Wondershare is a company that offers a variety of easy-to-use software for creative and practical digital tasks. They have products for video editing, file conversion, tutorial video making, AI video generation, and more. They also provide tools for diagramming, PDF creation/editing, document management, and data recovery. Many of their products work on a subscription basis, where you pay monthly or yearly, which is why you might see ongoing charges from them on your billing statement.
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Cancelling a subscription with Wondershare is straightforward as users can do it online via their Account Center by following simple steps. There is also support available if needed, making it relatively easy compared to typical subscription cancellations.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Wondershare subscription.
How to Cancel Wondershare: Step by Step
If you purchased through Wondershare:
- Log into your Wondershare Account Center.
- Under Plan & Products, select Manage Subscription.
- Find the plan that you'd like to cancel, then click Manage Plan.
- Click Cancel Subscription.
- Choose the reason for cancellation, then select Continue.
- Follow the on-screen instructions to complete your cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the menu icon (three horizontal lines) > Subscriptions.
- Find and select the Wondershare subscription.
- Tap Cancel Subscription, then confirm the cancellation.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select the Wondershare subscription you want to cancel.
- Tap Cancel Subscription and confirm the cancellation.
If you need assistance, here's how you can get in touch with Wondershare's support team.
Tips and Tricks for Getting a Wondershare Refund
- Be persistent and escalate: Multiple users reported needing to repeatedly contact customer support and escalate requests to get cancellations and refunds.
- Use PayPal disputes: If charged after cancellation, disputing the charge via PayPal helped some users secure refunds.
- Cancel during trial cautiously: Cancelling during the free trial period is often confusing; ensure you follow all steps carefully to avoid charges.
- Clear communication: State clearly that you want to cancel and do not want any future charges. If necessary, make your tone firm but polite to get attention.
- Check the right account: Verify you are logged into the correct Wondershare account where the subscription was purchased before cancelling.
- Contact via email and social media: Users found emailing customer_service@wondershare.com and also reaching out via social media DMs increased chances of getting a response.
- Request account deletion: Asking for full account deletion after cancellation sometimes prevents further billing.
- Time your cancellation well: Avoid cancelling too close to renewal date to prevent being charged for the next billing cycle.
- Monitor payment methods: Remove or update payment info after cancellation if possible to avoid unexpected charges.
- Document everything: Keep screenshots, emails, and chat records in case you need to prove your cancellation later.
- Consider alternative dispute routes: If customer support is unhelpful, escalate through credit card companies, PayPal, or app store support depending on purchase platform.
Why Do People Request Refunds from Wondershare
- Dissatisfaction with the software's performance or features
- Unauthorized or unclear auto-renewal of subscriptions without explicit consent
- Difficulty in canceling subscriptions due to a confusing and multi-step cancellation process
- Poor or inadequate customer support making it hard to resolve issues or get refunds
- Accidental purchases, such as buying the same product twice or purchasing by mistake
- Faulty software that did not work as expected, leading to refunds after failed support attempts
- Lack of clear disclosure about auto-renewal terms and cancellation policies before purchase
- Receiving charges or renewals without receiving or confirming emails about it
- Receiving multiple purchases with overlapping functions leading to cancellation to avoid redundancy
- Needing to switch to a different company due to dissatisfaction or faults
- Unclear or hidden terms of service often only shown in small font or as hyperlinks
- Continuing to be billed despite requests for cancellation or account deletion
- Refund requests denied if made after 30-day money-back guarantee or if product was already used
Wondershare Refund Script
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Dear Wondershare, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Wondershare Refund Policy
Wondershare subscriptions start when the initial payment is processed, automatically renew until canceled, and can be canceled anytime online or via Customer Support. After cancellation, service continues until the end of the current billing period, but the initial payment is non-refundable except under a specific 30-day policy which does not cover auto-renewal charges. For annual or multi-year contracts paid monthly, canceling after 30 days incurs a charge of 50% of the remaining contract obligation, while canceling within 30 days results in no refund but no further charges.
The Easiest Way to Get a Wondershare Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Wondershare—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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