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How to Cancel Walmart

The Ultimate Step by Step Guide to Cancelling a Walmart Subscription or Membership (walmart.com)

Bella K.

Angelique. P

Published

July 1, 2025

Updated

July 1, 2025

Walmart is a big store where you can buy almost anything like groceries, clothes, electronics, and household items. They offer a subscription service called Walmart+ that gives you benefits like free delivery on groceries and other items, discounts on fuel, and faster checkout options. You might see charges from Walmart if you subscribe to Walmart+, which is billed monthly or annually for these extra perks. Besides shopping, Walmart also offers services like bill payments and online shopping that make it easy to get what you need without leaving home.

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Cancelling a Walmart+ membership is relatively straightforward as it can be done online via the user's Walmart account by logging in, navigating to account settings, selecting Walmart Plus, and then cancelling the membership through the Manage Membership option. There are additional ways if difficulties arise, such as using the app or calling customer service, which adds to the ease of cancellation but requires some navigation through account settings or contacting support.

Estimated Time

On average, it takes 00 00 minutes to cancel a Spotify subscription.

How to Cancel Walmart: Step by Step

If you purchased through Walmart+:

Log in to your Walmart account.
Navigate to the **Account** section.
Select **Memberships and Subscriptions**.
Find your **Walmart+ membership**.
Click on **Cancel Membership**.
Confirm your cancellation when prompted.

If you purchased through Walmart.com directly:

Log in to your Walmart account.
Select **Account** in the top right corner of the page.
Choose **Order History** or **My Subscriptions**.
Locate the subscription you wish to cancel.
Click on the subscription to view details.
Select **Cancel Subscription**.
Follow the prompts to confirm cancellation.

Tips & Tricks for Canceling Walmart

Access cancellation via the Walmart app: Go to your account, tap the W+ symbol, click the gear icon in the upper right, scroll all the way down, and select "cancel membership".
Call Walmart Customer Care: Calling 1-800-WALMART and requesting the CRT or Walmart Plus team can help with refunds and cancellations, especially if the membership hasn't been used.
Be persistent and escalate: Do not accept a "no" from the first customer service agent; ask to speak to supervisors or specialized departments like CRT or Walmart Plus team.
Use specific language: Mention reasons like "too expensive" to potentially trigger immediate discount offers or renewal price reductions.
Timing matters: Cancel around Black Friday or Walmart+ Week (Prime Week) to catch promotional renewal offers at lower rates (e.g., $49 vs $98 annually).
Leverage renewal nudges: If you retain your Walmart account, expect to be reminded frequently to re-up membership; these can sometimes lead to discounted offers.
Use online chat: Some users reported success canceling via Walmart's chat feature, sometimes resulting in authorization holds being reversed within 10 business days.
Check accidental purchase policies: If membership was unintentionally bought, insist on refund by calling CRT and citing unused benefits; app interface errors are common and should be forgiven.
Negotiate discounts by threatening to cancel: Mention considering cancellation to customer service to try to receive discounts on renewal prices.
Don’t rely solely on self-service: Some users have faced issues with app-based cancellation buttons not loading or failing, so calling customer service is a safer bet.

Walmart Customer Service Info

If you need assistance, here's how you can get in touch with Walmart's support team.

Phone

(800) 925-6278

The phone is not available.

The email is not available.

Site

https://www.walmart.com/help

The site is not available.

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Cancel Walmart Script

Script

Copy

Hello,\
I hope this message finds you well. I would like to request the cancellation of my Walmart+ subscription. I've found that I am not utilizing the service as much as I expected, and I believe it's best for me to discontinue it at this time. Please let me know if there are any further steps I need to take. Thank you for your assistance.\
Best regards,

Frequently Asked Questions

What is Walmart's Cancellation Policy?

Walmart+ memberships can be canceled either through the Walmart+ account page online or by contacting Walmart Customer Care. Upon cancellation, no refunds are offered for the Walmart+ membership fees, so the membership remains active until the end of the current billing period. For other Walmart subscriptions, you can manage and cancel them via your Walmart account settings.

Do I Need My Walmart Password to Cancel?

To cancel your Walmart+ subscription, you typically need to access your Walmart.com account, which requires your password. If you've forgotten your password, you can reset it here: https://www.walmart.com/account/forgot-password. However, if you are unable to access your account due to password or email issues, you can contact Walmart Customer Care at their phone number to verify your identity and request cancellation. So while direct cancellation through the website requires a password, phone support is available as an alternative with identity verification.

Why Do People Cancel Walmart?

Difficulty finding clear instructions to cancel or turn off auto-renew for Walmart+.
Canceling Walmart+ immediately cancels benefits, which users find inconvenient.
Confusion about auto-renew timing and necessity to set reminders.
Avoidance of unexpected charges due to unclear auto-renew functions.
Issues with incomplete or delayed deliveries.
Inaccurate inventory information leading to unfulfilled expectations.
Unfavorable customer support resolutions causing dissatisfaction.
Frustration with reserved self-checkout kiosks specifically for Walmart+ members.
Longer lines and fewer checkout lanes for non-members, leading to shopping delays.
15-item limit at self-checkout causing inconvenience for some shoppers.
Frequent kiosk closures and reduced availability leading to dissatisfaction.

Can I Cancel Walmart at Any Time?

Walmart allows you to cancel your Walmart+ membership at any time, including during the free trial period, without early cancellation fees or long-term contracts. However, you must cancel before the renewal date to avoid being charged for the next term, and there are no hidden lock-ins or gimmicks preventing cancellation. Be aware that if you cancel after a renewal charge, typically, the membership continues until the end of the paid period; there's no partial refund for early cancellation.

What Should I Know Before Cancelling Walmart?

Before cancelling your Walmart+ subscription, know that you will lose access to all membership benefits once your current billing period ends. These benefits include free delivery on eligible items, fuel discounts, and mobile scan & go features. Walmart does not offer refunds for membership fees, so you will retain your benefits only until your paid period expires, but no further charges will occur. If you want to regain the benefits later, you will need to reactivate your membership.

What Information Do I Need to Cancel Walmart?

Walmart.com account login credentials (email address and password)
Access to the membership management section on Walmart.com
If subscribed via App Store or Google Play, access to that specific app store account
Knowledge of the subscription or membership type you wish to cancel (e.g., Walmart+ or recurring service)
Email address associated with the subscription (for confirmation and notification)
Follow any confirmation prompts and ensure reception of a confirmation email

Can I Get a Refund from Walmart?

We've actually written a step by step guide on how to get a refund from Walmart. Check it out!

The Easiest Way to Cancel Walmart

If you’re frustrated trying to cancel your subscription, membership, or bill from Walmart—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

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What Are Some Alternatives to Walmart?

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