Underdog Fantasy is an online platform where you can play fantasy sports like Best Ball, Daily Drafts, and Pick'em for a chance to win cash prizes. You can join drafts quickly and play on their app or website. When it comes to billing, the site accepts deposits via credit cards, PayPal, Apple Pay (iOS only), and a bank service called Trustly, with a minimum deposit of $10. You might see charges from them if you deposit money to play or if you're subscribed to any of their premium offerings or services tied to your account.
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The cancellation process requires contacting support directly through the app, which is straightforward but not immediate or automatic. The user needs to take an extra step compared to self-service cancellation options, making it moderately easy but not the easiest.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Underdog Fantasy subscription.
How to Cancel Underdog Fantasy: Step by Step
If you purchased through Underdog Fantasy Website:
- Log into your account on the Underdog Fantasy website.
- Navigate to the Account Settings by clicking on your profile icon or username.
- Locate the Subscription or Billing section.
- Select the option to cancel your subscription.
- Follow the on-screen instructions to confirm the cancellation.
- Contact Support if you need assistance at support@underdogfantasy.com.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Tap Subscriptions.
- Select Underdog Fantasy from the list of subscriptions.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the three horizontal lines in the top left corner to open the menu.
- Tap Subscriptions.
- Select Underdog Fantasy from the list of subscriptions.
- Tap Cancel Subscription and confirm the cancellation.
If you need assistance, here's how you can get in touch with Underdog Fantasy's support team.
Tips and Tricks for Getting a Underdog Fantasy Refund
- Use a laptop or desktop computer: Many users report that subscription or withdrawal cancellation options only appear or work correctly on the desktop site, not mobile apps.
- Go directly to the deposits or billing section: Navigate via underdog.com account dashboard to deposits or payments area to find cancellation or withdrawal cancellation options.
- Attempt withdrawal cancellations first: Users indicate cancelling a withdrawal and then immediately retrying can sometimes resolve pending subscription or withdrawal issues.
- Be persistent and escalate politely: If initial cancellation attempts fail, escalate by contacting customer support repeatedly and clearly stating the cancellation request. Use calm, firm language emphasizing your right to cancel.
- Time your cancellation carefully: Some users suggest cancelling immediately after a subscription renewal to avoid being charged for the next term, as delays may result in fees or difficulties.
- Avoid VPNs or suspicious behaviors: Avoid triggers like using VPNs or multiple rapid deposits and withdrawals, which users report have resulted in account suspensions or cancellations without refunds.
- Prepare for delays and keep documentation: Users often experience delays in processing cancellations or withdrawals; keeping screenshots and correspondence helps if escalating disputes.
- Use multiple contact methods: Besides the website interface, try reaching out through official support emails or social media channels if cancellations do not go through.
- Be aware of account suspension risks: Some users report sudden account suspensions after cancellation attempts, sometimes with funds withheld, so proceed with caution and escalate issues when funds are at stake.
Why Do People Request Refunds from Underdog Fantasy
- Cancellation of winning drafts citing "security" and "integrity" issues, leading to frustration and anxiety over canceled winnings.
- Violation of terms of service, including depositing and immediately withdrawing funds without gameplay, withdrawing to third-party sources, or hedging funds.
- Account or withdrawal flagged for fraud or linked to closed accounts due to issues like chargebacks or suspicious activity.
- Bank or payment provider issues such as declined transactions or incorrect information (e.g., typo in email address) causing withdrawal failures.
- Dissatisfaction with product or experience, which may qualify for a refund on the first contest entry within 48 hours, subject to terms.
- Contest cancellations by Underdog Fantasy themselves, leading to refunds or cancellations of entries.
Underdog Fantasy Refund Script
Script
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Dear Underdog Fantasy, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Underdog Fantasy Refund Policy
Underdog Fantasy allows users to close their accounts at any time and withdraw their account balance. All payments are final with no refunds issued, except in cases where contests are canceled or if users enroll in self-exclusion, where deposits are refunded within five business days. Users can self-exclude for various durations, during which no activity or funds are allowed, and accounts can be terminated or restricted at Underdog's discretion.
The Easiest Way to Get a Underdog Fantasy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Underdog Fantasy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.