How to Get a ΔΕΗ Refund

• Account Number: Your unique ΔΕΗ customer account number, which can be found on your electricity bill.
• Bill Reference: The reference number of the bill related to the refund request.
• Refund Request Form: Complete the appropriate refund request form available on the ΔΕΗ website or at customer service points.
• Payment Proof: Documentation showing the payment made, such as a bank statement or receipt, especially if it concerns overpayment or duplicate payments.
• Identification: A copy of a valid ID (passport, national ID card, etc.) for verification purposes.
• Reason for Refund: A detailed explanation of why you are requesting the refund, such as billing errors or service disruptions.
• Contact Information: Updated contact details so ΔΕΗ can reach you regarding your refund.
• Previous Correspondence: Any emails or correspondence with ΔΕΗ regarding the matter that supports your request, if applicable.

*Working days are Monday to Friday, and don't include public holidays.

At ΔΕΗ, customers have certain rights regarding their billing and service management, which may lead to eligibility for a refund under specific circumstances. Being one of the primary electricity providers in Greece, ΔΕΗ offers a range of services including electricity supply and related account management. Customers are encouraged to understand the various situations that might warrant a refund, considering their unique account circumstances.

• Billing Adjustments: Users may be eligible for a refund in cases where their account reflects an excess charge due to billing adjustments required after a meter reading discrepancy or correction.
• Service Interruption: If there was a significant and unplanned service interruption that affected the customer's electricity supply for an extended period, they could inquire about potential credits or refunds.
• Change in Service Plan: Customers switching to a new service plan may find themselves eligible for a refund for any overpayment that occurs as part of their transition between plans.
• Account Closure: If an account is formally closed, and there are remaining credits or overpayments on the account, a refund may be initiated to return the balance to the customer.
• Deferred Balances: In cases where billing cycles are adjusted due to administrative reasons, users might seek clarification on any deferred balances that could qualify for a potential refund.

It is advisable for customers to maintain open communication with ΔΕΗ to understand their specific account details and how these situations apply, ensuring that their inquiries are addressed with clarity and promptness.

ΔΕΗ (Δημόσια Επιχείρηση Ηλεκτρισμού) offers electricity and related services to its customers. Here are some realistic user scenarios where customers successfully claimed refunds:

• Incorrect Billing Due to Meter Reading Errors: A customer noticed an unexpectedly high bill that did not align with their usual consumption. Upon contacting ΔΕΗ, they discovered that a recent meter reading had been incorrectly recorded. After confirming the error, ΔΕΗ promptly adjusted the bill and issued a refund for the excess charges.
• Usage Discrepancy After Plan Change: After switching to a new energy plan with ΔΕΗ, a user realized their usage was charged at a higher rate than expected. They reached out to ΔΕΗ customer service for clarification on the plan's pricing structure. Following an investigation, the customer was refunded the difference for the billing period during which the discrepancy occurred.
• Service Interruption Settlement: A family experienced a significant power outage lasting longer than their service agreement allowed. When they contacted ΔΕΗ, they were informed of the outage's impact and offered a compensation plan. The family received a refund in the form of a credit on their next bill as a goodwill gesture for the inconvenience.
• Early Termination Refund for Service Plan: An individual decided to terminate their fixed-term contract early due to relocating. They communicated with ΔΕΗ's customer service to understand the terms of their contract. After verifying the user's eligibility for a refund, ΔΕΗ facilitated the return of a portion of their pre-paid amounts as per the contract's early termination policy.

Tracking your refund status with ΔΕΗ is a straightforward process that can help you stay informed throughout the refund journey. Here’s how to do it efficiently:

• Check Your Email: ΔΕΗ communicates refund updates primarily through email. Look for messages labeled ‘Refund Status Update’ in your inbox. These emails usually contain vital information regarding the status of your refund.
• Use the ΔΕΗ App: For users with the ΔΕΗ mobile application, navigate to the ‘Account’ section. There, you can find notifications regarding your refund progress and any relevant updates directly in the app.
• Account Dashboard: Log into your online account on the ΔΕΗ website. Go to the ‘Billing’ or ‘Order History’ sections where you can view the status of your refund requests. The dashboard provides a clear indication of whether your refund is pending, approved, or completed.
• Review Account Settings: In the account settings, check for ‘Refund Requests’ sections, which may contain detailed information about your refund status along with helpful timestamps showing when the process began.
• Update Notifications: Make sure to enable notifications for the ΔΕΗ app. This way, you can receive real-time updates on your refund status, ensuring you won’t miss any crucial changes.
• Contact Customer Support: If you find that your refund status is unclear, don’t hesitate to reach out to ΔΕΗ’s customer support. They can provide specific insights and updates related to your refund that may not be available through the self-service options.