Venmo is a money app that helps you send and receive payments easily, split bills with friends, and even schedule automatic payments to friends or family. It also offers Venmo Debit and Credit Cards with cash back rewards. You might see charges from Venmo if you've set up recurring payments or subscriptions with someone using Venmo, as they let you schedule these payments right within the app. It's a simple way to handle sharing costs, paying friends, or keeping up with regular bills.
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Venmo does not have a dedicated and straightforward button to cancel subscriptions directly; the user must navigate through settings and account closure steps to cancel, which might be confusing for some. Additionally, subscription cancellation might require contacting the service provider directly if it was set up through them, increasing complexity.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Venmo subscription.
How to Cancel Venmo: Step by Step
If you purchased through the Merchant's Website:
- Log in to your account on the merchant's website.
- Navigate to your Account Settings or Subscriptions section.
- Locate the subscription you wish to cancel.
- Select Cancel or similar option and follow the prompts to confirm cancellation.
If you purchased through Venmo:
- Identify the merchant where the subscription was created.
- Contact the Merchant directly to request cancellation. This is essential as Venmo does not handle subscription cancellations on behalf of merchants.
- If cancellation with the merchant is unsuccessful, you can reach out to Venmo Support via the app or website.
- You may also disconnect Venmo as a payment method for that merchant if applicable.
Tips & Tricks for Canceling Venmo
- Contact Venmo chat support directly and request them to file a dispute for any unauthorized recurring transactions.
- Leave your Venmo balance at $0 to prevent payments from being processed when a recurring charge attempts to pull funds.
- Lock or freeze your Venmo card temporarily as a way to block payments trying to charge through your card.
- Unlink your bank account from Venmo until the recurring payment issue is resolved to stop payments.
- Call the merchant/company responsible for the subscription to cancel directly, as Venmo does not have a built-in subscription management or cancellation feature.
- Disable or remove your payment method (card/bank) from Venmo as a last resort if the subscription company is unresponsive.
- Act quickly after subscribing by immediately canceling the subscription with the merchant to avoid future charges, as some report canceling right after sign-up works to stop recurring payments.
- Be persistent and escalate by repeatedly contacting Venmo support via chat if disputes are not resolved promptly.
- Avoid language that admits authorization; instead, focus on unauthorized charges when disputing transactions with Venmo support.
Venmo Customer Service Info
If you need assistance, here's how you can get in touch with Venmo's support team.
Cancel Venmo Script
Script
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Dear Venmo Support,
I hope this message finds you well. I am writing to request the cancellation of my Venmo subscription, effective immediately. The reason for my cancellation is due to my current financial constraints. I have appreciated the service provided, but I need to prioritize my expenses at this time.
Please confirm the cancellation and let me know if there are any further steps I need to take to complete this process. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
Venmo's cancellation policy for memberships, subscriptions, or bills requires users to contact the merchant or biller directly to cancel any billing agreements or subscriptions. Additionally, if stopping a payment scheduled through Direct Debit, users must contact Venmo at least 3 business days before the payment date for assistance. Closing a Venmo account involves moving any remaining funds prior and completing pending transactions, then closing the account from settings in the app or website. Business profiles can be closed separately, but closing a personal profile closes both.
To cancel a subscription on Venmo, you need to contact the merchant directly to stop the subscription or product related to a direct debit. Venmo advises contacting them at least 3 business days before the scheduled payment if you want to stop a payment. There is no direct indication that you need your Venmo password to cancel the subscription through Venmo itself, as the cancellation generally happens through the merchant. However, if you need to reset your Venmo password for any reason, you can do so here: https://venmo.com/account/password/reset/.
- Difficulties in locating subscription cancellation options, leading to continued billing despite intent to cancel
- Unexpected or unauthorized recurring charges causing frustration
- Perception that subscription cost outweighs the value received
- Change in personal needs or preferences making the subscription no longer necessary
- Payment failures or issues with payment methods
- Lack of clear communication or updates about the subscription or service changes
- Unresolved issues or bugs in the service usage experience
- Better alternatives available in the market
- Financial constraints or desire to cut expenses
- Complicated or confusing subscription management process
Venmo does not typically use gimmicks or lock-ins preventing you from canceling your membership, subscription, or bills. You can close your Venmo account at any time without cost, but you must complete any pending transactions first and move any remaining money out of your account before closing. There are no early-cancellation fees or contracts, but be aware that closing your business profile is permanent and cannot be reactivated. Overall, Venmo allows cancellation without tricky penalties or long-term commitments.
Before canceling your Venmo account or subscription, be sure to transfer any remaining money in your Venmo account to a bank account, debit card, or another Venmo user, as you will lose access to those funds once the account is closed. All pending transactions must be completed before you can close your account. When you close your account, you'll receive a final transaction history via email. Note that closing your personal profile will also close any associated business profile, which cannot be reactivated once deleted. If you want to close only your business profile, contacting Venmo Support is necessary.
- Account login credentials (username and password to access your Venmo account)
- Access to the Venmo app or website (to view and manage transactions or scheduled payments)
- Details of the subscription, membership, or bill (name of the merchant, payment amount, scheduled date)
- Payment or transaction ID (found in your Venmo transaction history if relevant)
- Date and time of the scheduled payment (especially if within a deadline for cancellation)
- Full name and email address on file (especially if contacting support)
- Supporting details or documentation (screenshots, email confirmations, relevant communication with the merchant)
- Contacting the merchant may be required for certain subscriptions set up outside Venmo
- Clear description of your request (explain whether you want to cancel a recurring payment, close an account, or stop a one-time payment)
- Reason for cancellation (sometimes requested by Venmo or the merchant)
We've actually written a step by step guide on how to get a refund from Venmo. Check it out!
The Easiest Way to Cancel Venmo
If you’re frustrated trying to cancel your subscription, membership, or bill from Venmo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Venmo?
Venmo – Payment Received, Venmo VISA Direct, Venmo – Payment Sent, Venmo – Transfer to Bank Account, Venmo – Transfer from Bank Account, Venmo – Purchase Payment, Venmo – Card Payment, Venmo – Withdrawal, Venmo – Request Payment, Venmo – Refund, Venmo – Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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