Vrbo is a vacation rental service where property owners can list their homes for travelers to book. They offer two main billing options: a pay-per-booking fee where hosts pay a small percentage of each booking, or an annual subscription fee of $499 for hosts who rent out frequently. This means you might see charges from Vrbo if you list a property or book a stay through their platform. Basically, it’s a way to connect travelers with rental homes while handling payments and bookings smoothly.
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The cancellation or switch from subscription to pay-per-booking for Vrbo is straightforward with clear steps provided in their help section. The process involves logging into the owner account and selecting options from the property menu, but requires navigating several steps, making it relatively easy but not minimal effort.
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5 minutes
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minutes to cancel a Vrbo reservation subscription.
How to Cancel Vrbo reservation: Step by Step
If you purchased through Vrbo.com:
- Log in to your Vrbo account.
- If you have more than one property, select the property you want to modify.
- In the navigation menu, select Property.
- In the drop-down menu, choose Property Details.
- In the Listing plan section, select Review Plan.
- Select Switch to Pay-Per-Booking in the Plan row.
- Choose Select plan from the pay-per-booking column.
- If your listing is on auto-renewal, select Turn Off Auto-Renew before your subscription's expiration.
If you want to cancel subscription renewal:
- Log in to your account on Vrbo.
- Select the Profile icon at the top of the page.
- Choose Account settings.
- Select Payment preferences.
- Select Manage Subscription.
- You will see your payment method and your listing(s) information.
- Toggle the Auto-Renew option on or off.
Tips & Tricks for Canceling Vrbo reservation
- Never initiate cancellation yourself if possible; ask the host to cancel to avoid penalties and have VRBO side with you.
- Contact the host first with a clear, polite message explaining your reason and requesting a cancellation or refund.
- Document all communication with the host and VRBO, keeping screenshots of messages as proof.
- Use timing as leverage: cancel as early as possible to maximize refund chances; cancellations within 24 hours might be more flexible.
- Persistently call VRBO customer service, escalating by asking to speak to supervisors and reiterate your case firmly but politely.
- Demand confirmation of cancellation and refunds in writing; avoid vague assurances over calls.
- If VRBO is unhelpful, consider a credit card chargeback for disputed charges citing unfulfilled services.
- Use social proof and community escalation: mention you have seen similar issues discussed publicly and are willing to escalate legally or via social media.
- Avoid vague reasons for cancellation; provide a legitimate and credible explanation to post better chances of acceptance.
- Be patient but vigilant, as refunds can be delayed even after cancellation confirmation due to third-party processing.
- Keep the tone respectful but assertive, avoid anger to prevent premature call termination or hostility from agents.
Vrbo reservation Customer Service Info
If you need assistance, here's how you can get in touch with Vrbo reservation's support team.
Cancel Vrbo reservation Script
Script
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Dear Vrbo Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Vrbo. Unfortunately, due to unforeseen circumstances, I am unable to continue with my membership at this time.
I would appreciate your assistance in processing this cancellation and any necessary steps I need to take. Thank you for your help and understanding.
Best regards,
Frequently Asked Questions
Vrbo's reservation cancellation policy requires guests to cancel through their Vrbo account, where refunds depend on the property's specific cancellation policy. Guests may receive a full refund if they cancel within the property's eligibility window, with refunds issued to the original payment method typically within 5 days. For subscriptions, Vrbo offers a 14-day window to cancel after purchase, allowing users to switch from subscription to pay-per-booking or cancel at renewal.
To cancel a Vrbo reservation, you generally need to do it through your Vrbo account, which means having access to your login credentials including your password. If you cannot cancel the reservation yourself or do not have password access, you will need to contact Vrbo support for assistance. If you need to reset your Vrbo account password, you can do so here: https://www.vrbo.com/reset-password. This link will allow you to reset your password so you can log in and manage your bookings, including cancellations.
- Customer changed their mind
- Customer does not meet minimum age requirement
- Customer unable to make travel arrangements
- Customer unable to take vacation
- Deposit not received
- Environmental reasons
- Price too high
- Unable to contact customer
- Booking charged to another unit
- Booking less than minimum stay length
- Rate incorrect on website
- Unit not available
- Unworkable bed configuration
- Credit card invalid or declined
Vrbo typically offers a 14-day window after purchasing an annual subscription during which you can cancel and switch to a pay-per-booking model without penalty. However, after this window, cancellation is generally restricted until the subscription renews, requiring you to turn off auto-renewal prior to expiration to avoid being charged for another term. There are no typical early-cancellation fees, but the lock-in until renewal means you can't cancel immediately at any time. Be aware of this timing to avoid unwanted charges and ensure cancellation happens within the allowed period.
Before cancelling a Vrbo reservation, know that cancellation policies vary by property and are clearly stated on the listing page under "Cancellation Policy." You could lose access to the accommodation and any associated benefits immediately upon cancellation, and refunds depend on the timing and policy type (e.g., strict, firm, moderate, relaxed) with some offering no refund at all. Cancelling past the policy deadlines can result in losing your payment entirely or only partial refunds. Additionally, any unique property-specific policies or fees may apply, so it's important to review these details carefully before cancelling.
- Vrbo account login credentials (username and password)
- Reservation ID or guest name (for reservation cancellations)
- Subscription or membership details (for recurring bill or subscription/membership cancellation)
- Property selection (if you manage or booked multiple properties/listings)
- Reason for cancellation (required for reservation cancellation)
- Message or explanation to the host or guest (if prompted during cancellation)
- Review of cancellation policy or eligibility (to determine refund or policy conditions)
- Original form of payment details (to confirm where refund will be sent, if eligible)
- Access to your "My Trips" or "Account Settings" section (to locate and manage the reservation or subscription)
- Virtual Assistant or support contact (if cancellation cannot be completed automatically)
- Travel insurance or protection policy information (if refund claims must be made separately)
We've actually written a step by step guide on how to get a refund from Vrbo reservation. Check it out!
The Easiest Way to Cancel Vrbo reservation
If you’re frustrated trying to cancel your subscription, membership, or bill from Vrbo reservation—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Vrbo reservation?
Pay*VRBO + your reservation ID + Customer service contact number, Pay*VRBO + contact number for payment company used, VRBO + your reservation ID, VRBO Fee + Customer service contact number, PAY*RDD + your reservation ID, CSA-GGA-DAM/TRIPINSURANC
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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