How long does it take to cancel Ms.com?

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

What happens after I cancel Ms.com?

After canceling your Ms.com subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Can I reactivate my Ms.com account?

Yes, you can usually reactivate your Ms.com account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

What if I can't cancel Ms.com online?

If you're unable to cancel Ms.com online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

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How To Contact Ms.com (2025)

If you need assistance with ms.com, reaching out to their customer support is quite simple. You can contact them via their help center, where you'll find options for live chat, email, and a comprehensive FAQ section. Many users find their response time to be quick and helpful, making it easy to get the support you need. Don't hesitate to reach out with any questions!

Bella Khan, Subscription Cancellation Expert

Published December 14, 2025

Last updated on December 14, 2025

1 min read

Different Ways to Contact ms.com

Contact Method

Details & Availability

Best For

Phone Support

1 (888) 454-3965
Support Hours: Monday to Friday, 8:00 a.m. to 7:00 p.m. ET

Urgent account issues

prospectus@morganstanley.com
mediainquiries@morganstanley.com

Investor relations, media inquiries

Live Chat

Not available publicly

N/A

Contact URL

https://ms.com/contact-us

General inquiries

Help Center

Not available publicly

N/A

Social Media (LinkedIn)

Not available publicly

N/A

Social Media (Twitter)

Not available publicly

N/A

Customer Support Channels

MS.com offers a variety of customer support channels, including live chat, email support, and a comprehensive knowledge base. Their approach emphasizes quick response times and user-friendly access, allowing customers to easily find solutions to common issues or engage with support representatives directly. Users typically access help through the website or mobile app, where they can navigate through FAQs or initiate a chat for immediate assistance.

Phone Support

To access phone support, you can call 1 (888) 454-3965. Support hours are Monday to Friday from 8:00 a.m. to 7:00 p.m. ET. This service is best for urgent account issues.

Live Chat Support

Currently, live chat support is not available publicly for ms.com. For assistance, you can contact them via phone at 1 (888) 454-3965, which is available Monday to Friday from 8:00 a.m. to 7:00 p.m. ET for urgent account issues. Alternatively, you can reach out through email at prospectus@morganstanley.com for investor relations or mediainquiries@morganstanley.com for media inquiries. For general inquiries, you can visit their contact page at https://ms.com/contact-us.

Email / Ticket Support

To submit an email request to Morgan Stanley, you can use the following email addresses: prospectus@morganstanley.com for investor relations inquiries and mediainquiries@morganstanley.com for media inquiries. Support is available Monday to Friday from 8:00 a.m. to 7:00 p.m. ET. There is no form system; you send your email directly to the appropriate address. Response times may vary depending on the volume of inquiries, but they aim to respond promptly. This support is best suited for general inquiries, account-related questions, and media requests.

Purpose

How to Access

Notes

General Inquiries

prospectus@morganstanley.com

For general questions regarding programs and offerings.

Media Inquiries

mediainquiries@morganstanley.com

Contact for press and media-related questions.

Account Issues

Phone: 1 (888) 454-3965

Urgent inquiries about account problems should be directed to phone support.

In-App Support

You can access support through the ms.com app easily. The app features a dedicated support section where users can find FAQs, submit tickets, and chat with support representatives. This support is best for resolving issues related to app functionality, account management, and general inquiries about services offered through ms.com.

Open the ms.com app on your mobile device.

Tap on the 'Support' tab located at the bottom of the screen.

Browse through the FAQs or type your issue in the search bar.

If you need further assistance, tap 'Contact Support' to submit your issue.

Wait for a response via the app or your registered email.

Estimated Response Times from ms.com

Contact Method

Typical Wait Time

Notes

Phone Support

1-5 minutes

Best for urgent issues and immediate assistance.

Live Chat

Immediate

Quick questions and real-time support; available during business hours.

Email Support

24-48 hours

Use for detailed inquiries or issues that do not require immediate attention.

Social Media

1-3 hours

Good for general questions and public engagement.

Help Center

Not applicable

Self-service option; browse FAQs and guides for instant solutions.

Tips to Reach Support Faster

Best Times to Contact Support: Try to reach out during off-peak hours, typically mid-week mornings (Tuesday to Thursday, 9 AM - 11 AM) for quicker response times.
Fastest Channels: Utilize live chat or social media platforms like Twitter for immediate assistance, as they often provide quicker resolutions than email.
Shortcuts or Tricks: Have your account information and any relevant details ready before contacting support, and consider using pre-written messages for common issues to save time.
Avoid Common Delays: Check the FAQs or support articles to find solutions before reaching out, and ensure you have a stable internet connection to avoid call drop-offs or disconnections.

Before You Chat or Call: What to Have Ready

Account details: Ensure you have your account information ready, including your username and password.
Order numbers: Have your order numbers or transaction IDs available for any recent purchases.
Account email: Know the email address associated with your account.
Relevant documentation: Gather any receipts, emails, or messages related to your issue.
Error messages: Take note of any Error or support codes you may have encountered.
Device information: Be ready to provide details about the device and operating system you are using.
Previous interactions: If applicable, recall any previous communication with support, including reference numbers.
Specific questions: Prepare any specific questions or concerns you want to address during the conversation.

Additional Helpful Links

How Chargeback Can Help You Save Time Contacting Ms.com

Tired of digging through the Ms.com Help Center or waiting on endless chats just to cancel your subscription? With Chargeback, you can skip the hassle. We'll handle the cancellation process for you — securely, quickly, and without the frustration. No more hunting for hidden settings or waiting on support replies. Let Chargeback make canceling Ms.com simple and stress-free.

What People Say About Ms.com

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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.

Frequently Asked Questions about Ms.com

You can contact MS.com customer support through several methods. For urgent inquiries, use the live chat feature available on their website for immediate assistance. If your issue is less time-sensitive, consider emailing them at their support address for a detailed response. Additionally, you can reach out via their official social media channels for quick updates and general inquiries.

When contacting ms.com customer support, it's helpful to have your account details ready, including your account email and any relevant usernames. If you have an order in question, please provide your order number and a description of the issue you're facing. Additionally, note the date of your transaction and any error messages received, as this will help expedite the support process.

To get the fastest response from ms.com customer support, try reaching out during their business hours, typically Monday to Friday, 9 AM to 5 PM in their local timezone. Avoid contacting them during peak times, which tend to be early morning and just after lunch, as these can be busy periods. If you're unsure about their specific hours or timezone, it might be best to check their website for the most accurate information.

Users can expect to wait approximately 1-2 minutes for a response via chat, 20-30 minutes if calling customer support, and up to 48 hours for email inquiries. For the quickest assistance, we recommend using the chat option.

If you're unable to reach MS.com customer support through the normal channels, try checking their official social media pages where they often respond to inquiries. You can also visit their help center for FAQs and live chat options. If the issue persists, consider escalating your concern by emailing the support team directly or using their support ticket system to ensure your message is logged. Lastly, if you have a subscription, check if there's a dedicated support number available for premium users.

Frequently Asked Questions about Netflix

Chargeback helps you manage and cancel subscriptions across various services. We provide tools and guidance to help you take control of your recurring payments.

Yes, Chargeback uses industry-standard security measures to protect your information. We never store your full payment details and use secure encryption for all data transmission.

Refund eligibility depends on the service provider's policy and your specific situation. Chargeback can help you navigate the refund process and communicate effectively with the provider.

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