Different Ways to Contact Division Brewing
Customer Support Channels
Division Brewing offers a range of customer support channels, including email, phone support, and an online contact form to assist customers with inquiries and issues. Their approach emphasizes responsive and friendly service, ensuring that customers receive timely assistance while enjoying their craft beer experience.
Phone Support
You can reach Division Brewing's phone support at 682.259.7011. They are available during the following hours: Monday 4:00 pm - 10:00 pm, Wednesday 4:00 pm - 10:00 pm, Thursday 4:00 pm - 11:00 pm, Friday 12:00 pm - 12:00 am, Saturday 12:00 pm - 1:00 am, and Sunday 12:00 pm - 10:00 pm. This support is best for urgent account issues. Unfortunately, they do not offer a callback option, so please call during these hours if you need assistance.
Live Chat Support
Unfortunately, Division Brewing does not currently provide live chat support as indicated in their contact information. If you need assistance, you can reach out through alternative methods: for urgent account issues, you can call their phone support at 682.259.7011 during support hours. For general inquiries, visit their contact page at https://divisionbrewing.com/contact. Additionally, you can access their Help Center at https://divisionbrewing.com/support for technical support and FAQs.
Email / Ticket Support
Division Brewing currently does not publicly list an email address for support. However, you can submit inquiries through their contact URL: https://divisionbrewing.com/contact. For urgent account issues, you may consider using their phone support at 682.259.7011 during support hours. Response times for inquiries may vary, and this method is best for general inquiries, technical support, and other assistance.
In-App Support
Division Brewing does not offer in-app support.
Estimated Response Times from Division Brewing
Tips to Reach Support Faster
- Contact during off-peak hours: Try reaching out to customer support early in the morning or late in the afternoon during weekdays when they may experience less traffic.
- Use live chat: If available, the live chat option is often the fastest way to get immediate responses compared to emails or phone calls.
- Email directly: Address your email to a specific support representative if possible, and provide a clear subject line to help speed up the process.
- Be concise: Clearly state your issue in the first few lines and include any necessary order numbers or account details to avoid back-and-forth.
- Utilize social media: If Division Brewing is active on social platforms, consider reaching out through direct messages for quick responses.
- Check FAQs: Familiarize yourself with their FAQ section to see if your issue is listed, allowing you to resolve it without needing to contact support.
- Avoid weekends: Most companies have reduced staff on weekends, which can lead to longer wait times for support responses.
Before You Chat or Call: What to Have Ready
- Account Details: Be ready with your account email or username.
- Order Numbers: Have your specific order numbers or transaction IDs at hand.
- Contact Information: Ensure your current phone number and email address are accessible.
- Relevant Documentation: Gather any relevant documents, such as receipts or confirmation emails.
- Details of Your Inquiry: Prepare a clear description of your issue or question to expedite the support process.
- Previous Communication: Keep records of any previous interactions with support, if applicable.
- Product Information: Have specific product names, types, or SKU numbers ready if related to your inquiry.
Additional Helpful Links
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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