Ubisoft is a company that creates and sells video games, and they also offer a subscription service called Ubisoft+ which gives you access to a large library of their games. When you subscribe to Ubisoft+, you pay a fee regularly, usually monthly, and this covers access to many games without buying each one separately. You might see charges from Ubisoft on your billing if you subscribe to their service or purchase games and other content from their store. It's a simple way to play lots of games from Ubisoft without having to own each one individually.
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The process to cancel a Ubisoft subscription is straightforward, involving logging into the Ubisoft Store, navigating to 'My Subscription,' and selecting 'Cancel Membership.' The steps are clearly outlined on Ubisoft's official help pages and can be completed quickly online without needing to contact support.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Ubisoft subscription.
How to Cancel Ubisoft: Step by Step
If you purchased through Ubisoft.com:
- Visit the Ubisoft Store at ubisoft.com.
- Log into your Ubisoft Account.
- Navigate to the My Subscription page.
- Select the option to Cancel Membership.
- Confirm your cancellation by selecting Yes when prompted.
If you need assistance, here's how you can get in touch with Ubisoft's support team.
Email
The email is not available.
Tips and Tricks for Getting a Ubisoft Refund
- Call your bank or credit card issuer and revoke payment authorization if Ubisoft’s website makes cancellation impossible.
- Cancel immediately after subscribing to avoid future charges while still accessing the full paid period.
- Use language like: "This merchant offers no option to cancel this subscription, so I am revoking authorization to your charges." to your bank to strengthen your position.
- Be persistent with Ubisoft support: Email back and forth until they confirm cancellation; do not accept vague closure of requests.
- Access Ubisoft subscription page directly and submit any hidden cancellation form, which may be present but blocked or hidden on the site.
- Remove or update payment info on your Ubisoft account to prevent new charges after cancellation.
- Contact support multiple times if first attempts fail; some users report cancellations are often ignored or requests closed prematurely.
- Consider using a burner card or payment method with limited funds to prevent recurring charges if unsure about cancellation success.
- Monitor your bank and Ubisoft account closely after cancellation attempts to ensure no further charges occur.
- Escalate by disputing charges with your bank (chargeback) only as a last resort, knowing it may risk your Ubisoft account status.
- Timing: Cancel at least a day before your renewal date to avoid being charged for the next cycle.
Why Do People Request Refunds from Ubisoft
- Unexpected or unauthorized charges for Ubisoft+ subscriptions causing users to seek cancellation or refunds.
- Difficulty canceling subscriptions due to confusing or non-intuitive website navigation and subscription management process.
- Subscription purchased via external storefronts that complicate cancellation since Ubisoft cannot manage these directly.
- Technical issues with games such as bugs, crashes, and performance problems leading to dissatisfaction and refund requests.
- Payment failures or billing issues including multiple charges or suspension due to failed payments.
- Accidental purchases or renewals where users did not intend to subscribe or renew their subscription.
- Lack of satisfactory customer support for account or subscription issues prompting users to cancel.
- Subscription services not meeting expectations in terms of available content or value leading to cancellations.
Ubisoft Refund Script
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Dear Ubisoft, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Ubisoft Refund Policy
Ubisoft allows you to cancel your subscription at any time by going to the "My Subscription" page on the Ubisoft Store and selecting "Cancel Membership." The cancellation will be effective at the end of the current billing cycle, preventing any further charges.
The Easiest Way to Get a Ubisoft Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ubisoft—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
UBISOFT UBISOFT STORE UBISOFT SUBSCRIPTION UBISOFT+ SUBSCRIPTION UBISOFT WALLET UBISOFT PENDING CHARGE UBISOFT AUTHORIZATION HOLD
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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