Billing matters often slip our minds, especially until an unexpected charge catches our attention—like an automatic subscription renewal. This guide is designed to clarify how النهار (annahar.com) handles refunds, who qualifies for them, and the straightforward steps you need to follow to request your money back quickly. We want to ensure that you have a clear understanding of the refund process so you can navigate it with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your النهار account.
Transaction ID: The unique ID for the purchase or subscription you are seeking a refund for, found in your confirmation email.
Purchase Receipt: A copy of the receipt from your transaction, which can usually be found in your account under order history.
Date of Transaction: The specific date when the purchase was made, to help identify your transaction quickly.
Reason for Refund: A detailed explanation of why you are requesting the refund, as النهار may require this for processing.
Subscription Details: If applicable, information about your subscription plan, including the start date and any corresponding payment details.
Communication Records: Any correspondence with customer service regarding the issue, which may expedite the refund process.
Payment Method: Details of the payment method used, such as credit card information or any other payment service utilized for the transaction.
Proof of Cancellations: If applicable, ensure you have proof of cancellation if your refund request is related to a subscription.
Contact Information: Your current phone number or email address for any follow-up that may be necessary.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Mobile Payments
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from النهار
At النهار (annahar.com), users have specific rights related to their subscriptions and services that may impact eligibility for refunds. Understanding these rights is essential, especially regarding subscription services, digital content access, and related billing scenarios.
Below are situations that may qualify for a refund or billing adjustment with النهار:
Subscription Cancellations: If a user cancels their subscription prior to the end of the billing cycle, they may be eligible for a refund for the unused period if the cancellation policy allows.
Incorrect Billing: Users who notice an anomaly with their billing such as being charged for a premium service they did not intend to choose might be eligible for a refund under account management inquiries.
Service Disruptions: If users experience significant downtime or service interruptions that affect their access to the digital content, they might qualify for a refund for the duration of the disruption, according to service policies.
Account Accessibility Issues: Users who have trouble accessing their subscribed content due to technical malfunctions may also inquire about potential eligibility for a refund or credit as per the resolution of the issue.
It is always advisable for users to check their specific subscription terms and contact النهار's customer service for personalized assistance regarding any billing questions or refund eligibility.
Step-by-Step Process to Request Your النهار Refund Like a Pro
If you purchased through النهار.com:
Visit annahar.com and scroll to the bottom of the page.
Click on the Customer Service link.
Select the Contact Us option from the menu.
Choose the Membership Inquiries category.
In the message box, describe your issue, mentioning that the subscription renewed without notice.
Request a refund and state the reasons clearly, e.g., the account was unused.
Submit your inquiry and await a response from their support team.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the النهار subscription from the list.
Tap on it and select Cancel Subscription and confirm.
Go to the App Store.
Scroll down and tap on your Apple ID at the bottom of the screen.
Select Purchased to locate the transaction.
Click on the purchase date for annahar.com.
Scroll to the bottom and tap Report a Problem next to the transaction.
Choose a reason related to billing and select Request a Refund.
Describe your situation, mentioning the renewal was unexpected.
Submit your request and check your email for confirmation.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon in the top-left corner.
Select Subscriptions.
Find the النهار subscription you wish to cancel.
Tap on the subscription and choose Cancel Subscription.
Open the Play Store again.
Click on the Menu and select Account.
Click on Purchase History.
Find the relevant transaction and tap it.
Select Report a Problem.
Choose a reason and mention that the subscription renewed without prior notification.
Request a refund in your message.
Submit your request and await a reply via email.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Go to My Account from the menu.
Scroll down to the Managed Subscriptions section.
Locate the النهار subscription and select Unsubscribe.
Take note of your subscription confirmation.
Navigate back to the Support section of the Roku website.
Select Contact Us and choose the Billing option.
Fill out the contact form with details about your account.
Emphasize that no notice was provided for renewal in your message.
Request a refund based on your circumstances.
Submit your request and check your email for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
As a subscriber to your services, I am writing to address a billing situation that has come to my attention: [describe reason].
I would like to request a refund in the amount of [Amount].
Please find attached documentation related to this issue for your reference.
I kindly request confirmation of this refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is in queue. Please allow 3-5 business days for handling.
Processing
The refund request is being processed by our team.
Your refund is being actively reviewed. Expect updates shortly.
Refunded
The refund has been successfully issued to your original payment method.
Funds should appear in your account within 5-7 business days.
Partially Refunded
Only a portion of the refund request has been approved.
You will receive a specific amount back soon; check your email for details.
Completed
The refund process is complete, and no further actions are needed.
Your refund is finalized, and the amount has been reflected in your account.
Canceled
The refund has been canceled, either by request or due to an error.
If this is unexpected, please contact our support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At النهار, users often seek refunds due to various account management situations. Here are some real user scenarios illustrating how refunds were successfully claimed:
Subscription Overlap: A user realized they had accidentally re-subscribed while trying to downgrade their plan. After contacting النهار's support, they clarified their subscription status and successfully received a refund for the additional month that was billed.
Content Access Issues: A subscriber experienced issues accessing premium content due to technical difficulties on the platform. Upon reporting the problem to customer service, they were provided with a refund for the monthly fee, acknowledging the service disruption.
Early Termination Refund: A user who had a yearly subscription decided to cancel their membership early after using it for six months. النهار offered a prorated refund for the remaining six months, as part of their cancellation policy, ensuring a smooth refund process.
Duplicate Order Issue: While purchasing an article, a customer accidentally placed two orders due to a slow internet connection. They reached out to النهار's support team, who promptly identified the duplicate order and issued a refund for the extra charge, providing the user with a hassle-free resolution.
The Easiest Way to Get a النهار Refund
If you're frustrated trying to get a refund from النهار—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with النهار is straightforward and efficient if you know where to look. Here are some merchant-specific tips to help you stay updated on your refund process.
Check Your Email: النهار sends email updates regarding your refund progress. Look for emails with subject lines like “Refund Status Update” for timely notifications about your request.
Use the Mobile App: If you have the النهار mobile app, you can easily track your refund status through the app’s notifications. Ensure that notifications are enabled to receive immediate updates.
Log into Your Account: Visit the النهار website and log into your account. Navigate to the Order History section, where all your transactions are listed, including any recent refund requests.
Account Dashboard Insights: In your account dashboard, you will find a Billing section dedicated to refund statuses. This section provides detailed information on processing times and the current status of your refund.
Customer Service Communication: If you can’t find the information you need, reach out to النهار’s customer service through their chat feature. They can provide specific updates about your refund directly.
FAQ
If you forget to cancel your subscription on time, unfortunately, refunds may not be available for the period following the due date. It's always best to review the cancellation policy for specific terms. For any concerns, feel free to reach out to customer support for further assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once initiated, you will receive a confirmation email, and the refund will automatically be credited back to your original payment method.
If you see a charge but do not have an active subscription, please first check your account details to ensure you are logged into the correct account. If the issue persists, contact our customer support team through the website or app for assistance in resolving the matter.
If you are unable to obtain a refund directly from النهار, consider reaching out to their customer service team again for further clarification or assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details for any relevant information or options may provide further guidance.
If النهار refuses to issue a refund, it's advisable to carefully review their refund policy to understand the terms that apply to your situation. You may also consider reaching out to their customer support again for clarification or additional assistance. Additionally, checking your account details or any related correspondence could provide further insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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