Different Ways to Contact Riot Games
Customer Support Channels
Riot Games provides comprehensive customer support for its titles, including League of Legends and Teamfight Tactics, through a variety of channels such as their support website, help center, and community forums. Players can access assistance for account issues, game bugs, and in-game inquiries via a ticketing system, live chat, and extensive FAQs to ensure timely and effective help. This approach reflects their commitment to player satisfaction and community engagement.
Phone Support
Phone support is not publicly available for Riot Games. To receive assistance, players can reach out via email at support@tft.leagueoflegends.com for account issues or in-depth inquiries. For immediate assistance, live chat is available on the website during support hours. Players can also visit the Help Center at https://tft.leagueoflegends.com/support for FAQs and self-service troubleshooting, or use the contact form at https://tft.leagueoflegends.com/contact for general inquiries and feedback.
Live Chat Support
Riot Games offers live chat support available on their website during support hours. It is best for obtaining immediate assistance with your inquiries. You can access the live chat feature directly on the tft.leagueoflegends.com support page during these hours.
Email / Ticket Support
To submit an email request to Riot Games, you can reach them at support@tft.leagueoflegends.com. This email is best used for account issues and in-depth inquiries. Email support is not managed through a form system, and response times may vary. For immediate assistance, consider using their live chat feature, available on their website during hours of support.
In-App Support
Riot Games provides in-app support primarily through their official League of Legends mobile app, where players can access a variety of support features. Users can submit tickets for account issues, report bugs, and find guidance for gameplay-related questions. This support system is designed to enhance the player experience by offering quick solutions to common problems and facilitating direct communication with the support team.
Open the League of Legends mobile app on your device.
Navigate to the support section found in the main menu.
Select the type of issue you need help with, such as account recovery or gameplay questions.
Follow the prompts to submit a ticket or view relevant articles for assistance.
Check back for responses to your ticket or further advice in the support section.
Estimated Response Times from Riot Games
Tips to Reach Support Faster
- Contact during off-peak hours: Reach out early in the morning or late in the evening to avoid high traffic periods.
- Use live chat: This channel often provides faster responses compared to email.
- Check the FAQ first: Many common issues are documented, allowing you to resolve your problem without waiting for support.
- Provide detailed information: Include your account details, problem description, and any error messages to expedite the process.
- Choose the right category: Select the most relevant category for your issue to ensure it reaches the appropriate team quickly.
- Follow their social media: Sometimes, reaching out via social platforms like Twitter can lead to faster responses.
- Be patient during major updates: Avoid contacting support during or immediately after a major patch or update when support volume spikes.
- Utilize the player support portal: This often has faster routing capabilities compared to general contact forms.
- Check for service outages: Visit their server status page to see if your issue is related to an ongoing outage.
Before You Chat or Call: What to Have Ready
- Account Email or Username: Ensure you have the email address associated with your Riot Games account or your username ready.
- Order Numbers or Transaction IDs: If you are inquiring about a purchase, have your order number or transaction ID available.
- Relevant Documentation: Gather any screenshots, receipts, or error messages that relate to your issue.
- Account Details: Be prepared to provide any required information, such as your account creation date or any linked accounts.
- Details about Your Issue: Clearly outline the problem you are facing, including when it occurred and any steps you have already taken to resolve it.
- Device Information: Know the device and operating system you are using to play the game, as well as any relevant game client information.
- Patience and Courtesy: Remember to be patient and polite, as this can help facilitate a quicker resolution.
Additional Helpful Links
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