reddit users note needing multiple attempts to get cancellations confirmed.
TruthFinder Customer Service Info
If you need assistance, here's how you can get in touch with TruthFinder's support team.
Cancel TruthFinder Script
Script

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Hello TruthFinder Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided that I no longer need the service at this time due to changes in my personal circumstances.
I would appreciate your assistance in processing this cancellation and confirming the termination of my account. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
TruthFinder allows you to cancel your membership at any time either online through your Membership Settings page or by calling member care at (855) 921-3711 during business hours. Cancellation requests are processed immediately, but if canceled between billing cycles, you will still be billed for the current cycle and retain access until the end of that billing term. A confirmation email is sent within one hour after phone cancellation.
To cancel your TruthFinder subscription online, you need to access the Membership Settings page within your account dashboard, which requires logging in with your username and password. If you don't remember your password, you will need it to log in, so you must reset it first. You can reset your password here: https://www.truthfinder.com/login/forgot-password. Alternatively, you can cancel by phone by calling their member care department at (855) 921-3711 and providing your account info, which may not require the password.
- Extra fees to download/view reports not clearly displayed at sign-up.
- Website confusing to navigate.
- Used service for a specific situation and then no longer needed it.
- Felt misled by prompts and reports lacked notable information.
- Belief that information could be found freely on Google.
- Unexpected expenses (e.g., due to pandemic) led to cancellation.
- Delayed cancellation requests causing extra charges.
- Service perceived as a waste of money due to limited use or value.
- Service not informational enough for the price.
- Incomplete and inaccurate information provided by the reports.
- Auto-renewal without realizing it, leading to unintended charges.
- Confusion about free trials and unwanted charges after free trial.
- Simple no longer needing the data or subscription service.
- Various mentions of excellent, courteous customer service assisting with cancellations and refunds.
TruthFinder does allow you to cancel your subscription at any time either online through your account dashboard or by calling customer service during business hours (7am-4pm Pacific, Monday-Friday). However, you should be aware that your membership fees will continue to be charged automatically until you cancel, and any existing invoices or charges already billed before cancellation remain your responsibility. There are no early-cancellation fees or lock-in contracts, but cancellation must be done before the next billing cycle to avoid being charged for that cycle, and customer service is only available during limited hours, which can delay cancellation attempts.
Before cancelling your TruthFinder subscription, it's important to know that you can cancel anytime either online or by phone. Once you cancel, you will still be billed for the current billing cycle but will retain access to all public records and account features until the end of that cycle. After cancellation, you will lose access to these features and reports once your subscription period ends. Also, make sure to check for a confirmation email after cancelling via phone to ensure your cancellation was processed successfully.
- Full name associated with the account
- Login information (such as email address or username used for TruthFinder)
- Billing address linked to the subscription
- Details of the payment method (such as last four digits of the card on file, if requested)
- Specific request to cancel the subscription, membership, or bill
- Access to your Membership Settings page (if canceling online)
- Proof of recent TruthFinder charge or account information (if having difficulty or disputing a bill)
We've actually written a step by step guide on how to get a refund from TruthFinder. Check it out!
The Easiest Way to Cancel TruthFinder
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What Are Some Alternatives to TruthFinder?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.