VIX is a streaming service that offers over 100 TV channels with thousands of movies, series, and novelas, plus live soccer and 24-hour news. They provide subscription options where you can choose monthly or annual plans to access premium content. You might see charges from VIX if you're subscribed to their premium service for exclusive shows and live events. It's a simple way to enjoy a variety of Spanish entertainment and sports all in one place.
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Cancelling a VIX subscription is fairly straightforward with clear steps available on both their website and app. Users just need to access subscription settings and confirm cancellation, though being on the correct platform is essential to avoid extra charges. Support is available for any issues, making the process rather easy and quick.
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How to Cancel VIX: Step by Step
If you purchased through the ViX website:
- Log into your ViX account.
- Navigate to Subscription Settings.
- Select Cancel Subscription.
If you purchased through the ViX mobile app:
- Launch the ViX app on your mobile device.
- Tap on your Account.
- Go to the Subscription Section.
- Select Cancel Subscription.
If you purchased through Google Play:
- Open the Google Play Store.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find your ViX Subscription and tap on it.
- Tap Cancel Subscription and follow the prompts.
If you purchased through Apple App Store:
- Open your Settings app on your device.
- Tap on your Name at the top of the screen.
- Select Subscriptions.
- Find and select your ViX Subscription.
- Tap Cancel Subscription and confirm.
If you purchased through Roku:
- Press the Home Button on your Roku remote.
- Scroll down and select Streaming Channels.
- Select Manage Subscriptions.
- Highlight the ViX Channel and press the Star Button.
- Choose Cancel Subscription and confirm.
Tips & Tricks for Canceling VIX
- Start cancellation attempts right before the subscription renewal date when support is most responsive to avoid charges.
- Contact customer service during business hours as some users report you cannot cancel outside those times.
- Be persistent and escalate to supervisors if frontline reps refuse or delay cancellation.
- Use firm but polite language, clearly stating you want to cancel immediately and stop all future charges.
- Mention you will dispute charges or seek a refund if not cancelled promptly to motivate rep action.
- Check if subscription was set up through third-party platforms (Google Play, Apple App Store, Amazon) and cancel directly in those accounts.
- Monitor your email for confirmation of cancellation and keep a record of all communications and cancellation confirmations.
- Allow the subscription to expire if no payment info was added, but verify no charges are made.
- Contact the ViX Help Center directly if online cancellation options are not visible or functional.
VIX Customer Service Info
If you need assistance, here's how you can get in touch with VIX's support team.
Cancel VIX Script
Script
Copy
Dear VIX Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription with VIX. Due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the service provided and thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
VIX subscriptions automatically renew for equal periods (monthly or annual) unless canceled. Users can cancel anytime to avoid future charges, but to avoid the next billing charge, cancellation must be done before 11:59 p.m. Eastern Time the day before the next billing date. Cancellation can be done by logging into the account, using the ViX Virtual Assistant chat, or emailing support; if the subscription is managed through a third party, cancellation must be done through them. Subscriptions are non-refundable, and access continues until the end of the current billing period after cancellation.
To cancel your VIX subscription, you need to log into your VIX account either on their website or app, which requires your password to access your account settings and subscription management. Without logging in, you cannot directly cancel the subscription since cancellation options are within the account. If you've forgotten your password, you can reset it here: https://vix.com/reset-password. If you subscribed through a third party like Apple or Google Play, you need to cancel directly through their subscription settings instead.
- Frustration with the cancellation process due to difficulty figuring out how to cancel the ViX subscription.
- No refunds for unused portions of the billing cycle after cancellation, leading to dissatisfaction.
- Need to cancel through the correct platform (ViX site, iTunes, etc.) to avoid extra unintended charges.
- Cancellation complications caused by sync issues on Android or link errors on Apple devices.
- Limited support in some countries making cancellation difficult for certain users.
- Confusion about subscriptions through different platforms leading to unnecessary charges and cancellations.
- Slow connection issues causing frustration with cancellations through the mobile app.
- The ViX app only available in Spanish without English subtitles or interface, causing non-Spanish speakers to cancel.
- Desire to avoid unwanted charges by canceling the subscription.
You can typically cancel your VIX subscription at any time through their website or app by accessing your subscription settings. However, be aware that they do not refund any unused portion of the current billing cycle after cancellation, and access will remain until that cycle ends. There are no contracts, lock-ins, or early cancellation fees disclosed, but ensure you cancel through the correct platform to avoid unexpected charges the following month.
Before cancelling your VIX subscription, it's important to know that you will lose access to all premium subscription benefits once your current billing cycle ends. Although you will not be charged further after cancellation, access to premium content continues only until the end of the paid billing period. VIX offers a variety of programming like classic TV shows, documentaries, series, films, sports, and telenovelas, but the premium content and specific features tied to the subscription will no longer be accessible once your subscription lapses. Also, VIX does not refund any unused portion of your billing cycle after cancellation, and some free content remains available on the VIX app without a subscription.
- Registered email address associated with the ViX account
- Account password (for login and confirmation)
- Subscription platform details (ViX website, iTunes/App Store, Google Play, etc.)
- Access to "Subscription Settings" or "Subscriptions" in your account
- Full name (especially if requesting cancellation through third-party services or support email)
- Billing or account number (if available, for support queries)
- Confirmation step (requiring user interaction to finalize cancellation)
- Proof of identity or payment (if contacted by support for restricted countries or issues)
We've actually written a step by step guide on how to get a refund from VIX. Check it out!
The Easiest Way to Cancel VIX
If you’re frustrated trying to cancel your subscription, membership, or bill from VIX—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to VIX?
VIX, VIX Premium, Vix.com, Vix Plus, VIX Subscription, VIX Monthly, VIX Streaming Service, VIX Entertainment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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