Univision Streaming is a free streaming app included with your cable or satellite TV subscription from participating providers like AT&T U-verse, Comcast Xfinity, YouTube TV, and others. You log in using your TV service username and password, so there’s no separate billing from Univision—they bill through your TV provider. The app gives you access to live Univision channels and on-demand shows based on your TV package. You can watch on devices like phones, tablets, smart TVs, or through a web browser.
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Cancelling a Univision streaming subscription is relatively straightforward if done through the web or Roku device, with clear step-by-step instructions available for each platform. The complexity increases slightly if the subscription was purchased through iTunes or Google Play, as the cancellation must be done through those stores rather than Univision directly, but overall the process is not difficult.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Univision Streaming subscription.
How to Cancel Univision Streaming: Step by Step
If you purchased through the Univision website:
- Click the account button (icon of a person) in the top right corner.
- Click on "My Subscription" in the menu.
- Click on "Cancel Subscription."
If you purchased through iTunes App Store:
- Visit Apple's support page for information on how to cancel your subscription.
If you purchased through Google Play Store:
- Visit Google's support page for information on how to cancel your subscription.
If you purchased through Roku:
- From your Roku device:
- Press the home button on your Roku remote.
- Highlight the Univision NOW app.
- Press the star button (*) to open options.
- Select Manage Subscription.
- Confirm by selecting Cancel Subscription.
- From the web:
- Go to my.roku.com.
- Sign in if prompted.
- Click Manage your subscriptions.
- Select your Univision subscription.
- Choose Unsubscribe to cancel.
If you need assistance, here's how you can get in touch with Univision Streaming's support team.
Tips and Tricks for Getting a Univision Streaming Refund
- Call the cancellation or retention department directly, as they have the authority to offer better rates or waive fees.
- Be firm and clear that you want to cancel due to price or dissatisfaction to push for retention offers.
- Set a future cancellation date to give yourself time to negotiate or see if better offers come along.
- Check if you subscribed through a third-party platform (like Roku, Apple, or Amazon) as cancellation may need to be done through that platform.
- Cancel at least one day before the renewal date or trial end to avoid unwanted charges.
- Use the account or profile section on the Univision website or app to initiate cancellation online if you want to avoid calls.
- Use firm but polite language emphasizing that you are serious about canceling and that the service is too expensive.
- Be prepared for a short retention survey or questionnaire and answer honestly but briefly.
- If encountering resistance, escalate politely by asking to speak to a supervisor or cancellation specialist.
- Some users mention using disposable payment methods (temporary debit or credit cards) to prevent further charges if cancellation is uncertain.
- Document all communications, dates, and any confirmation numbers related to cancellation for your records.
- Consider switching to free or lower-cost alternatives (like antenna for live TV) as leverage or alternative solution during negotiation.
Why Do People Request Refunds from Univision Streaming
- Availability on Cable: Cancel subscription if Univision channels are available on cable again.
- Excessive Ads: Users report too many ads, including ads during episode pauses, causing frustration.
- Technical Glitches: Issues like episodes not auto-playing and manual navigation needed for next episodes.
- Limited Content Library: Small selection of telenovelas or favorite shows leading to dissatisfaction.
- Poor Quality: Some episodes are of low video quality or incomplete availability.
- Subscription Cost vs Value: Perception that service is not worth cost due to ads and technical problems.
- Difficulty Canceling: Some report challenges in canceling subscriptions via app, email or PC needed.
Univision Streaming Refund Script
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Dear Univision Streaming, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Univision Streaming Refund Policy
Univision Streaming (Univision Now) allows you to cancel your subscription at any time, but you must cancel before the subscription renews to avoid being charged for the next billing period. Cancellation methods depend on where you purchased your subscription—for example, through iTunes or Google Play, cancellations must be done through those stores, while web and Roku subscriptions can be canceled directly via their respective account settings or device settings.
The Easiest Way to Get a Univision Streaming Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Univision Streaming—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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