Webflow is a platform that helps people create websites and online stores. They offer subscriptions for digital content or physical products through their Ecommerce store, where customers can be billed automatically on a regular basis, like monthly or yearly. Users can manage their subscriptions easily through their account page. So, if you see charges from Webflow, it's likely because you signed up for a site or service that uses their subscription billing.
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Cancelling a Webflow subscription involves manually downgrading the site plan to a free Starter Site plan, which is straightforward but requires several specific steps such as removing add-ons, choosing a downgrade reason, and confirming with a specific typed phrase. This process is informationally clear from Webflow's help documentation but might require user attention to detail, leading to a low-medium difficulty score.
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How to Cancel Webflow: Step by Step
If you purchased through Webflow:
- Log in to your Webflow account.
- Navigate to the Site settings.
- Go to the Plans section.
- If you want to downgrade:
- Choose the Website tab.
- Select the paid Site plan you want to downgrade to.
- Click Pay now to complete the downgrade.
- If downgrading to a free Starter Site plan, choose Downgrade to Starter, type DOWNGRADE in all caps, and confirm your choice.
- If you want to cancel your subscription:
- Open the Ecommerce panel.
- Select subscriptions.
- Click the subscription you wish to cancel.
- Click Cancel subscription and confirm your decision.
- For bulk cancellations:
- Open the Ecommerce panel.
- Select subscriptions.
- Check the boxes next to each subscription you want to cancel.
- Click Cancel subscriptions and confirm your selection.
- Note: Cancelling a subscription does not automatically generate a refund. Refunds must be processed separately.
Tips & Tricks for Canceling Webflow
- Contact support via email directly rather than using the web dashboard cancel button, as some users report only email cancellation requests are accepted.
- Be clear and firm in your language
- Request confirmation of cancellation in writing to have proof in case billing continues.
- Escalate politely by replying to customer support emails or asking for a supervisor if initial attempts are ignored or delayed.
- Time the cancellation just before the next billing cycle to avoid being charged for another period.
- Export your site code before cancellation if you want to retain your website and possibly host it elsewhere.
- Downgrade plans stepwise (e.g., from paid to free) if direct cancellation is not allowed, then cancel hosting to minimize costs.
- Use the free plan limitations (like max 2 pages for free) as leverage to downgrade gracefully while maintaining access.
- Monitor your bank statements and if charges continue, consider contacting your bank to block payments as a last resort.
- Avoid emotional language or confrontation, staying professional increases chances of smoother resolution.
Webflow Customer Service Info
If you need assistance, here's how you can get in touch with Webflow's support team.
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Hello Webflow Team,
I hope this message finds you well. I would like to formally request the cancellation of my Webflow subscription. After careful consideration, I've decided to discontinue my membership as I am no longer in need of the services provided.
Thank you for your assistance in processing this request. Please let me know if you require any further information.
Best regards,
Frequently Asked Questions
Webflow subscriptions auto-renew each billing period and can be cancelled at any time via the User account page or Ecommerce panel. Cancellation is effective immediately and revokes access to paid content right away, but cancelling a subscription does not automatically issue a refund. Refunds are generally not offered except in certain legal circumstances, such as individuals in the EU, EEA, UK, or Turkey who cancel within 14 days of initial purchase. Prorated charges or credits may apply when changing plans mid-subscription, but downgrades to the free Starter plan do not provide refunds for unused time.
To cancel a Webflow subscription, you generally need to be logged into your Webflow account, which requires your password. If you can access your account, you can cancel the subscription by going to Site settings > Plans and downgrading to the free Starter plan. If you can't access your account or don't remember your password, you need to reset it using Webflow's password reset page here: https://webflow.com/forgot. Alternatively, if you cannot regain access to the email or your account, Webflow offers a form to request cancellation of active subscriptions without logging in.
- Putting a passion project on pause
- Migrating to another platform
- Avoiding unexpected billing renewals
- Shutting down a client project
- Restructuring how a business uses Webflow
- Stopping charges
- Downgrading to a Free plan to keep content without active charges
- Scaling down workspace plans to save money
- Removing client billing while keeping the project
- Ending collaborations
- Moving projects to another workspace
- No longer needing team collaboration features
- Avoiding paying for unused seats or advanced permissions
- Ending freelancing or agency billing arrangements
Webflow does allow you to cancel your subscription at any time, but be aware that cancellation takes effect immediately, and you lose access to the service right away, even if canceling mid-billing cycle. There are no early cancellation fees or long-term contracts, but refunds are generally not provided, so you won’t get money back for unused time unless you fall under specific legal exceptions such as being an individual consumer in certain regions within 14 days of purchase. Also, bandwidth overages could result in automatic upgrades and charges, so watch out for that.
Before cancelling your Webflow subscription, know that you will lose access to subscription-specific features such as advanced design tools, Webflow hosting, and custom domains. The cancellation usually takes effect at the end of your current billing cycle, so your site may experience downtime if it relies on these paid features. Downgrading instead of cancelling can preserve essential functions but will limit advanced features like higher CMS item limits, increased storage, and additional integrations. Also, cancelling your subscription stops billing but your account remains active with limited functionality, whereas deactivating your Webflow account permanently deletes all your data and website access.
- Webflow account login credentials
- Access to the Account or Billing section in your profile
- Navigate to Plans, Billing, or Website tab as applicable
- Locate the subscription or plan you wish to cancel
- Click the Cancel Subscription button or similar option
- Provide a reason for cancellation if prompted
- Type DOWNGRADE in all caps to confirm (for some downgrades)
- Remove any add-ons, CMS features, or content editors if required before downgrading
- Disable checkout (for Ecommerce plans) if downgrading from an Ecommerce plan
- Review and confirm your cancellation on-screen
- Monitor your email for a cancellation confirmation
- Backup all important data if planning to permanently deactivate your account
- Contact Webflow support for full account deactivation
- Check your billing details to ensure cancellation and verify no future charges
We've actually written a step by step guide on how to get a refund from Webflow. Check it out!
The Easiest Way to Cancel Webflow
If you’re frustrated trying to cancel your subscription, membership, or bill from Webflow—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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