Can I Cancel Viagogo at Any Time?

Be cautious when attempting to cancel your Viagogo subscription, as they may have terms that include early-cancellation fees or require you to cancel within a specific timeframe to avoid being billed again. Additionally, keep an eye out for auto-renewal clauses that may lock you into a subscription longer than intended. Always read the fine print before signing up to avoid unexpected charges.

Why Do People Cancel Viagogo?

High service fees that increase overall ticket pricesLack of transparency regarding prices and feesDifficulty in obtaining refunds for canceled eventsPoor customer service experiencesLimited ticket availability for popular eventsEvent cancellations without proper compensationNegative reviews and reputation issuesInconsistent ticket quality or listingsBetter alternatives available offered by competitorsChanges in personal circumstances that make attendance impossible

What Information Do I Need to Cancel Viagogo?

Account email addressOrder numberBilling informationSubscription typeDate of initial purchaseReason for cancellationConfirmation of cancellation requestContact information

What Should I Know Before Cancelling Viagogo?

Before canceling your Viagogo subscription, be aware that you will lose access to any purchased tickets and may forfeit any associated benefits, like exclusive access to pre-sales or discounts. Additionally, check if there are any cancellation fees or refund policies related to your specific purchases, as these can vary. Lastly, consider that cancelling might affect your ability to resell tickets on their platform if you have an active seller account.

What is Viagogo's Cancellation Policy?

Viagogo's cancellation policy generally does not allow for refunds or cancellations of ticket purchases. Once a ticket is booked, the transaction is final, so members should review event details carefully before purchasing, as changes or cancellations by the event organizer do not guarantee a refund.

Do I Need My Viagogo Password to Cancel?

Yes, you'll need your password to cancel your Viagogo subscription. If you've forgotten it, you can reset it using this link: [Reset Password](https://www.viagogo.com/account/forgot-password). Once you have access to your account, you can proceed with the cancellation.

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How To Cancel Your Viagogo Subscription (2026)

This article and service are not officially affiliated with Viagogo

Bella Khan, Subscription Cancellation Expert

Published February 19, 2026

Last updated on April 2, 2026

4 min read

Difficulty

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Cancelling a subscription with Viagogo can be quite challenging due to their complex policies and the lack of clear instructions on the website. Users often encounter difficulties contacting customer support, which can prolong the cancellation process.

Estimated Time

On average, it takes 00 40 minutes to cancel a Viagogo subscription.

How to Contact Viagogo

If you need assistance, here's how you can get in touch with Viagogo's support team.

Phone

The phone is not available.

The email is not available.

Site

The site is not available.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Viagogo Refund Policy

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Frequently Asked Questions

The cancellation process typically takes about 40 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Viagogo subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Viagogo account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Viagogo online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.