WeTransfer is a service that helps you send large files easily to others. They offer a free plan where you get some premium features like password protection and up to 10 transfers with 3GB of files every 30 days. If you need to send bigger files or more often, they have a Starter plan and an Ultimate plan with larger file limits and extra features. They also have a Teams plan for bigger groups that need to work together. You might see a charge from WeTransfer if you subscribe to one of these paid plans, which can be billed monthly or yearly, and you can cancel anytime in your account settings.
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The cancellation process for a WeTransfer subscription is mostly straightforward with clear steps provided on their site, especially if done via the website. However, if the subscription is managed through iOS or Android app stores, it adds slight complexity because it must be done through the device's settings, not directly through WeTransfer.
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How to Cancel WeTransfer: Step by Step
If you purchased through WeTransfer.com:
- Log into your paid account on the WeTransfer website.
- Click on your Workspace name.
- Select Account settings.
- Go to Plan and payment.
- Tap Manage plan.
- Scroll to the bottom of the page to the Cancel plan section.
- Tick the disclaimer box.
- Tap Cancel subscription.
- A pop-up window will appear; scroll down and tap the red cancel plan button to unsubscribe.
If you purchased through the App Store (iOS):
- Open the Settings app on your phone.
- Tap on your Apple ID (your name).
- Tap Subscriptions and select the WeTransfer app in that list.
- Tap Cancel Subscription.
- Tap Confirm to cancel your subscription.
If you purchased through the Google Play Store (Android):
- On your Android device, go to subscriptions in Google Play.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions provided.
Tips & Tricks for Canceling WeTransfer
- Initiate cancellation online: Start cancellation through the website to trigger immediate automated discount offers.
- Use the 50% discount offer: When prompted with a 50% discount for 12 months after requesting cancellation, accept it to significantly reduce fees.
- Keep a polite but firm tone: Avoid aggressive language; use clear, respectful phrases like "I would like to cancel my subscription effective immediately."
- Escalate if needed: If automated or initial customer service responses fail, escalate by mentioning posting experiences in forums or asking for supervisor intervention.
- Cancel close to renewal: Timing the cancellation request right before the subscription renews can minimize unwanted charges.
- Use repeated attempts for better offers: Some users reported getting better discounts or retention offers by initiating cancellation multiple times over different months.
- Check subscription source: Cancel through the platform where you subscribed (e.g., Apple App Store, Google Play) to avoid continued billing.
- Document communications: Keep records of cancellation confirmations and any offers or promises made by customer service.
WeTransfer Customer Service Info
If you need assistance, here's how you can get in touch with WeTransfer's support team.
Cancel WeTransfer Script
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Dear WeTransfer Support,
I hope this message finds you well. I am writing to request the cancellation of my WeTransfer subscription. Due to changing needs in my project workflow, I no longer require this service at this time.
I appreciate the functionality that WeTransfer has offered, but it seems best for me to step back from the subscription for now. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
WeTransfer subscription cancellation depends on how the subscription was purchased—via WeTransfer website, iOS App Store, or Google Play Store. Cancellation takes effect at the end of the current billing period, with active transfers remaining accessible for 28 days post-cancellation before deletion. Subscriptions cannot be paused and will expire at billing period end unless reactivated.
To cancel your WeTransfer subscription, you need to log into your paid account on their website. This means you will need your password to access your account settings where you can manage and cancel your plan. If you don't remember your password, you can reset it at https://wetransfer.com/reset-password. Support may ask for verification details like receipt or payment information if you contact them about your subscription, but the immediate cancellation process requires logging in with your password.
- Automatic subscription upgrade with price doubling without user consent or preference.
- High or increased subscription costs leading to users feeling the service is no longer worth it.
- Loss of files after subscription issues or renewal problems, causing significant trust issues.
- Unauthorized or incorrect charges, such as being double charged or charged more frequently than expected.
- Poor customer service with support being unresponsive or closing requests prematurely.
- Technical issues like inability to download files.
- Ethical concerns about deleting files from paid subscriptions.
- Lack of transparency about subscription changes and fees.
WeTransfer allows you to cancel your subscription at any time through your account settings, but the cancellation only takes effect at the end of the current billing period. There are no early cancellation fees or lock-in contracts, but once you cancel, your active transfers will remain accessible for up to 28 days before being permanently deleted unless you renew your subscription. So, while you can cancel anytime, the key pain points are the waiting period for cancellation to take effect and the 28-day limit on access to your stored transfers after cancellation.
Before cancelling your WeTransfer subscription, keep in mind that you will lose access to premium features such as unlimited portals, file reviews, file requests, and password protection. Your account will revert to the Free plan which limits you to 10 transfers and 3GB shared in a 30-day period. After cancellation, all your active transfers will remain accessible for up to 28 days, but after this grace period, any remaining active transfers will be permanently deleted and cannot be recovered. If you rely on these premium features or have important active transfers, consider these impacts carefully before cancelling.
- PDF copy or screenshot of a WeTransfer receipt or invoice
- IP address or city from which you last logged into your WeTransfer account
- For credit and debit card payments:
- Last 4 digits of card
- Full name on card
- Expiration date of card
- Date of last WeTransfer charge
- For iDEAL and SEPA payments:
- Last 4 digits of the IBAN
- Date of last transaction
- For PayPal payments:
- PDF copy or screenshot of a PayPal invoice with the Transaction ID visible
We've actually written a step by step guide on how to get a refund from WeTransfer. Check it out!
The Easiest Way to Cancel WeTransfer
If you’re frustrated trying to cancel your subscription, membership, or bill from WeTransfer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to WeTransfer?
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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