Weight Watchers offers memberships that include access to their app with tools like trackers, live coaching chat, recipes, meditation, and progress reports. They also offer Workshops, which are coach-led group sessions either in person or online, providing extra support and accountability. Memberships start at about $45 per month depending on the plan commitment, and users are typically billed monthly until they cancel. So if you see a Weight Watchers charge, it's probably for one of these monthly membership plans that help with weight management and support.
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The cancellation process for Weight Watchers is relatively easy as it can be done via a self-service online link or through direct contact with Customer Care. Minor exceptions exist for immediate cancellation in some provinces requiring a phone call, but overall it is straightforward and quick.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Weight Watchers.Com subscription.
How to Cancel Weight Watchers.Com: Step by Step
If you purchased through ww.com:
- Log in to your account at ww.com.
- Navigate to the "Account & Billing" section.
- Click on "Cancel My Account" or "Manage Subscription" and follow the prompts.
- You will receive a confirmation email upon cancellation.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your Apple ID at the top.
- Select "Subscriptions" to view your active subscriptions.
- Find "WW Weight Watchers" and tap "Cancel Subscription."
- If not listed, visit ww.com or contact customer service to complete the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu icon (☰) and select "Subscriptions."
- Choose "WW (Weight Watchers)" and tap "Cancel Subscription."
- Follow any on-screen instructions to confirm the cancellation.
If you wish to cancel by phone:
- Call Weight Watchers' customer service at 1-800-651-6000.
- Provide your account details when prompted.
- Request cancellation and ask for a confirmation email or reference number.
If you need assistance, here's how you can get in touch with Weight Watchers.Com's support team.
Email
The email is not available.
Tips and Tricks for Getting a Weight Watchers.Com Refund
- Cite a medical excuse such as pregnancy or an existing diagnosis; Weight Watchers reps reportedly do not require proof for these claims.
- Contact via social media (Facebook Messenger is often mentioned) where reps may be more understanding and willing to process cancellations without hassle.
- Request to change membership type during chat or call; some users successfully got their membership canceled by saying they want to switch plans, leading to cancellation without issues.
- Cancel online to prevent automatic renewal even if you must pay out the full contract term; this helps avoid unwanted charges later.
- Use timing to your advantage—cancellations near the end of a commitment term are easier and there may be a short window (5 days) to cancel without penalty after signing.
- Escalate by engaging customer service via multiple channels (chat, phone, social media) until you find a helpful representative.
- As a last resort, some users change their payment card number to stop charges if cancellation is refused.
- Note frustration with contract obligations; most users report that if under a term commitment, they must pay for the entire period even if service is stopped, but changing the membership or citing special circumstances sometimes allows earlier release.
Why Do People Request Refunds from Weight Watchers.Com
- Difficulty canceling memberships, especially with discounted multi-month plans requiring payment of full contract period
- Canceling due to pregnancy or medical reasons, sometimes requiring multiple contacts and persistence
- Financial hardship leading to inability to pay, but often not accepted as a valid reason for cancellation
- Negative impact of program on health, such as exacerbating eating disorders
- Perception of poor customer service with vague, delayed responses and ineffective communication loops
- Unexpected or unexplained charges after cancellation or program discontinuation, leading to refund struggles
- Lack of transparency about cancellation policies, auto-renewal terms, medication prices, and membership fees
- Feeling "trapped" in long-term commitments without clear disclosure of terms
- Complaints about billing for services or medications not provided and refusal to refund partial charges
- Frustration with automated systems that claim cancellation requests are pending or fail to process them
- Disagreement or confusion regarding "commitment plans" requiring full-year payment despite inability to use the service
- Medication program issues such as abrupt discontinuation, price hikes, or insurance coverage loss affecting ability to stay in program
- Some users resort to canceling credit cards or changing payment methods to avoid charges when cancellation is difficult
Weight Watchers.Com Refund Script
Script
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Dear Weight Watchers.Com, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Weight Watchers.Com Refund Policy
Weight Watchers (ww.com) cancellation policy requires customers to cancel subscriptions by contacting Customer Service via phone or chat; cancellations at Workshop locations or by email are not accepted. Monthly plan cancellations take effect at the end of the current subscription month, with fees generally non-refundable except under special circumstances. Prepaid and commitment plans are non-refundable during the commitment period, with cancellation effective at the end of that period. Refunds under special circumstances (e.g., medical reasons, moving away) are pro-rata and processed within 21 days. Upfront joining fees are non-refundable.
The Easiest Way to Get a Weight Watchers.Com Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Weight Watchers.Com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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WEIGHTWATCHERS.COM INC 800-221-2112 NY WW Grocery WWGROC WWG WW International WW Int'l-DIGITAL 800-221-2112
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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