Different Ways to Contact Stetson
Customer Support Channels
Stetson offers robust customer support through various channels, including email, phone, and a detailed FAQ section on their website. Their approach to customer service emphasizes personalized assistance, ensuring customers receive prompt and helpful responses to inquiries or issues. Users can easily access help by visiting the support section on stetson.com, where they can find contact information and resources to address their needs.
Phone Support
To access phone support, you can call Stetson at 855-707-2798. Phone support is available Monday through Friday, from 8am to 8pm ET. This service is best for urgent account issues. If you need immediate assistance outside of these hours, consider using their live chat option available on the website during support hours, or you can email them at help@stetson.com.
Live Chat Support
Stetson offers live chat support available on their website during business hours. You can access it for immediate assistance when you need help. The live chat is best suited for quick inquiries and support needs.
Email / Ticket Support
To submit an email request to Stetson, you can reach out to them at help@stetson.com. This email address is meant for customer inquiries. Please note that their support hours are Monday through Friday, from 8am to 8pm ET. Expect a response during these hours, and for urgent issues, consider using their phone support. They do not use a form system for email requests, so direct emails are preferred for assistance.
In-App Support
Stetson provides robust in-app support to assist users in navigating issues and getting the most out of their shopping experience. Users can access support directly from the app, where features include a FAQ section, live chat, and the ability to submit support tickets. This support is best for resolving order inquiries, product questions, and technical issues with the app.
Open the Stetson app on your device.
Navigate to the 'Help' or 'Support' section in the main menu.
Choose from the available options: FAQ, Live Chat, or Submit a Ticket.
If using Live Chat, provide your details and describe your issue for immediate assistance.
For support tickets, fill out the required information and await a response from the Stetson support team.
Estimated Response Times from Stetson
Tips to Reach Support Faster
- Best Times to Contact: Aim to reach out early in the morning or late in the afternoon during weekdays, as these are typically less busy times.
- Fastest Channels: Utilize live chat on their website for immediate assistance, or reach out via social media platforms like Twitter for quick responses.
- Shortcuts: Have your order number, account information, and specific issue details ready to share immediately, which can expedite the process.
- Avoid Common Delays: Try not to contact during known peak hours, such as after sales or holidays, and avoid email inquiries for urgent matters as they may take longer to respond.
Before You Chat or Call: What to Have Ready
- Account Details: Have your account email or username ready for identification.
- Order Numbers: Keep your order numbers or transaction IDs accessible for any inquiries related to specific purchases.
- Relevant Documentation: Gather any pertinent emails, receipts, or warranty information related to your inquiry.
- Previous Correspondence: Refer to any previous chat or email interactions that might help expedite the process.
- Specific Questions: Prepare a clear list of questions or issues you want to address to stay focused during the conversation.
- Payment Information: Have any payment information or transaction details readily available if discussing billing issues.
- Technical Details: If applicable, note down any technical issues including device type or browser information for more effective troubleshooting.
Additional Helpful Links
How Chargeback Can Help You Save Time Contacting Stetson
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Frequently Asked Questions about Stetson
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